Lovely location along with good food
Lovely location along with good food, entertainment and lovely rooms.

Warner Leisure Hotels is a UK-based hospitality provider specializing in adult-only short breaks. The company operates 16 hotels across the United Kingdom, offering a range of accommodations designed exclusively for adults seeking a relaxing getaway. Guests can enjoy a variety of amenities, including inclusive dining options, live entertainment, and access to spa facilities. Targeting couples and individuals looking for a serene escape, Warner Leisure Hotels emphasizes hassle-free stays with packages that cover meals and activities. The company promotes its offerings through seasonal discounts and a selection of 2, 3, and 4-night breaks, allowing guests to tailor their experience according to personal preferences. With a focus on creating rejuvenating environments, Warner Leisure Hotels aims to provide memorable stays in both seaside and countryside settings.
Warner Leisure Hotels receives a mix of feedback from guests, with many praising the staff and food quality, while others express dissatisfaction with room conditions and service policies. Reviewers frequently highlight the excellent service from team members, particularly at locations like Holme Lacy House and Heythrop Park, where the ambiance and dining options are well-received.
However, a significant number of customers voice concerns about the lack of room servicing after the first night, which they find unacceptable given the price point. Additionally, complaints about extra charges for previously included activities and the overall deterioration of facilities, such as shabby accommodations and poor maintenance, are common. While some guests enjoy their stays and appreciate the hospitality, others feel that Warner Leisure Hotels is falling short of expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.1 | 108 |
| Sep 24 | 4.5 | 106 |
| Oct 24 | 4.2 | 73 |
| Nov 24 | 2.7 | 13 |
| Dec 24 | 3.4 | 13 |
| Jan 25 | 2.5 | 18 |
| Feb 25 | 3.3 | 12 |
| Mar 25 | 2.8 | 23 |
| Apr 25 | 2.4 | 20 |
| May 25 | 2.5 | 19 |
| Jun 25 | 2.4 | 16 |
| Jul 25 | 2.5 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Have just come home from another stay at Alverston Hall”
“We had started to book every 6 months a Warners trip away taking my elderly parents”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | −36% | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Warner Leisure Hotels is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.0).
500 reviews of Warner Leisure Hotels. Filter by what matters to you.
Lovely location along with good food, entertainment and lovely rooms.
easy to navigate.
Having been to 2 Warner holiday locations before, I felt no doubt in booking again. Food is amazing. Hotels are beautiful & very clean. Entertainment is a bonus to any holiday. Just the best way to relax & get away from the rat race for a while.
Our last holiday was very nice but charging extra for a lake view and addional charge for a very small patio we think is over the top The lake was not possible the see from our Lodhe due to over growth of surroundings hedges and weed. Apart from the above we were looked after very well.
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Warners are reliable and offer good value for money. They have some good acts
We have just returned from a great week's stay at Studley Castle in Warwickshire. When we arrived, the check-in process was smooth and stress-free. Our luggage was taken from us and placed outside the door of our room until we were able to access it at 3pm. I would like to express special thanks to Sophie from the grounds staff, who left her electric vehicle and helped to carry our luggage into reception. The castle lounges were clean and comfortable with a lunch menu and drinks were available which were charged to our room account. There is a wonderful view over the surrounding fields from the lounge terrace. The room we had on the second floor, was clean, comfortable and spacious, with an excellent view. The food is excellent, well prepared and well presented. Although much of the food is self service, there is always plenty of choice and availability. My wife has an allergy to rapeseed oil and tomatoes and this was well taken care of by the professionalism of the chefs, Mark and Alistair, who visited her at the breakfast table on a daily basis and went through the menu of the day. She was able to make her choice in advance for her evening meal. Ellie our waitress was excellent in taking care of our food selection and chasing up any rare delays. I must congratulate the restaurant management team for organising a good supply of large jugs of iced tap water with the evening meal. Our seat in the Evesham restaurant had a good view of the stage where some excellent entertainment took place in the evening. Some of the entertainment wasn't to our taste, but we both appreciate not everyone's taste is the same. We did enjoy the singing and professionalism of Ella May Holmes and the New Dynamics, the resident band. Overall, we had an excellent holiday at Studley Castle, which prompted us to visit the holiday shop and book another break in the near future. I would like to mention and thank Sian and her colleagues for looking after us efficiently when we re-booked.
Great hotel with lovely staff, great food and entertainment
We stayed at Heythrop Park in the Cotswolds, our 3rd booking with Warners. This was a combined birthday celebration treat. Hence why we booked a Mansion Room in the main hall area, which was a lovely room. However after the first night we had to request 3 things - an iron, as the one in the room only reached a lukewarm temp. Also a mattress topper for the very firm mattress issue, but as none available we had to request a duvet to lie on in the hope that would help my husbands back. Plus some extra hangers. Disappointingly after 4 requests at reception, to which l saw an email go to housekeeping & to 2 managers!!!. We still had to return to reception at the 5th attempt to demand that someone just bring what we had requested. At 10.00pm after 2 days.. an older lady from.housekeeping arrived with a duvet & an iron. To which she advised the iron was only just Pat tested so how could it not work! And the mattress was recently new, with no one else complaining! Well...what to say to that! In all our years of travel and staying at numerous & varied types of accommodation... this was just unacceptable behaviour & attitude. As a qualified chef the new menu in the Brassiere 32 was not as it should have been... it needs reviewing, plus the issues with soup lukewarm, veg lukewarm, odd food combinations... just disappointing & unecessary issues. The entertainment was good overall, the various activities were also good if you can book pre book them. The park grounds are just beautiful and varied walks, with an 18 hole golf course too if you want that. We had an expectation of Warners being a regular holiday booking. But overall...disappointed and not the special birthday celebration that it should have been, especially in line with what this holiday had cost. Warners.... we doubt we will be back again.
Having all the activities all in the same lication
A fabulous weekend. Lovely location, very well-trained staff. Superb food, vast array of activities to choose from & excellent evening entertainment
Very easy to navigate site and very easy to book, we soon found a suitable break and the booking process was smooth and quick. Also great low deposit
Sinah Warren is a lovely Warners with Great Shows, Good Food, Nice Rooms, Lots of Activities and really Friendly and Helpful Staff. We have been going there for a few years now and have been to a few Warner's but this is our favourite
Booking very late due to family circumstances and happy with the service when I called to find and book a suitable venue for family and friends, three rooms required. We accomplished this easily with the help of the lady we spoke to and got a late booking multiple discount.
friendly and knowlegeable bookong staff
We didn’t know we could ask for a riser seat on the toilet. Chairs were too low for me. This would have been helpful when we booked a disabled room. This didn’t stop us from booking another holiday. Just an observation for the future. It didn’t stop our enjoyment of the experience.
Warner Leisure Hotels is a UK-based hospitality provider specializing in adult-only short breaks. The company operates 16 hotels across the United Kingdom, offering a range of accommodations designed exclusively for adults seeking a relaxing getaway. Guests can enjoy a variety of amenities, including inclusive dining options, live entertainment, and access to spa facilities. Targeting couples and individuals looking for a serene escape, Warner Leisure Hotels emphasizes hassle-free stays with packages that cover meals and activities. The company promotes its offerings through seasonal discounts and a selection of 2, 3, and 4-night breaks, allowing guests to tailor their experience according to personal preferences. With a focus on creating rejuvenating environments, Warner Leisure Hotels aims to provide memorable stays in both seaside and countryside settings.
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