Staff so helpful
Staff so helpful

Warner Leisure Hotels is a UK-based hospitality provider specializing in adult-only short breaks. The company operates 16 hotels across the United Kingdom, offering a range of accommodations designed exclusively for adults seeking a relaxing getaway. Guests can enjoy a variety of amenities, including inclusive dining options, live entertainment, and access to spa facilities. Targeting couples and individuals looking for a serene escape, Warner Leisure Hotels emphasizes hassle-free stays with packages that cover meals and activities. The company promotes its offerings through seasonal discounts and a selection of 2, 3, and 4-night breaks, allowing guests to tailor their experience according to personal preferences. With a focus on creating rejuvenating environments, Warner Leisure Hotels aims to provide memorable stays in both seaside and countryside settings.
Warner Leisure Hotels receives a mix of feedback from guests, with many praising the staff and food quality, while others express dissatisfaction with room conditions and service policies. Reviewers frequently highlight the excellent service from team members, particularly at locations like Holme Lacy House and Heythrop Park, where the ambiance and dining options are well-received.
However, a significant number of customers voice concerns about the lack of room servicing after the first night, which they find unacceptable given the price point. Additionally, complaints about extra charges for previously included activities and the overall deterioration of facilities, such as shabby accommodations and poor maintenance, are common. While some guests enjoy their stays and appreciate the hospitality, others feel that Warner Leisure Hotels is falling short of expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.1 | 108 |
| Sep 24 | 4.5 | 106 |
| Oct 24 | 4.2 | 73 |
| Nov 24 | 2.7 | 13 |
| Dec 24 | 3.4 | 13 |
| Jan 25 | 2.5 | 18 |
| Feb 25 | 3.3 | 12 |
| Mar 25 | 2.8 | 23 |
| Apr 25 | 2.4 | 20 |
| May 25 | 2.5 | 19 |
| Jun 25 | 2.4 | 16 |
| Jul 25 | 2.5 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Have just come home from another stay at Alverston Hall”
“We had started to book every 6 months a Warners trip away taking my elderly parents”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | −36% | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Warner Leisure Hotels is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.0).
500 reviews of Warner Leisure Hotels. Filter by what matters to you.
Excellent contact staff, very helpful & efficient. Great locations, superb accommodation, really good entertainment, lots of activities, and excellent choices of menu.
Booking was very easy and we are looking forward to enjoying the break. Plenty of information on the Warner site and ability to see where the rooms and events will take place etc. We have not been on an organised break before - but never say never - we look forward to the experience.
You are more than the best possible for holidays
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My husband and I booked Nidd Hall for a 5 day visit and then Bodelwyddan Castle for a 5 day visit the following week, Nidd hall was great had a fantastic time but unfortunately the day before Bodelwyddan castle my sister passed away suddenly so obviously heartbroken and unable to go. My husband called to ask if we could transfer our holiday to a later date due to these heartbreaking circumstances and was told not possible. To make matters worse at the end of the phone call the woman said "I HOPE YOUR SISTER FEELS BETTER". Clearly wasnt even listening and wasnt willing to show any empathy or compassion to their customers. My husband then sent an email of complaint this was almost 4 weeks ago and have heard nothing back. Looking at other reviews i can see a clear pattern of Warner Hotels prioritising greed for money! We don't even want a refund we just wanted the holiday moved. Shame on you
I didn't get the offer that was advertised.
We made an online booking for a hotel to celebrate our 62nd anniversary and found it easy enough for an 83 year old to manage it. Very pleased how it went.
Excellent service! Information about extra services without being pushy. Good accessible room so being a power chair user shouldn’t be a problem!
Warners is great the accommodation is clean. Great food. Loads of free activities on site and extra experiences you can pay for too. The entertainment is fab. Swimming pools, games room, crazy golf, all free. Afternoon entertainment too. The staff are great. There is a spa on site too for massages, facials whatever floats your boat.
So friendly at Corton. Food excellent. Entertainment too.
Fantastic enjoyed
Contact Centre booking staff lied about actual availability and price of a room - inflated price by £280 stating only one room left and price being increased due to demand. Subsequent online check proved it was all lies. Refused access to a manager to make a formal complaint. Bourne Leisure Ltd switchboard operator that is not employed by the company only able to refer you back to contact Centre. Sharp practices and no accountability.
Good communication of events and offers. Great call centre staff if needed otherwise easy to book online. Promotions prompted me to book.
A really easy website to navigate to the break of your dreams. Plenty of activities and wonderful experiences to choose from, all make a Warner break the perfect getaway.
Booking online was reasonably straightforward.
Warners are fantastic breaks.
Great locations, Entertainment. Food and pleasant staff. Rooms are consistent with all locations, most hotels have the same designed rooms so you know what to expect. Food has recently been changed and is very good. Now looking forward to our next break at the Runnymede in Surrey in November. Watch this space.
Helpfulness of staff. A very friendly atmosphere in general.
Warner Leisure Hotels is a UK-based hospitality provider specializing in adult-only short breaks. The company operates 16 hotels across the United Kingdom, offering a range of accommodations designed exclusively for adults seeking a relaxing getaway. Guests can enjoy a variety of amenities, including inclusive dining options, live entertainment, and access to spa facilities. Targeting couples and individuals looking for a serene escape, Warner Leisure Hotels emphasizes hassle-free stays with packages that cover meals and activities. The company promotes its offerings through seasonal discounts and a selection of 2, 3, and 4-night breaks, allowing guests to tailor their experience according to personal preferences. With a focus on creating rejuvenating environments, Warner Leisure Hotels aims to provide memorable stays in both seaside and countryside settings.
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