your insistance that i was wrong
your insistance that i was wrong

Warner Leisure Hotels is a UK-based hospitality provider specializing in adult-only short breaks. The company operates 16 hotels across the United Kingdom, offering a range of accommodations designed exclusively for adults seeking a relaxing getaway. Guests can enjoy a variety of amenities, including inclusive dining options, live entertainment, and access to spa facilities. Targeting couples and individuals looking for a serene escape, Warner Leisure Hotels emphasizes hassle-free stays with packages that cover meals and activities. The company promotes its offerings through seasonal discounts and a selection of 2, 3, and 4-night breaks, allowing guests to tailor their experience according to personal preferences. With a focus on creating rejuvenating environments, Warner Leisure Hotels aims to provide memorable stays in both seaside and countryside settings.
Warner Leisure Hotels receives a mix of feedback from guests, with many praising the staff and food quality, while others express dissatisfaction with room conditions and service policies. Reviewers frequently highlight the excellent service from team members, particularly at locations like Holme Lacy House and Heythrop Park, where the ambiance and dining options are well-received.
However, a significant number of customers voice concerns about the lack of room servicing after the first night, which they find unacceptable given the price point. Additionally, complaints about extra charges for previously included activities and the overall deterioration of facilities, such as shabby accommodations and poor maintenance, are common. While some guests enjoy their stays and appreciate the hospitality, others feel that Warner Leisure Hotels is falling short of expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.1 | 108 |
| Sep 24 | 4.5 | 106 |
| Oct 24 | 4.2 | 73 |
| Nov 24 | 2.7 | 13 |
| Dec 24 | 3.4 | 13 |
| Jan 25 | 2.5 | 18 |
| Feb 25 | 3.3 | 12 |
| Mar 25 | 2.8 | 23 |
| Apr 25 | 2.4 | 20 |
| May 25 | 2.5 | 19 |
| Jun 25 | 2.4 | 16 |
| Jul 25 | 2.5 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Have just come home from another stay at Alverston Hall”
“We had started to book every 6 months a Warners trip away taking my elderly parents”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | −36% | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Warner Leisure Hotels is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.0).
500 reviews of Warner Leisure Hotels. Filter by what matters to you.
I had a meeting at the Holme Lacey hotel today and my car managed to break down as I was leaving. I had to wait over 2 hours for the AA. The staff at the hotel were fabulous and offered me food and coffee while I waited which was way beyond my expectations. If you are going to break down anywhere on Friday 13th then I can’t imagine finding anywhere luckier!
you are not as good as you were in the pass
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Fantastic break, venue and chalets were spotless, all staff are so friendly, polite, cheerful, nothing is too much trouble for them. Food is lovely and great choices to choose from, very friendly staff and people in general, beautiful grounds to walk around or just sit and admire, great place to make new friends, entertainment was fantastic, we have already booked our next break with Warners.
Good value for money clean rooms and good service.
We absolutely love our Warner breaks. So far we've stayed at Lakeside, Gunton Hall, Littlecote and looking forward to Bodelwyddan Castle next year. Easy to book. Fabulous choice of locations. The rooms are gorgeous with comfy beds and pillows. Hot showers and soft towels. The food is delicious and the choice is amazing. The entertainment is fabulous. We love to get up and dance the night away. The daily activities are great fun. We've done rifle shooting, archery, swimming and Salsa dancing. There's always a cosy nook to read your book. For us it's the ideal getaway from life. Heaven.
Excellent food. Nice people. No children.
The whole package at Warner's Cricket St.Thomas grounds staff food entertainment rooms everything to make a holiday great and so peaceful.
the person on the phone was very informative and it was'nt too much trouble for her to check things for us
The two holidays we have had at Warner Hotels were so good, we have booked two more for next year. We are not even thinking of going any where else for a holiday in the future.
Great breaks, easy to book, time to relax and be spoilt.
Staff were excellent
Professional, informative, supportive and polite.
Warner Leisure Hotels is a UK-based hospitality provider specializing in adult-only short breaks. The company operates 16 hotels across the United Kingdom, offering a range of accommodations designed exclusively for adults seeking a relaxing getaway. Guests can enjoy a variety of amenities, including inclusive dining options, live entertainment, and access to spa facilities. Targeting couples and individuals looking for a serene escape, Warner Leisure Hotels emphasizes hassle-free stays with packages that cover meals and activities. The company promotes its offerings through seasonal discounts and a selection of 2, 3, and 4-night breaks, allowing guests to tailor their experience according to personal preferences. With a focus on creating rejuvenating environments, Warner Leisure Hotels aims to provide memorable stays in both seaside and countryside settings.
This profile hasn't been claimed by the business owner.