Happy guest
Our booking experience was good. Was able to actually speak to someone.

Warner Leisure Hotels is a UK-based hospitality provider specializing in adult-only short breaks. The company operates 16 hotels across the United Kingdom, offering a range of accommodations designed exclusively for adults seeking a relaxing getaway. Guests can enjoy a variety of amenities, including inclusive dining options, live entertainment, and access to spa facilities. Targeting couples and individuals looking for a serene escape, Warner Leisure Hotels emphasizes hassle-free stays with packages that cover meals and activities. The company promotes its offerings through seasonal discounts and a selection of 2, 3, and 4-night breaks, allowing guests to tailor their experience according to personal preferences. With a focus on creating rejuvenating environments, Warner Leisure Hotels aims to provide memorable stays in both seaside and countryside settings.
Warner Leisure Hotels receives a mix of feedback from guests, with many praising the staff and food quality, while others express dissatisfaction with room conditions and service policies. Reviewers frequently highlight the excellent service from team members, particularly at locations like Holme Lacy House and Heythrop Park, where the ambiance and dining options are well-received.
However, a significant number of customers voice concerns about the lack of room servicing after the first night, which they find unacceptable given the price point. Additionally, complaints about extra charges for previously included activities and the overall deterioration of facilities, such as shabby accommodations and poor maintenance, are common. While some guests enjoy their stays and appreciate the hospitality, others feel that Warner Leisure Hotels is falling short of expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.1 | 108 |
| Sep 24 | 4.5 | 106 |
| Oct 24 | 4.2 | 73 |
| Nov 24 | 2.7 | 13 |
| Dec 24 | 3.4 | 13 |
| Jan 25 | 2.5 | 18 |
| Feb 25 | 3.3 | 12 |
| Mar 25 | 2.8 | 23 |
| Apr 25 | 2.4 | 20 |
| May 25 | 2.5 | 19 |
| Jun 25 | 2.4 | 16 |
| Jul 25 | 2.5 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Have just come home from another stay at Alverston Hall”
“We had started to book every 6 months a Warners trip away taking my elderly parents”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | −36% | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Warner Leisure Hotels is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.0).
500 reviews of Warner Leisure Hotels. Filter by what matters to you.
Our booking experience was good. Was able to actually speak to someone.
Just home from a 5 night break at Warner Holme Lacy. It was a return visit and just as good second time around, especially the entertainment team, Hayley, Lisa &the whole team are tops. The hotel is lovely and the grounds are very well tended, so relaxing.
We have used Warner's at least ten times. However the newish booking system and an inability to phone the the accommodation in advance is less than helpful.
Very helpful staff when I booked via the phone
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We thought that the quality of food, entertainment and service were a steady 4 stars. Not perfect, but a good standard. However, good as the refurbished rooms are, cost cutting has meant that the walk in shower does no longer have a grab handle. This is a crazy decision as it is now an injury waiting to happen for elderly and guests with mobility issues. Also, less mobile guests should be aware of the long walk to the Market Kitchen from the New Building. I suggest getting a ground floor room in the main house.
So easy to book.
Went to Gunton Hall. We had a very positive experience. The staff were very friendly and helpful. The grounds are very well kept chalets very clean.lots for everyone to do. Would definitely go back
If you stay at Nidd Hall make sure you take out travel insurance that covers theft, but not their own. That isn't worth the paper it is written on and is just another money making exercise. Several rooms have been broken into. If you like what the bar offers, make sure you have a lot of money in your account on checkout day. Nidd Hall does not need gas or electric. There is enough attitude oozing from staff and management, it could run on that.
I am extremely disappointed and frustrated with the customer service from Warner hotels. We haven’t even been on holiday yet. They take your money quick enough but once they have it they don’t care. I will NEVER book another holiday with them and make sure I tell my friends and family never to touch them
Plus points: Thoresby Hall, Notts. Nice location, clean and well serviced rooms, nice food. Beautiful hotel grounds, good activities. Minus points: chaotic queuing meal times. We were part of a coach party who was told to bypass the independent guests in the queue. Several unpleasant comments were made to us such as 'you are pushing in', 'we are all in a queue' etc even though we were told to go through by hotel staff. I suggest two separate entrances or a dividing rope down the corridor clearly marked for coach party guests or otherwise. The other negative was exceptionally warm rooms even though the radiators were cold. It was quite oppressive, other guests commented similarly.
Customer service is just terrible and do not want to help. We booked a 3 day stay on line using a Blue light discount and a discount warner offer of free vouchers and a bottle of prosecco on arrival, All good, good price and was looking forward to it. I then decided it would be good to upgrade the room . Contacted the on line chat and the lady was really help full and upgraded the room for us and we paid the slight extra, She said nothing would change apart from the room upgrade. All sorted. I then got the confirmation back to confirm and the warner deal had been removed. I tried customers service on line, called direct and I was told its not possible to have to discounts given and it cant happen on a booking. I said this was untrue as the original booking showed it all. By the end the lady agreed it was a error at warner but nothing they could do . I cant see how they can agree a deal, you pay for it and then they just take it off. Considering it was Warners error the attitude of customer service was terrible. Have emailed customer service but still nothing back from them. This really made us want to cancel and never use them again. We did go the Cricket St St Thomas hotel and had a really nice time. The staff and entertainment was great. We do plan to go another one but just if anything goes wrong customer service is so unhelpful.
Although value for money, customer care is almost none existent. Constantly calling customer care, even escalated to a 'Manager' and promises were made to rectify my account. It's 2 years now and counting and nothing has been done. Maybe if my name was 'Lisa Simpson' or 'Garry White' I would have been treated differently? Also, no BAME senior member of staff on any of the hotels I have visited. Only used as waiters and less than 5 in total. Improved website but seems that's all that's been 'improved'. It's such a shame because I have loved all my experiences and the rooms but you need to treat people better than you treat your website.
We booked this break for my Mum's 90th Birthday such a milestone. We have not been to Thorsby for 6 year but it's my Mum's favourite Warners. Things have gone down hill rapidly. When we arrived we noticed how tired the internal resources looked with worn carpets chipped paintwork. We had rooms 706 and 704. There were hairs in the shower of 704 so we had to get room service to clean it again the surface of the shower tray was not pristine and Mum Slipped fortunately not hurting herself. Dining was very disorganised with them running out of starter and sweet choices early in the evening. We had booked Brasserie 32 for Mum's Birthday evening Meal but informed upon arrival that due to unforseen circumstances it was was closed. So we booked the Gin Tasting for the 27th at 4pm we arrived at 3.45 and sat there we approached the bar at 4.05 to see what was happening The Bar staff had no idea about it at 4.15 we were approached by a female member of staff to say that it was cancelled due to the host being off sick a little late in the day. Yet more disappointment All the staff seemed to be running about like headless chickens seemingly stressed and with no organisation what so ever. We tried to make the best of it with it being Mum's Birthday but we thought the experience was going to be based upon our past experiences sadly not
All Warner’s holidays staff…most helpful and friendly…made us feel very valued, thank yous see you all again soon….W&J R.
Recently visited Bodelwyddan Castle and stayed in a garden lodge for 3 nights. On arriving, greeted at the gates and given our key, map and entertainment guide. The room was nice, spacious, however, areas of the lodge required a good clean. The walk to the actual main reception was about 3/4 mins. The atrium where the one of the bars was small and at times busy. Drinks were ridiculously expensive ( 2 Gin & Tonics) £19! The restaurant was nicely set out, and the food was lovely, with a good choice for both breakfast and main evening meal, remember to check out the Chefs Special, alongside the usual evening menu and buffet. We opted for the half a bottle of wine for both of us each evening, which was good value. When you arrive we were told between 2-4pm you go the restaurant and pick your table, which will be yours for your entire stay. People were queuing well before 2pm, to get their chosen table, no need to rush plenty of tables to choose from. No need to book a time online as turn up anytime between 5.45-7.30pm, although this may be different at other venues. Entertainment can't really comment as didn't watch. The Mulberry Lounge looks a nice coffee shop, didnt get chance to go. The pool is small and closes early! Also the pool table is hidden and again no excess once the pool/spa area closes. The grounds/Woodland walk around the castle is lovely. Maybe the ground floor lodges could do with a divide between the lodges, as not very private when sitting outside. Overall this was our first visit, the staff were friendly and helpful and we have booked again next year.
Warner Leisure Hotels is a UK-based hospitality provider specializing in adult-only short breaks. The company operates 16 hotels across the United Kingdom, offering a range of accommodations designed exclusively for adults seeking a relaxing getaway. Guests can enjoy a variety of amenities, including inclusive dining options, live entertainment, and access to spa facilities. Targeting couples and individuals looking for a serene escape, Warner Leisure Hotels emphasizes hassle-free stays with packages that cover meals and activities. The company promotes its offerings through seasonal discounts and a selection of 2, 3, and 4-night breaks, allowing guests to tailor their experience according to personal preferences. With a focus on creating rejuvenating environments, Warner Leisure Hotels aims to provide memorable stays in both seaside and countryside settings.
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