Warner Leisure Hotels is a UK-based hospitality provider specializing in adult-only short breaks. The company operates 16 hotels across the United Kingdom, offering a range of accommodations designed exclusively for adults seeking a relaxing getaway. Guests can enjoy a variety of amenities, including inclusive dining options, live entertainment, and access to spa facilities. Targeting couples and individuals looking for a serene escape, Warner Leisure Hotels emphasizes hassle-free stays with packages that cover meals and activities. The company promotes its offerings through seasonal discounts and a selection of 2, 3, and 4-night breaks, allowing guests to tailor their experience according to personal preferences. With a focus on creating rejuvenating environments, Warner Leisure Hotels aims to provide memorable stays in both seaside and countryside settings.
Warner Leisure Hotels receives a mix of feedback from guests, with many praising the staff and food quality, while others express dissatisfaction with room conditions and service policies. Reviewers frequently highlight the excellent service from team members, particularly at locations like Holme Lacy House and Heythrop Park, where the ambiance and dining options are well-received.
However, a significant number of customers voice concerns about the lack of room servicing after the first night, which they find unacceptable given the price point. Additionally, complaints about extra charges for previously included activities and the overall deterioration of facilities, such as shabby accommodations and poor maintenance, are common. While some guests enjoy their stays and appreciate the hospitality, others feel that Warner Leisure Hotels is falling short of expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.1 | 108 |
| Sep 24 | 4.5 | 106 |
| Oct 24 | 4.2 | 73 |
| Nov 24 | 2.7 | 13 |
| Dec 24 | 3.4 | 13 |
| Jan 25 | 2.5 | 18 |
| Feb 25 | 3.3 | 12 |
| Mar 25 | 2.8 | 23 |
| Apr 25 | 2.4 | 20 |
| May 25 | 2.5 | 19 |
| Jun 25 | 2.4 | 16 |
| Jul 25 | 2.5 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Have just come home from another stay at Alverston Hall”
“We had started to book every 6 months a Warners trip away taking my elderly parents”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | −36% | 1,000 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Warner Leisure Hotels is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.0).
500 reviews of Warner Leisure Hotels. Filter by what matters to you.
room was fine staff were fine and helpful. On leaving, whilst just about to depart a member of staff stopped me to advise that I had not paid my additional charges, On returning to the reception I was told that it was all ok. Totally unacceptable and I won't ever be back
Holme lacy great food excellent friendly staff great entertainment and beautiful grounds
Previously complained about the extras advertised on the website not available. Update went to Cricket at Thomas, shabby, run down and cleanliness very poor. Cobwebs in the room and in the corridors, mould on the external door and windows of our room. The wood was rotten. Moved rooms and more cobwebs evident, limescale build up and black spots on the shower tray! I asked them to remove it! They used bleach. Felt I was at Butlins! (part of the same group I believe). Food not great. I went a few times years ago, ie Nidd Hall and it was super but not now! Not even tissues in your room. I definitely won’t be going back nor would I recommend it to anyone.
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We have been impressed with the tasteful surroundings internally and externally. The food has mainly been very good although very occasionally some of the buffet food didn't always look particularly appetising. Generally we have enjoyed our stays at all 5 hotels and would go back.
After a disaster trying to book on line, their operator, Lucy, on the telephone was a total joy to speak with and she made all my irritation go away. I have the booking I want and even soft pillows ordered and a blanket instead of a duvet. Warners is the perfect holiday to just be pampered with nothing to do but enjoy.
paid for the all the extras costing just over £1000 between us for 3 nights. It was very poor value for money. The whole site was looking tired and rough round the edges. It reminded me of a holiday camp of the 70's. The VIP experience just isn't worth the extra money. There is a good view of the stage wherever you sit, and the waiter service was virtually non existent. Public areas need a complete refurbishment, carpets and chairs were filthy, with parts of the floor covering missing. Food was OK but not great, there is no outside privacy with the Deben chalet's, alcohol was very expensive. Room was quite comfortable but needed a good clean, there was a lot of places where dust had accumulated. If it was £500 cheaper then I would say it was acceptable, (even though cleanliness is always a priority).
Un- interested, Ill-informed. Inflexible.
Lovely historical building, clean and comfortable. Good food, good entertainment they seem to go above and beyond. Excellent get away, and adults only.
Staff member very helpful
So easy to book no hassle’s and everything was explained
Christine at customer services who took our call guided us through the booking experience. Her manner and knowledge of our chosen location was very good Christine also listened to our requests so we have the break we ill prefer and enjoy.
Easy to book. Good offers included.
I needed to cancel my holiday due to my husband being unwell. The representative I spoke to was very kind and helpful
I made @ mistake with online booking which was soon put right over the phone
Christmas break options for different Warner venues explained very effectively
Booking process and extra charges. For example we wanted a room next to our friends £40.00 extra. Walk in shower as against shower over bath £30.00 extra.
Accommodation excellent. Food excellent. Entertainments team excellent and worked really hard. Outside entertainment not so good. We had Shania Twain and most people walked out. She wasn’t that great. Other wise a lovely weekend break.
My parents have been using Warners for the last few years & love them. My mother has just had a bad accident, and can not go to their latest booking in September due to hospital appointments and mobility. Warners have refused to move the dates and are keeping all the money from their booking! They're not after a refund - just wanted to move the dates - over £500 down the drain! Customer service disgusting!!
A relaxing weekend.
Warner Leisure Hotels is a UK-based hospitality provider specializing in adult-only short breaks. The company operates 16 hotels across the United Kingdom, offering a range of accommodations designed exclusively for adults seeking a relaxing getaway. Guests can enjoy a variety of amenities, including inclusive dining options, live entertainment, and access to spa facilities. Targeting couples and individuals looking for a serene escape, Warner Leisure Hotels emphasizes hassle-free stays with packages that cover meals and activities. The company promotes its offerings through seasonal discounts and a selection of 2, 3, and 4-night breaks, allowing guests to tailor their experience according to personal preferences. With a focus on creating rejuvenating environments, Warner Leisure Hotels aims to provide memorable stays in both seaside and countryside settings.
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