Warner Leisure Hotels is a UK-based hospitality provider specializing in adult-only short breaks. The company operates 16 hotels across the United Kingdom, offering a range of accommodations designed exclusively for adults seeking a relaxing getaway. Guests can enjoy a variety of amenities, including inclusive dining options, live entertainment, and access to spa facilities. Targeting couples and individuals looking for a serene escape, Warner Leisure Hotels emphasizes hassle-free stays with packages that cover meals and activities. The company promotes its offerings through seasonal discounts and a selection of 2, 3, and 4-night breaks, allowing guests to tailor their experience according to personal preferences. With a focus on creating rejuvenating environments, Warner Leisure Hotels aims to provide memorable stays in both seaside and countryside settings.
Warner Leisure Hotels receives a mix of feedback from guests, with many praising the staff and food quality, while others express dissatisfaction with room conditions and service policies. Reviewers frequently highlight the excellent service from team members, particularly at locations like Holme Lacy House and Heythrop Park, where the ambiance and dining options are well-received.
However, a significant number of customers voice concerns about the lack of room servicing after the first night, which they find unacceptable given the price point. Additionally, complaints about extra charges for previously included activities and the overall deterioration of facilities, such as shabby accommodations and poor maintenance, are common. While some guests enjoy their stays and appreciate the hospitality, others feel that Warner Leisure Hotels is falling short of expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.1 | 108 |
| Sep 24 | 4.5 | 106 |
| Oct 24 | 4.2 | 73 |
| Nov 24 | 2.7 | 13 |
| Dec 24 | 3.4 | 13 |
| Jan 25 | 2.5 | 18 |
| Feb 25 | 3.3 | 12 |
| Mar 25 | 2.8 | 23 |
| Apr 25 | 2.4 | 20 |
| May 25 | 2.5 | 19 |
| Jun 25 | 2.4 | 16 |
| Jul 25 | 2.5 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Have just come home from another stay at Alverston Hall”
“We had started to book every 6 months a Warners trip away taking my elderly parents”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | −36% | 1,000 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Warner Leisure Hotels is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.0).
500 reviews of Warner Leisure Hotels. Filter by what matters to you.
Warners offer a great choice of holidays at great prices with superb evening entertainment and other things to do throughout the day if you want to join in or, you can simply relax and watch the world go by. Everything is included except for lunch (available if you want in their cafe) and drinks.
Excellent location, our room was excellent, food and entertainment was amazing with plenty of other options available if we wanted them such as walks around the estate or visiting local towns or cities.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Accomodation excellent. Small details ie proper milk in fridge. Snacks very welcoming on arrival
I was pleased that Warners readily accepted to postpone my booking until a later date due to my temporary reduced mobility. I will be booking again once my condition improves. My only complaint is that having taken out a £35 per head insurance the money Warners are holding for me until such time as I rebook will be reduced by £35 per head as a "cancellation charge". I have not actually cancelled the booking but is being "postponed" to be rebooked for a later date.
First time to Lakeside, pleasantly surprised with the standard of Chalet accommodation, in house entertainment excellent, and comedian Lloyd Hollett was very funny Only problem was we couldn’t get any draft beers or mixers throughout our 3 day stay, otherwise a vey enjoyable break
We loved Warner holidays at Corton village in Norfolk,the journey was horrendous as there was an accident and we were stationary 😭 for 2 hours ,but it was lovely there ,the staff couldn't do enough for you I can thoroughly recommend it 😉
Wow where to start !! It is amazing my partner and I stayed at thoresby hall Friday to Sunday. The staff were friendly and helpful The food was plentiful and of a good quality Entertainment was excellent and every age group joined in. We liked it so much we have booked again for a festive break
The website is easy to navigate and is informative. I was able to phone and speak to a person (not AI) rather than only being able to book on line. The person who took the booking was courteous, cheerful and helpful, patient and thorough.
Very good company knows what their client want
All great, except when we had torrential rain, there wasn't any room left at the facilities.
Lots of destinations to choose from. Booking online is very straightforward & confirmation comes through very quickly.
We stayed 4 nights at Cricket St Thomas last week (Monday to Friday). When we got to our room, we were disappointed that there was no fridge, having been told by friends (who have visited this venue over 30 times) that they now have a fridge in all rooms. In the morning, we went down for breakfast. The bacon was like cardboard - we couldn't even get our fork in it and the mushrooms were dry and shrivelled. When we sat at our table, it was some time before the waiter asked if he could get us any tea or coffee. As I do not drink hot drinks, we just ordered coffee for one. We waited, and waited. We asked again and the waiter apologised. We continued to wait but decided to go up and get our breakfast to bring back to the table. Still there was no sign of coffee. We had to remind the waiter a 3rd time and by the time he brought the coffee to the table, we had finished breakfast. In all it took around 30-35 minutes from ordering the coffee to actually getting it. Another evening a different waiter took our order for starters and we received this shortly after. Then our original waiter came up to our table to take our order and said "oh, you are on deserts already". We looked at him and said "no, this is our starter". Another evening our original waiter took our order and asked at least 5 times if we have any allergies then read out our order finishing with "and no allergies?". Then another evening he gave us the wrong desert menu and after pondering on what we should choose, he apologised and gave us the correct desert menu for that evening. He was a young lad, probably working during the summer between leaving school and starting university. We heard other rumbles of complaints within the section of the restaurant where we were sitting so he clearly needs a lot more training and needs to be able to distinguish between and starter and a desert. On our last evening (Thursday) and Friday morning, we were served by a different waiter - Flavio. The difference in service and efficiency was at the other end of the scale. He was so efficient and helpful - he was spot on. Well done Flavio. If we had been served by this waiter all through our stay, our experience would have been totally different and much more positive. The food in the evening is now quite limited with their new menu's and quite often dishes from the salad bar were missing or run out, so it looked quite sparse. On the Wednesday and Thursday the main dish at the buffet area was curry! Why would you have the same type of cuisine 2 days running? Overall the staff were very polite and helpful and the entertainment was good all week so this brought our overall experience rating up to 4 stars, otherwise sadly it would have been 3 stars.
After many years of enjoying going to warners this year I mistakenly double booked the same holiday on same date. I rung warners and within minutes they had refunded me with no problem at all. Thanks warners
Warner Leisure Hotels is a UK-based hospitality provider specializing in adult-only short breaks. The company operates 16 hotels across the United Kingdom, offering a range of accommodations designed exclusively for adults seeking a relaxing getaway. Guests can enjoy a variety of amenities, including inclusive dining options, live entertainment, and access to spa facilities. Targeting couples and individuals looking for a serene escape, Warner Leisure Hotels emphasizes hassle-free stays with packages that cover meals and activities. The company promotes its offerings through seasonal discounts and a selection of 2, 3, and 4-night breaks, allowing guests to tailor their experience according to personal preferences. With a focus on creating rejuvenating environments, Warner Leisure Hotels aims to provide memorable stays in both seaside and countryside settings.
This profile hasn't been claimed by the business owner.
