Enjoying our time with people of her…
Enjoying our time with people of her own age no children running around always have a good time at Warners

Warner Leisure Hotels is a UK-based hospitality provider specializing in adult-only short breaks. The company operates 16 hotels across the United Kingdom, offering a range of accommodations designed exclusively for adults seeking a relaxing getaway. Guests can enjoy a variety of amenities, including inclusive dining options, live entertainment, and access to spa facilities. Targeting couples and individuals looking for a serene escape, Warner Leisure Hotels emphasizes hassle-free stays with packages that cover meals and activities. The company promotes its offerings through seasonal discounts and a selection of 2, 3, and 4-night breaks, allowing guests to tailor their experience according to personal preferences. With a focus on creating rejuvenating environments, Warner Leisure Hotels aims to provide memorable stays in both seaside and countryside settings.
Warner Leisure Hotels receives a mix of feedback from guests, with many praising the staff and food quality, while others express dissatisfaction with room conditions and service policies. Reviewers frequently highlight the excellent service from team members, particularly at locations like Holme Lacy House and Heythrop Park, where the ambiance and dining options are well-received.
However, a significant number of customers voice concerns about the lack of room servicing after the first night, which they find unacceptable given the price point. Additionally, complaints about extra charges for previously included activities and the overall deterioration of facilities, such as shabby accommodations and poor maintenance, are common. While some guests enjoy their stays and appreciate the hospitality, others feel that Warner Leisure Hotels is falling short of expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.1 | 108 |
| Sep 24 | 4.5 | 106 |
| Oct 24 | 4.2 | 73 |
| Nov 24 | 2.7 | 13 |
| Dec 24 | 3.4 | 13 |
| Jan 25 | 2.5 | 18 |
| Feb 25 | 3.3 | 12 |
| Mar 25 | 2.8 | 23 |
| Apr 25 | 2.4 | 20 |
| May 25 | 2.5 | 19 |
| Jun 25 | 2.4 | 16 |
| Jul 25 | 2.5 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Have just come home from another stay at Alverston Hall”
“We had started to book every 6 months a Warners trip away taking my elderly parents”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | −36% | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Warner Leisure Hotels is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.0).
500 reviews of Warner Leisure Hotels. Filter by what matters to you.
Enjoying our time with people of her own age no children running around always have a good time at Warners
I have just returned from a 3 day experience at Heythrop Park Hotel. The theme for the weekend was Ibiza Sunset Experience. It was one of the best weekends I have ever had. The hotel is stunning. The staff are amazing. Nothing is too much trouble for them. Two people who stand out for their service, professionalism and support were Alex and Debs. The whole weekend was really well organised and there was so much to experience. DJ Keith worked so hard to keep us entertained. Dave Pearce, Vernon Kay and the Ibiza in Symphony Orchestra were brilliant. I have booked to return for New Years Eve. I can't wait to go back.
Our normal booking procedure is through Warners brilliant booking staff. This time we booked online - fast, easy procedure but still prefer to book person-to-person
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Just back from our first warner weekend at Holme Lacy house. After the initial shock of arriving at a very impressive old people's home we settled in and had a very relaxed weekend. The entertainment was reasonable. Sean c was excellent the house band good and the highlight act Dolly Parton was truly awful. The hotel, food and facilities pool and lovely gardens all excellent. We would visit again but be aware that the guests are mostly 75 plus and walking sticks and mobility scooters the norm. We had a standard room which was comfortable and spacious but no fridge or air-conditioning. Better rooms are available. Lots of activities are available but you need to book months in advance and book your sitting for meals well before your break if you like to eat at a specific time. Staff pleasant and hardworking. Check your bill as we had random charges on ours. Account rectified straight away but no explanation. We are a couple aged 74 and 73 and in good health. Dress code is very casual male and female shorts and tee-shirts casual summer wear as it was a very warm weekend.
Great place, good food and a great atmosphere, Jaz head of the entertainment team was fantastic Jaz has a talented team behind her.
Several times in the between 7:20pm & 7:40pm I attempted to register with warner leisure hotels but when I attempted to reset my password using my registered email address (which is my only email address) I never received a reset link from warner leisure hotels. despite several attempts at resetting my password. I find this extremely frustrating and depressing
We went to Thoresby Hall and enjoyed our time there but if we go again we will have to ask for another room. The room we had, although very nicely refurbished was SO hot we couldn't sleep very well even with 2 fans going 24hrs and the windows wide open. This was in the 'new block' on the third level. They really need aircon.
The staff, entertainment and food were all fantastic. Had an amazing time
A five night stay at Bodelwyddan Castle for two. Our Lodge was very pleasant and comfortable with a small patio and pleasant view. The shower was amazing. Staff were friendly and helpful. Our waitress was outstanding. Lots of places to visit in the area. Lots of food choices and meals were of a good standard. The Pool was disappointing as it lacked defined swimming lanes and the changing area desperately needs some TLC. Have visited at least ten other Warners over the last ten years and feel this one could have done with some "What's On" information.
Warners Hotels are a great way to enjoy a weekend break. Fantastic dining experience, beautiful locations and very comfortable rooms. The booking experience was easy with very helpful staff with good knowledge of the Hotels. Warners also provide excellent entertainment during your stay.
The entertainment and food were excellent
not to send a discount card & and say that it not on
Great food. Great visits. Great staff who work hard and are very friendly and efficient and patient.
Very efficient staff members who deal with your every need required with your booking
The whole booking experience was easy. Have stayed at Gunton Hall many times, very enjoyable
I have a booking which starts 9th August at Heythrop Park. The What's On guide is supposed to be available 7 days before arrival, but this is still not showing on the Warners website. I have called twice to request details of what's on so that we can make plans and I was told details would be emailed to me. All I have received is basic details of the evening entertainment with no timings. This has meant guessing the best time to have our evening meal and not being able to book any activities. The website is very slow or just doesn't work at times. The property I stayed at previously was excellent in all respects but improvements could be made for a better customer experience.
Unfortunately we have had a terrible experience with Warners’ “friendly and helpful” Customer Service team. Once they have your money they don’t want to help. We’ve requested 4 times they let us know how much money they are holding on behalf of my parents in law as they couldn’t go on a recent break as my mother in law had fractured her neck in an accident after booking the holiday. No information has been forthcoming. My parents in law had Warner Holiday Protection in place but they wouldn’t allow my Wife and I to cancel without losing money even though we were part of the same group booking. My Wife and I then had to go on the holiday without them or lose our money (We were going only to support them as they are very elderly and if we weren’t doing so it’s unlikely that they would be able to have a holiday at all). My Wife made a complaint via email but that wasn’t good enough, she then had to fill in a complaint form. Unsurprisingly still no information received. Dealing with a mother with a broken neck is stressful enough but nowhere near as stressful as dealing with Warners’ Diabolical Customer Service.
Warner Leisure Hotels is a UK-based hospitality provider specializing in adult-only short breaks. The company operates 16 hotels across the United Kingdom, offering a range of accommodations designed exclusively for adults seeking a relaxing getaway. Guests can enjoy a variety of amenities, including inclusive dining options, live entertainment, and access to spa facilities. Targeting couples and individuals looking for a serene escape, Warner Leisure Hotels emphasizes hassle-free stays with packages that cover meals and activities. The company promotes its offerings through seasonal discounts and a selection of 2, 3, and 4-night breaks, allowing guests to tailor their experience according to personal preferences. With a focus on creating rejuvenating environments, Warner Leisure Hotels aims to provide memorable stays in both seaside and countryside settings.
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