NEVER AGAIN
My wife and I have just returned home after spending a week as guests at Warner's Hayling Island resort. We are both disappointed having been unable to use the pool, sauna or steam room for half the time we were there. We become aware that these facilities were unavailable on Tuesday 7 May and are to remain closed until the end of July. I spoke to reception about the matter and was told that I should have been notified. This wasn't the case. It would seem that Warner was aware that these facilities would be unavailable but failed to notify guests. My wife and I travelled some distance to stay at Lakeside and had we known that the pool, sauna and steam room would be unavailable for our stay we would have chosen a resort closer to home. Reception offered the facilities at Sinah Warren (subject to availability) but this would have meant using transport to get there and proved an inconvenience, especially for my wife who is registered disabled. Additionally any spontaneity was lost due to having to travel to and from this venue. Today I notice that Warner is still advertising these facilities as being available at Hayling Island! I understand that under the Supply of Services and Goods Act 1982 they are obliged to provide the services offered that they are promoting at Hayling Island ie: these leisure facilities. Also it was only after arrival that we were told that Warner Leisure Hotels is card only. Again this proved an inconvenience as we carry cash and rarely use card for financial transactions. I contacted Warner Customer Services and they weren't interested. Like most corporations their attitude is "we've had your money now **** off!" Too big to care. I WILL NEVER USE WARNER LEISURE AGAIN and I advise that NOBODY ELSE should use them either!
