Warner Leisure Hotels is a UK-based hospitality provider specializing in adult-only short breaks. The company operates 16 hotels across the United Kingdom, offering a range of accommodations designed exclusively for adults seeking a relaxing getaway. Guests can enjoy a variety of amenities, including inclusive dining options, live entertainment, and access to spa facilities. Targeting couples and individuals looking for a serene escape, Warner Leisure Hotels emphasizes hassle-free stays with packages that cover meals and activities. The company promotes its offerings through seasonal discounts and a selection of 2, 3, and 4-night breaks, allowing guests to tailor their experience according to personal preferences. With a focus on creating rejuvenating environments, Warner Leisure Hotels aims to provide memorable stays in both seaside and countryside settings.
Warner Leisure Hotels receives a mix of feedback from guests, with many praising the staff and food quality, while others express dissatisfaction with room conditions and service policies. Reviewers frequently highlight the excellent service from team members, particularly at locations like Holme Lacy House and Heythrop Park, where the ambiance and dining options are well-received.
However, a significant number of customers voice concerns about the lack of room servicing after the first night, which they find unacceptable given the price point. Additionally, complaints about extra charges for previously included activities and the overall deterioration of facilities, such as shabby accommodations and poor maintenance, are common. While some guests enjoy their stays and appreciate the hospitality, others feel that Warner Leisure Hotels is falling short of expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.1 | 108 |
| Sep 24 | 4.5 | 106 |
| Oct 24 | 4.2 | 73 |
| Nov 24 | 2.7 | 13 |
| Dec 24 | 3.4 | 13 |
| Jan 25 | 2.5 | 18 |
| Feb 25 | 3.3 | 12 |
| Mar 25 | 2.8 | 23 |
| Apr 25 | 2.4 | 20 |
| May 25 | 2.5 | 19 |
| Jun 25 | 2.4 | 16 |
| Jul 25 | 2.5 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Have just come home from another stay at Alverston Hall”
“We had started to book every 6 months a Warners trip away taking my elderly parents”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | −36% | 1,000 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Warner Leisure Hotels is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.0).
500 reviews of Warner Leisure Hotels. Filter by what matters to you.
Josh at call centre didn’t know what he was doing said all deals had finished and overcharged £80 as we did multiple booking. Had to ring customer care straight away and get them to sort booking and refund money.
Just perfect. Brilliant room with very comfy bed, great food and great entertainment.
What a great, relaxing holiday. Very friendly staff. Great accommodation and wonderful food with all special diets catered for.
Just back from Bodelwyddan Castle. Will never go again.The staff were rude,disinterested and not at all welcoming. The food was awful. The soup was disgusting and tasteless. The main course roast meat and Salmon was OK, but the vegetables were dried out and tasteless.The roast potatoes were so soggy and oily that they collapsed and oused oil when you tried to cut them.All had clearly been left standing under heat lamps.I had the teacake bread pudding and custard.The chef forgot to soak the teacakes in vanilla custard before cooking.So this was burnt and dry.So left the restaurant hungry. Unless you pay extra we were told you cannot reserve a seat in the restraunt or the show lounge,so we were sat by the entrance which was draughty. We spoke to an uniterested girl on the welcoming desk and she just said that was the only table free. The girl who waited on our table was named Molly. She was possibly the worst waitress we have ever encountered.I will leave it there. Breakfast was no better. The 1 star is for the excellent group Tallon. ( Eagles Tribute Band ) that was on that evening.The earlier quiz was very Hi,Di,Hi and was an insult to intelligence. This may have gone down well at Junior school.But quite frankly it was boring. The clientele was elderly like myself. So why they are announcing that tomorrow's activities are egg and spoon ,wheelbarrow etc.with such excitement,when most people clearly had mobility issues. Checked out 9:30 am and glad to be leaving. We rang the Hotel as soon as we got home and asked to speak to the manager.The receptionist that answered did not know which manager was in that day or tried to find out. We asked her more question and eventually she asked for our telephone number. She then said " If she finds the manager she will ask if the manager IS WILLING to speak to us". We gave up at that statement. We will call customer services tomorrow. ( They are only available Mon to Fri. )
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The great entertainment good food nice comfortable rooms and the beautiful grounds all in all we love it at Alverstone Hall very much have been three times already this year and booked another short break for in 4 weeks staff also mostly are very pleasant and helpful we find it really relaxing there
My wife and I had an extremely lovely 5 night stay at Bodelwyddan Castle. The Garden Lodge we stayed in was very comfortable. The food was to die for. The staff as usual very attentive and helpful. I would like to thank the member of staff named Alex who served us in the lounge next to the leisure centre on our first day, who took the time and trouble to sort out our dining arrangements whilst we sat and drank our coffees. Last but definitely NOT least a massive shout out and thank you to your member of staff named Alfie, who served and looked after our dining needs during our stay in the Library restaurant. My hope is, he receives the same service when he goes on holiday, as he afforded us. Thank you, Alfie.
Company use deals to get you on a phone then state what you want is not available , even though their website states it is, then up sell you to a more expensive room. Shocking Tactics.
We like thoresby but prices are rising and when you get a discount code they say you can’t use it then why send it.We had a drinks package once not that we drink much it would be nice to get one for this holiday.
Sorted out ferry booking
Very lengthy waits when wanting to talk to anyone other than the booking team, and background music whilst waiting which was far from calming or restful.
Having no sleep on a bed of springs, having had 8 surgeries to my back I asked for a replacement mattress. After all sort of excuses as they don't have spare mattresses I was told something would get sorted. We returned at 13.15 to find nothing had been done, and asked for a manager, who had already gone home. Backwards and forwards for sometime until the reception manager ( now in charge of hotel ) said something will be done. Two mattresses were brought and zipped together, it then came to notice of the mould on the bed frame, the state of the headboard and without a bat of an eyelid the soiled mattresses were zipped together and bed made up. I have photos of the condition. Food was bland and tasteless, ran out of plates and glasses along with some food for a 19.15 seating,all chairs need replacing as you just sank into a bucket. The spa and gym along with the pool and its attendants were very good and clean, evening music good too. Hence Gunton Hall managed a 1 star on. Having sent in a complaints form still no reply, two days running I've been promised a call back, so far no calls returned as they all seem to be in meetings, that's probably why the place is falling apart without leadership.
Lovely clean nicely decorated accommodation, well maintained grounds. Excellent tasting varied selection of food, pleasant cheerful and helpful staff, evening entertainment you would be hard to beat anywhere. I’ve been to three venues and couldn’t fault anything, fantastic!
As usual, everythimg is straight forward when booking
Plenty of activities going on and everybody then decides whether to take part or just relax - ideal
Read my review.
the entertainment was not of the quality we have become used to, the food was also disappointing.
Nidd Hall First the positives. The grounds are beautiful and we were met on the drive and advised where to park on arrival. For the rest of it here goes. The receptionist was not welcoming. We were given our room key, told where to go and told to book a table for dinner and the entertainment. No map of the hotel, no explanation of meal time etc that you normally get. So off we went to the room. We were sooooo disappointed with the room. We had booked one of the so called best rooms in the hotel. Benjamin Rawson. It had cost us just under £1000 for 3 nights so not cheap at all. The carpets were old and smelt and hadn’t been hoovered. The king size bed was two twins pushed together. They had pushed them to one side of the headboard which looked horrendous, so they weren’t even in the middle of the room. The chairs had buttons on them and each button had at least one centimetre of congealed dust on each. The dressing table wobbled and rattled the lamp that was on it - so unsafe. The windows were filthy. I had to get the welcome pack and break up a spiders web that covered half of the window. The bathroom had rotting wood covering up the pipes and there were pieces of tissue under the bath and on the floor. The bedside tables and phone were covered in dust. All of these things stayed the same throughout the stay. The floor was never hoovered and the bathroom was never mopped, nothing was ever dusted. I did speak to reception who pretended to be bothered about this but never did anything about it. We then joined the rest of the guests in wandering around the hotel trying to find the restaurant to book a table. This was an absolute farce. We found one restaurant but that turned out to be the buffet, so we were sent to the brasserie as we wanted to be served dinner rather than have the buffet. After finding the person taking the bookings we were taken back to reception as they said they no longer took the bookings at the restaurant and reception should have known that. So after about 10 mins discussion between the staff we were told that there was no room left at the restaurant and we had to eat in the buffet We didn’t want that, but apparently had no choice. So we then had to go back to the buffet to book a table. By this point, most of the tables were booked by other guests, so we were placed in a corner surrounded by 4 other tables. Everyone had to get on as you were that close you could have eaten their dinner. Next was to book our VIP table for the entertainment. This had cost an extra £80. We joined yet another queue and watched as people were being told off by quite an irate member of staff. So again, most tables were already booked and you had to find a table that didn’t have a reserved card on it. We eventually found one but the chairs were sagging in the middle and having a bad back, I asked if I could swop for a firm chair. I found one and swopped it over, but when we went to the entertainment that night the chair had been swopped back by the staff!! The entertainment All the first acts that were advertised when we booked were no longer on the itinerary when we got there and were replaced by the in-house DJ and the local Compare. On the first evening we turned up 15 mins before the main act and watched in disbelief as the audience has been split into two - Team A’ and ‘Team B’ - who were having sing offs between them. Oh dear Warners - is this honestly the best you can do??????? The main acts for Friday and Saturday were good. We didn’t stay for the Sunday night as we could not face sleeping in the dirty room again and checked out early. We again told reception why we were checking out. We showed them pictures of the dirt in the room and a video of the dressing table that wobbled. Again there was shock and an apology and promised we would be contacted. There’s been no contact, no email, text, call. I did receive an email with my bill however. We had previously had a lovely stay at Thoresby Hall but after this experience we will never go to a Warners again.
Spent a lovely weekend away here, staff are very friendly especially Connor who was our waiter every evening at table 106, had such a relaxing time and the views were so beautiful, food was amazing and the entertainment was 💯 especially on the 50s/60s night the band was outstanding highly recommend will definitely be coming back
Arrived Heythorpe today, golly what a place. All spoiled by waiting for dinner, staff doing well, papering over the cracks. Where's the management. Bar plenty of staff, not enough staff in restaurant. Not just a place but a Palace, very grande. Had a "word" with management all excellent now. Still golly what a Palace.
Warner Leisure Hotels is a UK-based hospitality provider specializing in adult-only short breaks. The company operates 16 hotels across the United Kingdom, offering a range of accommodations designed exclusively for adults seeking a relaxing getaway. Guests can enjoy a variety of amenities, including inclusive dining options, live entertainment, and access to spa facilities. Targeting couples and individuals looking for a serene escape, Warner Leisure Hotels emphasizes hassle-free stays with packages that cover meals and activities. The company promotes its offerings through seasonal discounts and a selection of 2, 3, and 4-night breaks, allowing guests to tailor their experience according to personal preferences. With a focus on creating rejuvenating environments, Warner Leisure Hotels aims to provide memorable stays in both seaside and countryside settings.
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