Waterside Wines is an online retailer specializing in a diverse selection of wines sourced from both renowned vineyards and boutique wineries around the globe. The company offers a carefully curated collection that includes everything from classic varietals to unique, lesser-known options, catering to wine enthusiasts and casual drinkers alike. Customers can expect to find a range of products, including red, white, sparkling, and de-alcoholized wines, as well as a variety of Champagnes suitable for all occasions. The target market for Waterside Wines includes individuals looking to purchase exceptional wines for personal enjoyment, gifts, or special events. With its user-friendly website, customers can easily browse new arrivals and explore various categories to find the perfect bottle to suit their preferences and budgets. The company emphasizes customer service, providing assistance and advice to help customers make informed choices in their wine selections.
Waterside Wines consistently impresses customers with their excellent service and high-quality wine selection. Reviewers frequently highlight the prompt delivery and well-packaged orders, noting that the wines are great and the overall purchasing experience is pleasurable.
Many appreciate the personal touch in customer service, with staff being responsive and attentive to inquiries. However, some customers express frustration over the exorbitant carriage charges, which detracts from their overall satisfaction. A few reviews mention delivery issues, such as orders being sent to the wrong address, but these concerns are often mitigated by the company's quick response to resolve the problems. Overall, Waterside Wines maintains a strong reputation for quality and service, making it a favored choice among wine enthusiasts.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 105 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 4 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 5.0 | 8 |
| Dec 24 | 4.7 | 10 |
| Jan 25 | 5.0 | 4 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.2 | 5 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 4.8 | 4 |
| Jul 25 | — | 0 |
| Aug 25 | 4.8 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 105 most recent reviews.
“Usual excellent service, great comms keeping me informed about a minor delay in delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | −7% | 105 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 2.9 out of 5 (fair) | — | 1,000 |
Bottom line: Waterside Wines is #1 of 5 on overall rating in this group.
105 reviews of Waterside Wines. Filter by what matters to you.
Was really pleased this supplier had one of our family favourite white wines in stock for Christmas. Delivered by time specified and in perfect condition .Only downside was that I did not receive confirmation of order or delivery update and ended up having to call the company to check receipt and progress of order
I ordered a specific Prosecco that was not available and given an alternative which wasn’t as nice as the one I wanted
Excellent wine and fast delivery. Just perfect.
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Went to friend in Cardiff in October, we went for meal in La Piccola itialia in mommouth, chose mandi pinot grigio to go with meal and it was one of the best wines I've ever had gorgeous
Used Waterside Wines for the first time and have to say aswell as the excellent wine the customer service was also excellent. The initial bottles of red wine that I ordered were going to take a little longer than first thought. Got a call from Waterside Wines explaining and was offered an alternative or wait for my original order. I decided to go for the alternative although it was only a 5-6 day delay on my original choice. Due to the delay I was given an extra three bottles of the alternative for the inconvenience. Will definitely be using Waterside Wines from now on for my wines.
First time using Waterside, thought I'd give them a try as it supplied one(or two) if my favourites. Really impressed!! great comms from Andrew who rang me to confirm a delivery day along with an update on stock and recommendations for future purchases. Order promptly delivered in wine holder boxes, great prices and discounts on multiple bottles. Would highly recommend, will be using again in the not too distant future. Thanks Ian.
Great customer experience, from order to delivery
Love your Charlie Zin wine and appreciate the Fast efficient Service
Amazing customer service. Fabulous advice, Great selection and very reasonable pricing.
I bought a dozen bottles of Le Clivie Primitivo. On the day only six were available. The owner called me and explained that the remaining six would be available in four days. So I had to wait a little but it was all delivered as promised. Excellent service and excellent wine!!
What a gem of a find waterside wines is! I was looking for something special for a birthday gift. Andrew phoned me and guided me knowlegably towards my choice. He was so warm and personable, it was like sitting down chatting with an old friend - with a glass of wine obviously! He went above and beyond- even organising a personal delivery for that special birthday bottle. I can’t thank him enough. Exceptional.
Customer service was excellent, with a personal phone call with suggestions.
Tried to buy and the only option is to use PayPal, having used PayPal before and being let down, I was not too pleased. Contacted the company, they responded with emails and calls, there had been an issue with the website. All was back up and running very quickly and I could place my order. Issue resolved quickly once they were aware
Easy to order, arrived when they said it would .. well packaged ..
Waterside Wines is an online retailer specializing in a diverse selection of wines sourced from both renowned vineyards and boutique wineries around the globe. The company offers a carefully curated collection that includes everything from classic varietals to unique, lesser-known options, catering to wine enthusiasts and casual drinkers alike. Customers can expect to find a range of products, including red, white, sparkling, and de-alcoholized wines, as well as a variety of Champagnes suitable for all occasions. The target market for Waterside Wines includes individuals looking to purchase exceptional wines for personal enjoyment, gifts, or special events. With its user-friendly website, customers can easily browse new arrivals and explore various categories to find the perfect bottle to suit their preferences and budgets. The company emphasizes customer service, providing assistance and advice to help customers make informed choices in their wine selections.
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