Good experience
Nice selection. Delivered quickly, all arrived as ordered.

Waterside Wines is an online retailer specializing in a diverse selection of wines sourced from both renowned vineyards and boutique wineries around the globe. The company offers a carefully curated collection that includes everything from classic varietals to unique, lesser-known options, catering to wine enthusiasts and casual drinkers alike. Customers can expect to find a range of products, including red, white, sparkling, and de-alcoholized wines, as well as a variety of Champagnes suitable for all occasions. The target market for Waterside Wines includes individuals looking to purchase exceptional wines for personal enjoyment, gifts, or special events. With its user-friendly website, customers can easily browse new arrivals and explore various categories to find the perfect bottle to suit their preferences and budgets. The company emphasizes customer service, providing assistance and advice to help customers make informed choices in their wine selections.
Waterside Wines consistently impresses customers with their excellent service and high-quality wine selection. Reviewers frequently highlight the prompt delivery and well-packaged orders, noting that the wines are great and the overall purchasing experience is pleasurable.
Many appreciate the personal touch in customer service, with staff being responsive and attentive to inquiries. However, some customers express frustration over the exorbitant carriage charges, which detracts from their overall satisfaction. A few reviews mention delivery issues, such as orders being sent to the wrong address, but these concerns are often mitigated by the company's quick response to resolve the problems. Overall, Waterside Wines maintains a strong reputation for quality and service, making it a favored choice among wine enthusiasts.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 105 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 4 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 5.0 | 8 |
| Dec 24 | 4.7 | 10 |
| Jan 25 | 5.0 | 4 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.2 | 5 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 4.8 | 4 |
| Jul 25 | — | 0 |
| Aug 25 | 4.8 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 105 most recent reviews.
“Usual excellent service, great comms keeping me informed about a minor delay in delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | −7% | 105 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 2.9 out of 5 (fair) | — | 1,000 |
Bottom line: Waterside Wines is #1 of 5 on overall rating in this group.
105 reviews of Waterside Wines. Filter by what matters to you.
Excellent customer service. Very prompt delivery. Definitely recommend.
Good price and quick delivery.
Spot on service and super wine
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First time I used Waterside and I found it a good experience. My only issue was the website allowed me to buy more bottles of a wine I was very keen on, than they had in stock. To their credit I was contacted quickly (after three attempts - my fault not theirs) and informed and a compromise was reached and I ended up with some other rather nice wines. Will use again.
Wines are of fantastic quality and the delivery is 1st class
Very good service. They kept me informed as to the progress of my order at all times.
Great customer service, and really fast delivery.
Very helpful and prompt service, plus delicious wine! Thank you.
Andrew and his team are absolute stars. We had been searching for a particular wine that’s absolutely outstanding and Waterside are one of the very few to stock it. Andrew couldn’t do enough to help and we had 6 bottles the very next day. Incredible service, super friendly and knows his wine inside out, we also had some fantastic recommendations and will be back. Thanks Andrew.
Excellent good communications throughout , didn’t quite have enough of the Prosecco I wanted - so subbed 2 Bottles for a very nice alternative. Will definitely be ordering from Waterside Wines again 🙂
Great website loads of choice easy to use very fast delivery and well packaged products. Fully informed through out Highly recommend from a returning customer
Super Service, freundlich, kompetente Mitarbeiter. Gute Weinempfehlung.
Huge thank you to Andrew for the exceptional customer service and for helping to fulfill a last minute large order for a wedding client (based in Manchester!). I can’t fault the service and will definitely be using Waterside Wines again and recommending them to anyone who needs specialist wines. Thank you!
Great service from waterside wines, sent a couple of emails as had a query and got very quick response. Changed my collection to delivery with no hassle at all. Very good service oh and the wine was lovely. Will be using again.
Great service.
Waterside Wines is an online retailer specializing in a diverse selection of wines sourced from both renowned vineyards and boutique wineries around the globe. The company offers a carefully curated collection that includes everything from classic varietals to unique, lesser-known options, catering to wine enthusiasts and casual drinkers alike. Customers can expect to find a range of products, including red, white, sparkling, and de-alcoholized wines, as well as a variety of Champagnes suitable for all occasions. The target market for Waterside Wines includes individuals looking to purchase exceptional wines for personal enjoyment, gifts, or special events. With its user-friendly website, customers can easily browse new arrivals and explore various categories to find the perfect bottle to suit their preferences and budgets. The company emphasizes customer service, providing assistance and advice to help customers make informed choices in their wine selections.
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