Wave Internet is a specialist provider of rural broadband solutions, focusing on delivering high-speed internet access to homes and businesses in hard-to-reach areas across the UK. The company offers a range of services, including wireless and 4G internet options, aimed at overcoming the challenges posed by outdated infrastructure commonly found in rural locations. Targeting customers in rural communities, Wave Internet is committed to providing reliable internet connectivity without the need for traditional telephone line installations. By utilizing advanced technology to beam broadband signals, the company seeks to enhance internet access for users who may have previously faced limitations due to their geographical challenges. With a strong presence in areas such as Lancashire and Greater Manchester, Wave Internet aims to connect underserved regions with effective, future-proof solutions.
Wave Internet receives overwhelmingly positive feedback from customers, with many praising the quality of service and reliable internet connection. Reviewers highlight their satisfaction with the installation process and the helpfulness of the staff, noting that Wave provides a superior experience compared to larger providers.
Many customers appreciate the fast and efficient service, especially in rural areas where other options have failed. However, there are some critical voices expressing frustration over frequent outages and slow speeds, particularly in recent months. A few users report difficulties in reaching customer service during these issues. Despite these concerns, the majority of consumers enjoy a strong and dependable internet service. Overall, Wave Internet is viewed positively, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 35 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 2.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 35 most recent reviews.
“Been with WAVE for 4 years now, and like anything you have general teething problems but overall receive a good WiFi...”
“Had wave for a few years now, was ok at first but past couple of years nothing but problems, if it’s not cutting out...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 35 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.4 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.0 out of 5 (good) | +3% | 175 |
Bottom line: Wave Internet is #3 of 5 on overall rating in this group.
35 reviews of Wave Internet. Filter by what matters to you.
Great service Bespoke connection up and running within one week, from survey to installation Fast, reliable, future proof service (rather then only other option open to me - Zero future proof service of Fibre to Cabinet then 1960's copper wire to house via wooden pole with a phone line that you don't need but still have to pay for!!)
Survey was completed on Tuesday. Fully installed and operational on Saturday - amazing service. The installation was completed very professionally particularly in these trying times (due to Covid 19 restrictions) and our internet has now been transformed – we can use our Amazon Prime at last and my wife is over the moon as she can now facetime family and friends which is particularly pertinent at the moment. Also we no longer have to manage our time on the internet as the Plusnet signal could not manage more than one at a time! Communications spot on and no hanging on the phone waiting for someone to pick up. Pricing packages are very reasonable compared to Satellite competition. A big thankyou to the Wave Team for a wonderful experience.
Fantastic service from Wave internet. 8 weeks ago they told us they can provide fibre broadband to our rural residents where BT have failed for years. Yesterday they completed the installation for everyone in the area who wanted it. We’ve all got great speeds and unlimited data! Amazing given the present coronavirus difficulties. If you live in Greater Manchester or Lancashire, don’t let BT tell you you can have fibre broadband. You can, just contact Wave Internet.
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Fast and efficient installation, quality of service as promised, Internet strength fantastic. Very happy
Hi friendly and reasonably efficient system seems to work well. Highly recommend
Fantastic service. Survey performed the day after making contact and line installed 3 working days later!! Speed as promised.
As a business owner I am completely reliant on the internet for my work. Where I live is extremely remote and I’ve massively struggled in the past. I am always skeptics about broadband companies as they’re always seems to be hidden fees but I’ve been pleasantly surprised. I am not in any way “techy” so didn’t understand the difference between cables and fibre but the guys were really patient and answered my rather blonde questions haha. I rarely write reviews but felt it was my duty to share in case any other young business owners needed a little extra guidance when choosing wave!
Wave Internet suddenly became available to us & we couldn't be more impressed with their efficient service - staying late on a Friday to get the job done! We now have internet speed of 30mg, compared to the 1.2mg (max!) offering we had before from BT. We've also been able to cancel our monthly Sky subscription as previously, due to our location, it was the only way we could watch TV. Often we work from home, so internet is a high priority for us, it's a great relief that we can get on with our job. We highly recommend Wave Internet.
Best customer experience I have EVER had with a service provider. BT, Sky and many more could learn a lot from Wave Internet. Cannot fault them in any way and unreservedly recommend Wave Internet.
I have been with Wave since the beginning. My former BT internet and phone line was highly unreliable and any issues highlighted took weeks to address. Wave are the complete opposite, nothing is too much trouble and the internet reliability absolutely fantastic - big thanks to Wave!
Heard about Wave Internet over the weekend, contacted them Monday, Tuesday they did site survey to see if broadband signal could be beamed to my house, Wednesday equipment fitted up and running by Wednesday Night, unbelievable. Really nice helpful people, just can't say how wonderful they have been and I would recommend their service. I now have gone from 2mb/s to 30mb/s absolutely fantastic.
Wave Internet is a specialist provider of rural broadband solutions, focusing on delivering high-speed internet access to homes and businesses in hard-to-reach areas across the UK. The company offers a range of services, including wireless and 4G internet options, aimed at overcoming the challenges posed by outdated infrastructure commonly found in rural locations. Targeting customers in rural communities, Wave Internet is committed to providing reliable internet connectivity without the need for traditional telephone line installations. By utilizing advanced technology to beam broadband signals, the company seeks to enhance internet access for users who may have previously faced limitations due to their geographical challenges. With a strong presence in areas such as Lancashire and Greater Manchester, Wave Internet aims to connect underserved regions with effective, future-proof solutions.
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