Webbox Pet Food is a UK-based company specializing in high-quality pet food and supplies for dogs and cats. The company offers a diverse range of products including dry dog food, wet cat food, and various nutritious treats designed to cater to the dietary needs of pets. With a commitment to pet well-being, Webbox focuses on creating food that not only satisfies pet preferences but also promotes their overall health and vitality. Targeting pet owners who prioritize quality nutrition for their furry companions, Webbox provides options such as grain-free and high-protein formulas, as well as tailored treats for different life stages, including puppy and senior food. The company's user-friendly online platform allows customers to easily browse and purchase products, with free UK delivery available on orders over £40.
Webbox Pet Food receives a significant amount of negative feedback, with many consumers expressing frustration over poor customer service and product quality. Reviewers frequently report issues with delayed orders, lack of communication, and unresponsive support, leading to a sense of dissatisfaction.
Complaints about overcharging during checkout and changes to product recipes that pets refuse to eat are also prevalent. Despite these issues, some customers do praise the food itself, noting that their pets love it, which highlights a divide between product enjoyment and service experience. However, concerns about product quality, including reports of mouldy items and contamination, further tarnish the brand's reputation. Overall, the sentiment leans heavily negative, with many customers feeling let down by Webbox.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: CrowdTrust rates this company 3.0, Trustpilot 2.0. Trustpilot carries the most weight (97% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 76 | 97% |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 3.5 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.4 | 5 |
| Jan 25 | 1.0 | 3 |
| Feb 25 | 1.0 | 4 |
| Mar 25 | 1.5 | 2 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.3 | 3 |
| Jun 25 | 3.0 | 4 |
| Jul 25 | 1.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 78 most recent reviews.
“I contacted customer service who advised me they would look into this problem and get to the bottom of it”
“Lousy customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food & Beverages.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 78 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.9 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | −10% | 44 |
Bottom line: Webbox Pet Food is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.8).
72 reviews of Webbox Pet Food. Filter by what matters to you.
I had some lik-e-lix which were not filled with much product. I contacted customer service who advised me they would look into this problem and get to the bottom of it. Elizabeth from customer service replied quickly and was so helpful, even sending a replacement. Thank you!
I liked how you can buy the food without having to take out a subscription. Secondly I had a tentative sniff and didn't want to throw up. The food smelled like casserole rather than something that had died three weeks previously - which is what most cat food smells like. My cats loved it and it fills them up for longer.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 3.0 | 2 | 3% | — | ● Not enough data |
Experienced an issue with a “ blown “ sachet of lick-e-lix purchased. We contacted them merely as an FYI in case there was a bigger production issue. They ( Michael) responded immediately and asked for more information, which we were able to provide . Michael went above and beyond in his response actions, and took our feedback very seriously . In a world where very often the customer service focus can be lacking, we found the one we received , to be exceptional. Thank you to Webbox, and in particular , Michael 😁
My boy loves chub roll .have tried him on so many diet foods.they either make him pile the weight on .or give him the runs.so far since a month now .poo are normal not pooing every time we go out .and not uniting for more later .so yes I would recommend Webbox chub roll
I have read most of the very negative reviews but must honestly say that my cat loves this wet food. However, I might take heed and buy in small quantities since some clients seem to have problems with some items and then get stuck ....Will see how I get on...price is definetely better than other brands.
I was most sceptical when I bought this food for my rather sensitive old friend. He has a very weak stomach and has not been able to keep down the most expensive top brands for sensitive stomachs or popular supermarket products. He has been on this very affordable brand for some time now and has had no problems so far. It is true he preferred to eat some of the other brands but they made him sick. Clearly whilst he may have liked their taste they did not agree with him, not sure why.
My cat loves these I buy loads of these each week . She now doesn’t want her cat food just these and dreamies . She’s so spoilt . Also likes king prawns 🍤 but her favorite is lick-e-Lix without a doubt
I have a rescue adult dog age 3 yrs , with sensitive tummy. one of these days he ran out of his usual food, so i went to wilko to buy a small pack . reason I chose are : 1- recyclable packaging for any quantity. 2- on the pack says is sensitive tummy 3 - when i opened the pack at home , kibble is small size,for the breed he is . 2 days later i realize he really love this new food, So i went on their own site to order the large bag of 15 kg 4- quality vs price, is worth it, is like £ 2/per kg Conclusion : for awhile our Podenco ( whippet type dog) will have this. can be found in : Wilko , Home Bargain and B&M
Thankfully my cats love this stuff. It's great if you have to give them tablets of any description. Just crush the tablets, mix it with some Lick-E-Lix and it all disappears in seconds! I've never ordered it online, so can't review their service in that respect, but I'll definitely be buying it in-store regularly!
Bought cat sticks that although in date were obviously stinking and dried out despite been packaged in individual sticks. Never purchase these products ... trying to make a complaint on their website is also despicable
Switched kitten over to the webbox kitten food and he loves it. Always finishes his food off now and he has gained weight and his fur looks much healthier since switching from whiskas. He doesnt get upset stomachs anymore either. One had a bad pouch and webbox was so quick to respond and replace I can't fault them at all.
I have a very fussy and elderly abyssinian. She has "squishy" food once or twice a week as a treat - other-times biscuits to make her use her teeth. Bought this, a mixed box, in a local shop - can't recall which, and she loves it! Turns up her nose at more famous brands..loves Lidl's own! Strange cat. Can't comment about the ingredients, preservatives etc, but she's getting on, and a little of what you fancy... Five stars from the cat - who am I to argue??
My cat Bushka has been eating webbox cat sticks for years. Bushka loves them I been scrunchin the packet years b4 i ever saw the dreamies advert. She comes running, chicken is her favourite and nothing else will do. Succulent meaty sticks for my baby. 5 stars all the way too the best treats in town. Approved by my cat Bushka 🐈 😻
I can't believe how much savings I just saved on my chub.my dog is so fussy and I also treated my baby and his furry friends to festive bits too.you should have a look.i got told a discount code I saved 20 percent 10 pounds off so I was a happy customer. 15 chub for 7.60 you can't go wrong free delivery too has I got 40 pounds worth.you should have a look they have got some good bits in there.maybe they should think about adding more???.But I'm still happy what I got and I'm very grateful
Webbox Pet Food is a UK-based company specializing in high-quality pet food and supplies for dogs and cats. The company offers a diverse range of products including dry dog food, wet cat food, and various nutritious treats designed to cater to the dietary needs of pets. With a commitment to pet well-being, Webbox focuses on creating food that not only satisfies pet preferences but also promotes their overall health and vitality. Targeting pet owners who prioritize quality nutrition for their furry companions, Webbox provides options such as grain-free and high-protein formulas, as well as tailored treats for different life stages, including puppy and senior food. The company's user-friendly online platform allows customers to easily browse and purchase products, with free UK delivery available on orders over £40.
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