Webbox Pet Food is a UK-based company specializing in high-quality pet food and supplies for dogs and cats. The company offers a diverse range of products including dry dog food, wet cat food, and various nutritious treats designed to cater to the dietary needs of pets. With a commitment to pet well-being, Webbox focuses on creating food that not only satisfies pet preferences but also promotes their overall health and vitality. Targeting pet owners who prioritize quality nutrition for their furry companions, Webbox provides options such as grain-free and high-protein formulas, as well as tailored treats for different life stages, including puppy and senior food. The company's user-friendly online platform allows customers to easily browse and purchase products, with free UK delivery available on orders over £40.
Webbox Pet Food receives a significant amount of negative feedback, with many consumers expressing frustration over poor customer service and product quality. Reviewers frequently report issues with delayed orders, lack of communication, and unresponsive support, leading to a sense of dissatisfaction.
Complaints about overcharging during checkout and changes to product recipes that pets refuse to eat are also prevalent. Despite these issues, some customers do praise the food itself, noting that their pets love it, which highlights a divide between product enjoyment and service experience. However, concerns about product quality, including reports of mouldy items and contamination, further tarnish the brand's reputation. Overall, the sentiment leans heavily negative, with many customers feeling let down by Webbox.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: CrowdTrust rates this company 3.0, Trustpilot 2.0. Trustpilot carries the most weight (97% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 76 | 97% |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 3.5 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.4 | 5 |
| Jan 25 | 1.0 | 3 |
| Feb 25 | 1.0 | 4 |
| Mar 25 | 1.5 | 2 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.3 | 3 |
| Jun 25 | 3.0 | 4 |
| Jul 25 | 1.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 78 most recent reviews.
“I contacted customer service who advised me they would look into this problem and get to the bottom of it”
“Lousy customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food & Beverages.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 78 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.9 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | −10% | 44 |
Bottom line: Webbox Pet Food is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.8).
72 reviews of Webbox Pet Food. Filter by what matters to you.
Lousy customer service. Order sat for four days at Webbox warehouse before they transferred it to their courier DPD who are very good. I have spent £120 on 3 x 40 box delivery of duck and swan food for the ducklings nesting in my garden. Because of Webbox’s slow despatch their food has now run out. Won’t use them again
Absolutely appalling .The wonderful DPD also lost my parcel …contacted Webbox 3 times . Firstly told it would be delivered tomorrow …no it wasnt . Had to ring again, most patronising person to exist kept saying to me …i understand . I literally had to beg them to ring DPD to find out where it was . This person said they would and then email me…..they of course didnt . Had to ring again …same answer. They take the money and thats all they care about. I dont think any person that works there has animals or has a dam clue in what they are doing How are you supposed to feed animals when the food doesnt turn up ??? THEY DONT CARE . So, you contact them on their contact form …..15 days it says to reply ….15 DAYS TO RESPOND…BUT THEY DONT. I then emailed through their email on paypal…..that came back as recipients refused it . Diabolical company who …DONT CARE ONCE THEY HAVE YOUR MONEY 🤬 I STILL HAVE NOT GOT THE FOOD A WEEK LATER OR ANY APOLOGY OR MY MONEY BACK 🤬 So, i ended up ringing DPD myself today …they never even dispatched the parcel in the first place. So over a week and over 30 phone calls to WEBBOX and DPD. BUNCH OF LYING CROOKS. WEBBOX TOOK THE MONEY AND NEVER SENT ANY FOOD AT ALL …THEY LIED EVERY PHONE CALL I MADE AND SAID IT WILL BE HERE TOMORROW , TOLD ME THEY HAD SPOKEN TO DPD …THEY HADNT. AVOID THIS COMPANY WHERE THEY DONT CARE, LIE , AND HAVE NO IDEA WHAT THEY ARE DOING . I AM FURIOUS AS MY CATS NOW HAVE NO FOOD AS I ORDERED IN PLENTY OF TIME AND A WEEK LATER ….NOTHING. THEY DONT CARE NOT CARE IN ANY WAY WHATSOEVER. WORST PET FOOD COMPANY TO EVER EXIST . EVEN THEIR EMAIL IS FRAUDULENT AND DOESNT WORK. THEY GO UNDER A FEW DIFFERENT NAMES AS WELL . FRAUDULENT AND A BUNCH OF LIARS …TAKE YOUR MONEY AND ARE VILE TO DEAL WITH . JUST FOUND OUT THEY HAVE TOLD DPD TO TAKE THE IMAGINARY PARCEL BACK….THE ONE DPD SAID THEY DIDNT RECEIVE ‼️ YOU COULDNT MAKE THIS CRAP UP WEBBOX HAVE BLOCKED MY ACCOUNT AND I CANT ORDER EVER AGAIN. THATS WHAT YOU GET WHEN YOU COMPLAIN ABOUT THEIR INCOMPETENCE. THEY SHOULD NEVER BE SELLING ANY PET PRODUCTS AT ALL …THEY DONT CARE ABOUT ANIMALS …ALL THEY CARE ABOUT IS ££££££ WORST PET FOOD SUPPLIER TO EXIST . I now have proof from DPD that my parcel wasnt picked up until 16th July in the afternoon. Pets choice staff told me on the 14 th it would be delivered on the 15th . As it wasnt of course , i rang back and ask them to track it as it wouldnt track for me. Told they had now tracked it …it would definitely be delivered on the 16th July . HOW ??? They didnt even pick it up till that date from them and in the afternoon ‼️ Then when DPD had picked it up late afternoon …they were told to return it ….because i had lost my temper and complained about them constantly lying to me. Totally liars , incompetent and unreliable company . Can you explain to 8 hungry cats why their food hasnt turned up 4 consecutive days 🤬‼️ I have never dealt with such liars 🤬 Notice …they do not reply on here either to so many bad reviews . Need to avoid such a terrible company ‼️
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 3.0 | 2 | 3% | — | ● Not enough data |
I chose the cheaper delivery option and had y parcel delivered to the local post office. The sub total showed the cheaper price but then unbeknown to I was charged the home delivery price on checkout. I contacted customer services to refund the difference but no reply.
Why have you changed the Webbox cat stick recipe and increased the price by 40%? My cat and cats belonging to my friends won’t go near the new sticks.
Absolutely shocking service from the Webbox team, 14 days response times, no order confirmation or delivery updates and then incorrect deliveries of products that are damaged. Eventually when there is a response there is a basic apology sent, I am beyond appalled by the operation of this brand and level of care.
Having purchased Webbox Chomping Chews Beef 1.5Kg from Costco, on opening the tub, I discovered the Chews were mouldy and discoloured. Checking the "sell by" date, it showed 03-26, so I was happy that the Chews were not out of date. Conscious that there may be an issue with the Chews and the Batch, I contacted Pets Choice Limited the manufacturer of the Webbox Chews, reported the issue and was promised a "call back". Nothing was received, so again I called, with the same promise of a response. None was received. So I took pictures of the barcode, batch number, expiry date and the mouldy chews in the tub, and forwarded by email to Pets Choice, aware that this might lead to some response and the possibility of identifying the issue. After 4 days, I had no response, so I followed up with a further e-mail. Still no response. The issue of seeking a replacement is less important than getting assurance that this Batch has not been contaminated in some way with the potential of being given to dogs and the further potential of the mouldy chews making the animals sick. It is a great shame that I have had to resort to naming and shaming as I desperately wanted to resolve this with Pets Choice Limited, but I did try! RESPONSE Following my review submittal, Customer Services called me to say they had tried to contact me by telephone. They asked me to send again the pictures of the mouldy product chews, which I have done. They have promised to send a new tub 1.5kg of chews. Amazing how a Trustpilot Review grabs the attention you sought. Thank you.
Beware!!! We have several cats and used to buy a lot of Webbox Lick-E-Lix and Webbox tasty sticks for cats. Soon we noticed that most of their products turned out to be spoiled/ rotten and cannot be eaten by our cats. And Webbox cat treats are expensive so the poor quality is unacceptable. I tried to make a complaint to Webbox but they seemed to be intentionally made customers impossible to file complaint. Webbox doesn’t supply email or phone number for customer service. Their asked to you to contact via a form and fill in the serial number for each problematic product that you want to talk about, so that means for the hundreds of spoiled cat sticks and Lick-E-Lix we need to submit a form for each product so you need to send hundreds of forms for the same issue. Webbox seems like a company with really low credit and ethic standard. I would say avoid for your cost and buy other cat treat brand instead.
Very disappointed after years as a loyal customer. I’ve been a long-time customer of Webbox and have been regularly buying Lik-e-Lix for the past 4 years without any issues. However, I recently received a unit that smelled strongly of decay — clearly not fit for consumption. I reached out to Webbox via email to raise a formal complaint, expecting at least a basic level of customer care. Unfortunately, I was completely ignored. No acknowledgment, no response, nothing. Their website also doesn't work to make it difficult for us to contact them. They ask you to upload a photo but say the file is larger even though everything is ok to upload it on my end. It’s extremely disappointing to be treated this way after years of loyalty. I will be rethinking my future purchases and cannot recommend Webbox to others based on this experience.
Even one star is generous ! Stopped doing senior cat food , reduced box sizes to 8 sachets instead of 12 . PRICE THE SAME 🤬 Customer service is totally useless and rude . They dont care about anything only money . AVOID AT ALL COSTS
My dogs tummy is fine, i fed her chub roll yesterday and she threw up and fed her it today and soon as she ate it again vomitted. I fed her a patte instead and she was fine. I dont know whats in the mushy thing but its made my dog ill. I bought 2 chub rolls. Both are mushy and full of liquid and exploded everywhere... arnt the meant to be firm?
Webbox cat sticks were my cat's favourite treat but now they are so hard and dried up no matter what the flavour, she just kicks them around the floor and doesn't eat them, I have been buying these products for years and don't know what has happened to the Webbbox brand and I will have to give this brand a miss.
I recently found plastic inside one of the dog bones from the mega meaty serrano ham bones. This product is contaminated(Batch no 24/39114)
I used to be so happy with Webbox cat food, however the last few deliveries the packs of cat food have been dirty and covered in maggots/pupae. When the boxes are opened they stank vile. This has happened 3 times. Luckily, I’ve managed to get my money back every time (after a struggle with customer service). They assured me that this is an isolated issue and I’ve been unfortunate, but I do not believe that to be true as this has happened on multiple occasions.
I was going to try my cats on this food but after reading these reviews I don't think I will risk it now, thanks everyone for your honesty.
Still no reply from the company about their ow quality food. Avoid, avoid, avoid!
My cat used to love the Salmon Lick-e-lix, and I had a fair number of “blown “ tubes, which I received a replacement on the one occasion I complained. However, now my cat is violently sick if she it’s one. (She otherwise rarely vomits) and was quite ill for about 10 days on the last occasion. Throwing my stock away, as I wouldn’t want to donate them and make another cat ill.
Used to get 5 now you get 4 lick e lix and you pay more. Never ever using webbox products again. How dare they give us less for more money. It’s a joke and companies like this should be fined for ripping people off. Well you’ve lost my custom.
As a regular customer of Webbox I thought I would get in touch with them to ask when the item I needed was coming back into stock. Their 'Contact Us' page just times out, email is an autoresponse saying it can taking up to 14 days to get a response and messenger on Facebook is also an autoresponse saying someone will get back shortly. 5 days later I have not heard a thing. Shockingly poor customer service! Yet they are still managing to post on Facebook daily. Needless to say, they've lost a loyal customer. Avoid if you can and try a more customer orientated company.
Lately, I have the feeling that I am buying a water sausage instead of the old Chub roll. This is pathetic! Pathetic is to see how a company is cutting cost by adding loads of water in a product they couldn't cut anything else to keep the low quality it already had, at the same time they increase the price. I buy this rolls to feed the crows and magpies on winter. It is a tough moment for them and lately when I try to cut the sausage in slices, It is almost impossible and much more impossible to give it to them without end up with all my hands dirty full of the liquid product of this roll. It ends up like a not well-done omelette or a vomit lookalike . Totally destroyed in the bag. Really bad!!
Webbox Pet Food is a UK-based company specializing in high-quality pet food and supplies for dogs and cats. The company offers a diverse range of products including dry dog food, wet cat food, and various nutritious treats designed to cater to the dietary needs of pets. With a commitment to pet well-being, Webbox focuses on creating food that not only satisfies pet preferences but also promotes their overall health and vitality. Targeting pet owners who prioritize quality nutrition for their furry companions, Webbox provides options such as grain-free and high-protein formulas, as well as tailored treats for different life stages, including puppy and senior food. The company's user-friendly online platform allows customers to easily browse and purchase products, with free UK delivery available on orders over £40.
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