West Elm is a retail furniture and home decor company that specializes in modern and contemporary furnishings for residential spaces. The company offers a range of products including furniture, bedding, lighting, rugs, and decorative accessories through both physical stores and online channels. West Elm is known for its mid-century modern aesthetic and collaborations with independent designers and artists.
Westelm receives a generally positive reception from customers, with many praising the quality and design of their furniture and home accessories. Reviewers highlight the stylish pieces that can transform living spaces, noting that the craftsmanship is impressive and worth the investment.
The helpfulness of the staff and the variety of unique items available also contribute to a favorable shopping experience. However, some consumers express disappointment, particularly regarding the quality of certain products, such as rugs that do not meet expectations and feel cheap compared to their price. Additionally, long wait times for delivery can be frustrating, although many agree that the end result is often worth the wait. Overall, Westelm is viewed positively, though there are areas for improvement in product consistency and delivery efficiency.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 3.7 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | — | 1,000 |
12 reviews of Westelm. Filter by what matters to you.
Ordered an expensive area rug that looked amazing online but feels cheap in person. The colors were also slightly different than expected. Considering returning it but the return process seems complicated.
Quick answers to the questions people ask most.
Store hours vary by location, but most West Elm stores are typically open Monday through Saturday from 10 AM to 9 PM, and Sunday from 11 AM to 7 PM. You can find specific hours for your local store using the store locator on their website.
Yes, West Elm offers delivery services for furniture and home decor items. They also provide white glove delivery and assembly services for an additional fee, which includes unpacking, assembly, and placement in your desired room.
West Elm accepts returns within 30 days of purchase with original receipt and tags attached. Items must be in original condition, and some exclusions apply to custom orders, final sale items, and certain furniture pieces.
You can reach West Elm customer service by calling 1-888-922-4119, chatting online through their website, or visiting any store location. Customer service is available Monday through Friday from 7 AM to midnight ET, and weekends from 8 AM to midnight ET.
Yes, West Elm provides complimentary design consultations both in-store and virtually. Their design crew can help with room planning, product selection, and creating cohesive looks for your space.
West Elm accepts major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, West Elm credit cards, and gift cards. They also offer financing options through their credit card program.
Yes, you can track your order by logging into your West Elm account or using the order tracking feature on their website with your order number and email. You'll receive email updates throughout the shipping process.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
West Elm does not offer a formal price matching policy. However, they frequently run sales and promotions, and you can sign up for their email list to receive notifications about discounts and special offers.
West Elm offers a one-year warranty on furniture covering manufacturing defects and structural issues. The warranty does not cover normal wear and tear, damage from misuse, or fabric/leather wear on upholstered items.
Yes, West Elm offers custom and made-to-order options for many furniture pieces and home decor items. Custom orders typically take 12-16 weeks for delivery and are final sale with no returns or exchanges.
West Elm is a retail furniture and home decor company that specializes in modern and contemporary furnishings for residential spaces. The company offers a range of products including furniture, bedding, lighting, rugs, and decorative accessories through both physical stores and online channels. West Elm is known for its mid-century modern aesthetic and collaborations with independent designers and artists.
