Wine Spies is an online retailer specializing in exceptional wines, offering unique deals through a daily sales model. The company's platform features a curated selection of limited-quantity wines sourced from various regions, including Napa, Sonoma, Bordeaux, and Burgundy. Customers can discover a range of varietals, such as Pinot Noir, Cabernet Sauvignon, Syrah, and Chardonnay, often at discounted prices during special events like the annual Bin Ends sale. Targeting wine enthusiasts and consumers seeking high-quality selections at competitive prices, Wine Spies provides an engaging shopping experience. The company emphasizes the importance of timely purchases, as many of their featured wines are available in limited quantities. By promoting exclusive deals and a diverse product range, Wine Spies caters to both casual wine drinkers and connoisseurs looking for remarkable finds at accessible prices.
Wine Spies consistently impresses customers with their outstanding selection of wines and exceptional customer service. Reviewers frequently highlight the helpfulness and responsiveness of agents like Shiraz and Blanc, who are praised for their quick replies and effective problem-solving skills.
Many consumers appreciate the impressive range of wines available, often noting the great prices and quality that meet or exceed expectations. However, a few reviews mention issues with orders, including concerns about shipment delays or corked wines, though these problems are typically resolved swiftly by the attentive staff. Overall, Wine Spies earns high marks for both product quality and service, making it a favored choice among wine enthusiasts. The sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 10 |
| Oct 24 | 4.8 | 26 |
| Nov 24 | 5.0 | 30 |
| Dec 24 | 4.9 | 73 |
| Jan 25 | 4.9 | 53 |
| Feb 25 | 5.0 | 17 |
| Mar 25 | 5.0 | 29 |
| Apr 25 | 5.0 | 46 |
| May 25 | 5.0 | 28 |
| Jun 25 | 5.0 | 26 |
| Jul 25 | 5.0 | 25 |
| Aug 25 | 4.9 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Wine Spies has the best customer service around”
“I was a longterm subscriber to Wine Spy but have stopped ordering from them because of terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | +2% | 1,000 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Wine Spies is #1 of 5 on overall rating in this group.
500 reviews of Wine Spies. Filter by what matters to you.
Have not gotten any update on my order . It is comming up on a month , No phone # to call ? . I check on the status nad says prepairing to ship ? I submitted a ticket but says my email or order # are worng .. Not happy with the service at this point .
The best of the best sites as it tailors to your needs. Love the concept of the vault and the response from any agent
Agent Shiraz, thank you! I messed up the delivery address on a shipment that had already been sent out for delivery. No one was going to be at that wrong address to sign for the wine delivery for another several months. Agent Shiraz jumped to action, contacted the shipping partner and convinced them to disassemble the pallet my package was on at the next shipping hub, and reroute it to the updated address. Order saved!
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My first order with Wine Spies was fraught with problems: original wine was canceled by the winery and our order was switched to a new wine. That wine was delivered to our house while we were out of town instead of the UPS Store we instructed them to deliver. The wine sat outside because the GSO driver signed my name indicating I received it. A second shipment was sent to the UPS Store and Wine Spies recalled the first shipment without notifying us and we had UPS at our doorstep picking up wine without our knowledge. Such a disaster should not earn 5 stars but in the end Wine Spies went out of their way to make sure I was taken care of. Without me asking, they refunded my money, issued credits to my account and added some wine to my locker. That is going above and beyond the call of duty and they recaptured (wine spy lingo) a lost customer and perhaps now have a customer for life. Way to save the day, Agent Crush. Wine Spies went from 1 star to 5 stars.
I've been a very satisfied customer of Wine Spies for several years. Agent Shiraz has been spot on helpful for me. And the one or two times I had an issue to resolve with WS they have been resolved quickly and seamlessly. Thanks for the service and great wines. John P. Napa, California
Agent Blanc was so responsive to a request to hold a shipment that was packed and ready to go. I also love the wine selections and being able to store my purchases and wait for a full case before shipping.
Shiraz took care of everything for me. Great wine name too!
I had a few hiccups with ordering but agent Blanc went out of his way to help resolve the issues.
Have NO idea how to order wine on your site. I order wine from 4 different wineries and do not have problems with any orders, I currently have an order supposedly in a que but have not received confirmation etc. Please contact me at Willam Weber 239-273-0965
Timely and courteous response from Agent Blanc. Most appreciated.
Been working closely with agent Shiraz to ensure a timely delivery of my wine locker. Very responsive, even on a Holiday very much appreciate the deals and the first class customer service (Truly a 00 Level operation)
Have been a Wine Spies member for several years and have bought 10s of cases of wine. Have found the wines are a fantastic deal. I’m also in the wine industry and appreciate what WS does. Had a corked bottle tonight and after reporting it I had a credit on my account within an hour. Huge fan!! Keep up the great work!!
This company has great wine deals with the ability to store enough “small orders” to build a case for best shipping. They stand behind their offerings 100%! Special shoutout to Special Agent Shiraz for amazingly quick and helpful customer service regarding a rare shipment that wasn’t right.
Absolute love this retailer. Have scored some wines with incredible age, and others from both near and far regions, and always at an incredible price. I love that they will “locker” my wi rs u tol I reach a case, which then ships for FREE 🤗 Their Custoner Service is top notch as well.
Great customer service from Agent Shiraz!
Love it! I was doubtful at first but now I buy wine all the time. Prices are great, good variety the ability to store until locker is full is amazing. Today I had my first issue (after many, many bottles of wine purchased and drank) and agent Shiraz was super quick to respond and resolve! Great customer service!
Agent Shiraz could not have had a quicker response to my needs. Not only are the offers and options outstanding but the customer service is top-notch as well. Best of both worlds here. Just because the wine is discounted, the level of service is not.
Wine Spies is an online retailer specializing in exceptional wines, offering unique deals through a daily sales model. The company's platform features a curated selection of limited-quantity wines sourced from various regions, including Napa, Sonoma, Bordeaux, and Burgundy. Customers can discover a range of varietals, such as Pinot Noir, Cabernet Sauvignon, Syrah, and Chardonnay, often at discounted prices during special events like the annual Bin Ends sale. Targeting wine enthusiasts and consumers seeking high-quality selections at competitive prices, Wine Spies provides an engaging shopping experience. The company emphasizes the importance of timely purchases, as many of their featured wines are available in limited quantities. By promoting exclusive deals and a diverse product range, Wine Spies caters to both casual wine drinkers and connoisseurs looking for remarkable finds at accessible prices.
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