Wine Spies is an online retailer specializing in exceptional wines, offering unique deals through a daily sales model. The company's platform features a curated selection of limited-quantity wines sourced from various regions, including Napa, Sonoma, Bordeaux, and Burgundy. Customers can discover a range of varietals, such as Pinot Noir, Cabernet Sauvignon, Syrah, and Chardonnay, often at discounted prices during special events like the annual Bin Ends sale. Targeting wine enthusiasts and consumers seeking high-quality selections at competitive prices, Wine Spies provides an engaging shopping experience. The company emphasizes the importance of timely purchases, as many of their featured wines are available in limited quantities. By promoting exclusive deals and a diverse product range, Wine Spies caters to both casual wine drinkers and connoisseurs looking for remarkable finds at accessible prices.
Wine Spies consistently impresses customers with their outstanding selection of wines and exceptional customer service. Reviewers frequently highlight the helpfulness and responsiveness of agents like Shiraz and Blanc, who are praised for their quick replies and effective problem-solving skills.
Many consumers appreciate the impressive range of wines available, often noting the great prices and quality that meet or exceed expectations. However, a few reviews mention issues with orders, including concerns about shipment delays or corked wines, though these problems are typically resolved swiftly by the attentive staff. Overall, Wine Spies earns high marks for both product quality and service, making it a favored choice among wine enthusiasts. The sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 10 |
| Oct 24 | 4.8 | 26 |
| Nov 24 | 5.0 | 30 |
| Dec 24 | 4.9 | 73 |
| Jan 25 | 4.9 | 53 |
| Feb 25 | 5.0 | 17 |
| Mar 25 | 5.0 | 29 |
| Apr 25 | 5.0 | 46 |
| May 25 | 5.0 | 28 |
| Jun 25 | 5.0 | 26 |
| Jul 25 | 5.0 | 25 |
| Aug 25 | 4.9 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Wine Spies has the best customer service around”
“I was a longterm subscriber to Wine Spy but have stopped ordering from them because of terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | +2% | 1,000 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Wine Spies is #1 of 5 on overall rating in this group.
500 reviews of Wine Spies. Filter by what matters to you.
Great wine deals and the customer service from Agent Shiraz was amazing. We had bought a couple of older vintages that had an issue, and Agent Shiraz was very quick in responding and finding a solution. I've always been skeptical in buying wines online, but Wine Spies exceeded my expectations!
Wine Spies offers quality wine at a very good value. And while I experienced a minor delivery issue recently, Agent Shiraz on the customer service team resolved the issue quickly and effectively, turning a possible negative experience into a positive outcome. I highly recommend this company.
I’ve been a Wine Spies customer for a bit now, and continued to be impressed by their customer service. In my last shipment, I unfortunately had a corked bottle and Agent Blanc was quick to respond and take care of it. Given such a vast customer group, they seem to have found a way to keep support responsive and personal, which is much appreciated. Thank you!
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Ever want to try a fantastic wine but it didn’t fit in the budget? Ever want to get out of “your comfort zone”? Ever want to surprise your date with a special wine to Go with a fabulous home cooked dinner? WINE SPIES! The answer to all of the above. AND if it is a success with a bit of luck there will be a couple more bottles in the Store. Thank you Wine Spies for increasing my love of wine.
Reliable, fast, great deals! Customer support was excellent and very timely. Agent Shiraz was very quick and happy to resolve my issue. He was very friendly and accommodating. Great company! Buy with confidence!
I am fairly new to Wine Spirs and I had a problem with a delivery charge, it was supposed to be free and they were trying to charge me $32.25 . My Agent was Shiraz and within a half hour he had gotten the charge taken off and my wine shipped. Shiraz did a great job!
Best customer service in the industry! Agent Shiraz was lightening quick to respond to my urgent request, solved my problem with a smile, and waived any extra fees to solve a problem that was entirely my fault. Between the amazing deals, careful shipping, and friendly customer service… Wine Spies is the only spot for online wine sales!!!
Their support team are always very helpful and fast in solving my issues. Kudos to Agent Shiraz and Malbec!
Great company! They bring wines to market at incredible values ... but even better they fully stand behind every bottle they sell. Whether the bottle is flawed or you just don't like, WineSpies will provide a full credit. They truly care about their customers. I have been doing business with them for over 10 years and I highly recommend them!
Have been a consistent contented customer of Wine Spies for several years. They provide an interesting and varied selection of wines at very reasonable prices, across all price points. However, where i think they truly shine is their customer service. They are quick to address & resolve any issues wether ith is on their responsibility or mine !! I know I probably own more wine then I could drink in my lifetime but, i will continue to be a loyal customer of Wine Spies.
I have been using Wine Spies for several years, and I am blown away by the quality, selection and price point of the wines they offer every day. But even more impressive than that is their customer service. Very responsive and accommodating and working hard to make sure that I am satisfied. During the very hot spell across much of the US in the early fall, they proactively reached out to suggest delaying my shipment, which I very much appreciated. And as the weather cooled down, Agent Shiraz was very helpful in getting my shipment out the door so it arrived before we left town on a brief trip. Bottom line: Great wines, good value, wonderful people.
Wine Spies had a glitch in some system which caused a problem with one of my orders. No one likes a problem, but the key takeaway is that a real Agent Shiraz responded, addressed the problem, and implemented a solution to make it 100% right. The personal touch, and attention to “getting it right”, makes all the difference in the world, and keeps me an Operative. Thank you Wine Spies!
Great prices on 4+ * wines
I had two cases coming to me, one locker case and one mystery case (to help me with my blind tastings for WSET Level III). I received the mystery case in a speedy manner. However, the locker case did not show up. I inquired about said locker case, and Agent Blanc dropped everything to research it. I had an answer within a few hours! WTG, Agent Blanc! Thank you for your time, efforts, and support and communication throughout the whole process. I received my locker case yesterday and everything looks great. Now which one to open first?! 🤔🧐🍾🥂🍷 cheers!
Agent Shiraz very prompt and helpful in resolving my issue….graciously pointing out I had mistaken contents of one locker received for what remained in a second locker!
Wine Spies is an online retailer specializing in exceptional wines, offering unique deals through a daily sales model. The company's platform features a curated selection of limited-quantity wines sourced from various regions, including Napa, Sonoma, Bordeaux, and Burgundy. Customers can discover a range of varietals, such as Pinot Noir, Cabernet Sauvignon, Syrah, and Chardonnay, often at discounted prices during special events like the annual Bin Ends sale. Targeting wine enthusiasts and consumers seeking high-quality selections at competitive prices, Wine Spies provides an engaging shopping experience. The company emphasizes the importance of timely purchases, as many of their featured wines are available in limited quantities. By promoting exclusive deals and a diverse product range, Wine Spies caters to both casual wine drinkers and connoisseurs looking for remarkable finds at accessible prices.
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