Long lines
Long lines, no help from manager, left my cart. I am thru wasting my time at this store.

Winn-Dixie Stores is a supermarket chain that offers a wide range of grocery and liquor products to consumers. The company operates numerous locations, providing customers with access to fresh groceries, seasonal items, and household essentials. Winn-Dixie emphasizes convenience by allowing customers to shop online with options for delivery and pickup, making it easier for them to save time while grocery shopping. The company also features weekly deals, digital coupons, and a rewards program that allows shoppers to earn points on their purchases. Targeting families and individuals looking for value and quality in their grocery shopping, Winn-Dixie aims to meet the diverse needs of its customer base by providing accessible and affordable solutions for everyday necessities.
Winn-Dixie Stores faces significant criticism from customers, with many expressing frustration over long lines and poor staff attitude. Reviewers frequently mention the store's shelves being poorly stocked, cluttered aisles, and expired products, leading to a disappointing shopping experience.
While a few customers appreciate the service from specific staff members, like Martha, the overall sentiment leans heavily negative. Many shoppers report issues with the app, stating it complicates the shopping process and often fails to work properly. Additionally, complaints about high prices compared to competitors like Publix further diminish customer satisfaction. Despite some isolated positive experiences, the overwhelming feedback indicates that Winn-Dixie struggles to meet customer expectations. Overall, the sentiment is predominantly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 38 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 2.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 2.3 | 3 |
| Feb 25 | 2.0 | 1 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 38 most recent reviews.
“The service is excellent, I love it very much”
“She needed a manager and none were in sight so I waited while she checked another customer and she took me to the des...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 2.0 out of 5 (poor) | — | 38 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Winn-Dixie Stores is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.9).
38 reviews of Winn-Dixie Stores. Filter by what matters to you.
Long lines, no help from manager, left my cart. I am thru wasting my time at this store.
I stopped by WD on my way home to pick up a few things including a quick dinner. I got a few wings and tater tots from the deli area. When I got to the checkout the checker realized I had been charged $16.99 for very little food and explained that the container had a code on the bottom that assumes the container is packed full. She needed a manager and none were in sight so I waited while she checked another customer and she took me to the desk to get this corrected. The "customer service" person said she was too busy and walked off. I got tired of waiting and left. This store has been torn down and rebuilt over the years, but it remains dreary. They have been slowly eliminating national name brands and filling in with SG generics. It has the look and feel of a failing business. The only high point is some (but not all) of their meat. This is my last trip to this store though it is closer to my house than Publix. This place is failing and needs to close.
Winn-Dixie just isn’t what it used to be. The store is always poorly stocked, and half the time things are expired or almost out of date. The aisles are cluttered, and it feels like no one ever works the registers. I always end up waiting forever to check out.
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Shelves half empty, produce look old, and prices ain't even worth it no more. Cashiers rude like you bothering them, and the lines slow as hell. Store always a mess too. Used to be decent, now it’s just trash. Done shopping here.
Worst place 2 shop & buy liquors. They are more expensive than Publix. I have shopped there since I was a child, but now no more. They r ride & accused me of racism, which if anyone knows me I'm a Muslim & racially difersed. I speak 4 languages. I consider myself a mutt. My hubby speaks 7 languages. Winn Dixie has no values what so ever. It's my hubby birthday & I simply went inc2 buy liquor. Keep in mind I spend all my money there 4 liquor there so do my friends, patients m, family members. I know alot of people in port Charlotte. I also teach drivers education 2 scared kids that don't want to drive. I was called a racist rude woman and was escorted out the door. I will never shop their again the nursing home I work for makes me buy the liquor there as well. Please don't shop there I'm notifying everyone in Florida not to do so. I'm letting the Governor know what they did to me. My son as I mentioned works for our Governor. DeSantis will know about this as well. Karma is a -itch it will bite u on your bottom WD I'm also calling thr BBB on them on Monday when I go 2 my cancer patient in the am & pm patients. Will notify all my hospitals and associates, as well. You will lose your business 1 way or the other. PHP
This review is for store #0349 Today, I went to buy some groceries and play the lotto in Winn-Dixie at 5600 West Sample Road, Margate, FL. When I got to the lotto machine, I placed my $5.00 in the machine and started picking my lotto, but the machine was not responding. I tried again, and the machine was not responding and locked up. I asked a lady who works there to please help me. When she saw the machine screen frozen, she immediately stated you broke the machine. I was like, what are you talking about? How can I break the machine?? She kept on saying you broke it, she reset the machine, and I was waiting there. After about 15 minutes, I said, "Can I get my $5.00 back, please? She replied with a firm tone, "No, I need to get it out of the machine. I can not just give you the $5.00. I was agitated and thought about where is customer service. She had training for outstanding customer service, but it failed her today, and I lost $5.00. This has been lost for some time now. Customer service is out the window. I kept waiting and told her I needed to leave for work since you would not return my money. So Winn-Dixie, you made an extra $5.00 due to poor customer service. Thank you. Maybe Channel 7 would be like this story about no customer service anywhere.
All I can say it YUCK! Besides the store being filthy, we bought a $30 chuck roast with a weird chunk of white hard stuff that was stringy in side. It was not fat or bone. I have never seen anything like that in all my years of cooking. I will never buy anything there again. This store is in North Fort Myers, FL on Bay shore Road.
Hi, the experience was okay up until one of your workers. Thats always in a pink jacket behind the customer service counter didn't have such a nasty ass attitude . Like her face ain't already ate tf up. Instead of her helping her co-worker refund some groceries. She ignores her ,and goes to next register complaining about it instead of actually doing her job the hell. She let me in my friends know that day she don't like her job. But your the one applied,nobody else did or forced you to smh.!!!
The store in Cocoa Beach Canaveral Plaza is the worst in the area. At one time, after the reopening after a hurricane, the store had great potential. The staff was great, always helpful and willing to provide wonderful customer service. In the last year or so, no seems to care. Products are moved to new locations every other month it seems. When you ask an employee where the item is located, no one knows or they do not carry it any longer. There is a woman at the self check out who has a terminate scowl on her face and has to be one of the rudest people. I hate to point out but blond hair. For instance, I was standing near the self check out looking at my grogery list before actually getting in line. In front of other customers, she yelled across from the other side of the aisle and said what are you doing? I said I am about to check out but looking at my list. She replied you cannot stand there and block everyone. There were no other customers there. Another time I forgot my wallet in the car after self-checking out asked her if she could put a hold on this while I ran to the car to get my wallet I moved the now full cart to the side and she acted like I was going to run out of the store stealing the entire cart when I had already asked her if I could leave the cart right there. Rude. The customer service "counter" is anything but. Again an older man is working who knows nothing about customer service. When asked for a specific item, he said what color is that? I replied if you are working at customer service you should be aware of products by name. Ended up walking out without purchasing the items I intended to buy. Aldi is purchasing Winn Dixie but unfortunately, this store will remain Winn Dixie and most likely under the horrible management that exists there today. Someone should take note and make some changes. I hate to complain about people who are simply trying to make a living, however, it would appear that moving people to other positions where customer contact is minimal would be a better situation for everyone.
Well I decided to order from Winn Dixie on line and prepared an order taking a good amount of time. Delivery was set to arrive between 2 pm and 3 pm. Other than a lack of clarity on sales items everything seemed to go smooth, confirmation received, my bank showed a pending payment. At about 2:10 I received an email my order was on the way. 3 pm came and went and just prior to 4 pm I called customer service. They were to call back and I did receive a hang up, followed by an email that I was no available. They said my order showed delivered but the department said there was a problem so I would be fully refunded but had to call back the following day due to posting. No order and more for me to do after wasting a considerable amount of time. While a received apologies I was given no offer to resend the order. One would think that would have been the right thing to do but no offer to resend and we were out what we needed for dinner that evening. This was a very bad experience with little to know help to resolve the matter. I suggest that people think twice before ordering from Winn Dixie. I know my order will be placed elsewhere tomorrow. My rating from 1 to 10 is below 1. So now a call back for my credit and have to Waite 10 days or more for the refund. Their process and my loss. They don’t have a clue about customer service and highly recommend you avoid Winn Dixie.they are not worth the Trouble. Personally I am boycotting the and recommend everyone does. Incompetence at the highest levels
A visit here will make you wonder if the workers have ever been educated about their job roles. Hot case servers seemed more interested in socializing with friends than serving customers. So after waiting for about 10 minutes, I just left without getting what i needed. They kept talking to their friends. The workers here could use a crash course in understanding their job. Sunday 1.50 - 2.00 pm. Location 680 N Federal Hwy, Fort Lauderdale, FL 33304
I decided to try their online ordering app and compare it to Wal-Mart's. What a catastrophe! The list of available items is not even close to what's available in the store. Even after I placed the order and selected a time to pick the items up I got a message stating the order was available to pickup NOW - 2 hours before the time I had selected!!! Since there were several cold items and I was available - I drove over to pick up my order. When the shopper came out I asked if anything was shorted and she said no, everything was complete. When I got home I found 5 items missing and no receipt to prove I was not charges for them. I tried call the local store and was given an 844 but they reversed the last 2 numbers so I got some sweepstakes scam company - NOT Winn Dixie. Today I called and got the correct number that eventually ended up in India. The person could not be understood at ALL. I was finally (after 20 minutes) able to relay the issue with my order and was told the refund would take 7 to 10 business days to show up on my credit card...... I will NEVER use their online ordering app again!
I went to the store in the morning and filled up my cart at 7:50am I went to check out. I was told I would have to use self-service as no other registers were open until 8:00am. The deli would open at 9:00 am so nothing from there either. At 75 years old I do not use self checkout for more than a few items. Store location Nova Road, Port Orange FL
The company forces you to use the phone app and not a card. No problems there, right? When you accrue points, the Customer Service Reps can go into your account to find out how many points you have, write down your phone number, go to the nearest grocery store, and use your phone number to buy their groceries with your points. This happened to me twice so Winn DIxie refuses to give me back the points I earned. If they would make it so you cannot use your phone number to check out then everything would be good. They refuse to make this change because they'd have to reinvent the app. So they care more about their vulnerable app than their customers. Because of Winn Dixie's app and being complicit in theft by their CSRs, I shop at their competitors now.
This is about the pharmacy, I have been going to this pharmacy for years and have walked away disappointed 98% of the time, when you call for a refill on the phone it gives you a time your prescription is supposed to be ready, well in the few in yrs that I have been doing this I can remember one time when my prescription was ready on time only one!!!! I’m tired of this I’m going to find a new pharmacy. Over all poor costumer service as well! Don’t fill here
Today is like many other time I have shopped at Winn Dixie . You get a flyer about something on sale and when you get there there is none. Here are some of the reasons I have gotten, the truck did not show up, another reason not on sale until next week, when fact I showed them the flyer, and it was on sale. Today they showed king crab legs and they have none I was told they had none it might come on Friday. This happens all the time, if your going to put something on sale you need to have the item to sale on the day it goes on sale. It is a pain when you take time out of your day to get there early to get an item that is on sale and they have none very very customer service.
I'm putting this review in for a friend who happens to be a senior citizen and is given "GRIEF", every time he goes to the Winn Dixie located at 14600 Palm Beach Blvd Fort Myers, FL by the cashier named JULIA!!! I was with him while he went inside. Today he went in for orange juice and a can of canned pumpkin. He often uses his medicare healthy benefits card to pay for his items. Today, she told him that it doesn't work and that he needs a PIN to use the card, which is NOT true! She ended up calling the store manager, who touched ONE BUTTON, and she said, OH! Of course the transaction went through. But when he said he wanted to attach the sale to his account, JULIA said, IT'S TOO LATE! So, he missed out on the discount for his orange juice, because the discount expires tomorrow!!! All because this JULIA who is constantly RUDE to him, doesn't know how to do her job! Maybe JULIA should put some time into LEARNING HER JOB, instead of giving "GRIEF" to customers!
They used to call themselves "The Beef People" That's laughable. Now they sell the lowest quality meat in any major chain anywhere. The idea of trying to deceive people by stating in their ads that most their beef is "Govt. inspected"...like that is some sort of bonus.. All beef in this country is inspected if it's sold at a major grocery store. The fact that theirs doesn't even make the lowest grade of "choice" should tell you something. Why try and deceive people? Their ground beef has enough added water to fill a glass, their hams are miserable and full of water, I just bought one and it is nothing but fat, tendons, bone and WATER!! An insane amount. Their chicken is 1/4 skin and 1/4 fat 1/4 bone. I have family that worked for this company for over 25 years then retired. I have stories that make your toes curl. But I digress... Every store brand product that I have ever tried is a fail. Their produce spoils quicker than Aldi's and time after time they try and pass off half rotting onions and potatoes and cucumbers etc. I only go out of desperation when I am in need of a few things. They are just a block away. But I am done with them. I will drive the miles to PUBLIX and spend more for at least far better quality and a strong money back satisfaction guarantee. If Winn Dixie thinks throwing money at remodeling their stores, which they desperately needed, will make up for their high prices and the low quality on almost everything they sell, not too mention the highest egg prices of all the stores chains, they are mistaken. They will fool a few but not me, not anymore. I AM DONE! If you are from out of state and new to Winn Dixie chains, try to avoid them. They have gone so far downhill in quality it is a crime.
Winn-Dixie Stores is a supermarket chain that offers a wide range of grocery and liquor products to consumers. The company operates numerous locations, providing customers with access to fresh groceries, seasonal items, and household essentials. Winn-Dixie emphasizes convenience by allowing customers to shop online with options for delivery and pickup, making it easier for them to save time while grocery shopping. The company also features weekly deals, digital coupons, and a rewards program that allows shoppers to earn points on their purchases. Targeting families and individuals looking for value and quality in their grocery shopping, Winn-Dixie aims to meet the diverse needs of its customer base by providing accessible and affordable solutions for everyday necessities.
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