Winn-Dixie Stores is a supermarket chain that offers a wide range of grocery and liquor products to consumers. The company operates numerous locations, providing customers with access to fresh groceries, seasonal items, and household essentials. Winn-Dixie emphasizes convenience by allowing customers to shop online with options for delivery and pickup, making it easier for them to save time while grocery shopping. The company also features weekly deals, digital coupons, and a rewards program that allows shoppers to earn points on their purchases. Targeting families and individuals looking for value and quality in their grocery shopping, Winn-Dixie aims to meet the diverse needs of its customer base by providing accessible and affordable solutions for everyday necessities.
Winn-Dixie Stores faces significant criticism from customers, with many expressing frustration over long lines and poor staff attitude. Reviewers frequently mention the store's shelves being poorly stocked, cluttered aisles, and expired products, leading to a disappointing shopping experience.
While a few customers appreciate the service from specific staff members, like Martha, the overall sentiment leans heavily negative. Many shoppers report issues with the app, stating it complicates the shopping process and often fails to work properly. Additionally, complaints about high prices compared to competitors like Publix further diminish customer satisfaction. Despite some isolated positive experiences, the overwhelming feedback indicates that Winn-Dixie struggles to meet customer expectations. Overall, the sentiment is predominantly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 38 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 2.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 2.3 | 3 |
| Feb 25 | 2.0 | 1 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 38 most recent reviews.
“The service is excellent, I love it very much”
“She needed a manager and none were in sight so I waited while she checked another customer and she took me to the des...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 2.0 out of 5 (poor) | — | 38 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Winn-Dixie Stores is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.9).
38 reviews of Winn-Dixie Stores. Filter by what matters to you.
It’s really online the app is good sometimes but recently it has been a headache can’t use your points then you Refresh your app you lose everything please update it for everyone can at least use the app everyone doesn’t like going to shop in store my kids do I don’t lines be out of control not enough workers
I purchased cryovac beef tenderloin from Winn Dixie. The beef looked great. When I started to defrost it, the house started smelling really bad. It was not even half defrosted when I realized that it was the rancid meat. It looked great and Winn Dixie did provide a full refund but I was wondering what kind of quality control they do on cryovac beef. I will not be purchasing anything that is packaged this way in the future.
This comment is for the CEO Anthony Huker. Your Winn-Dixie application for discounts and so on is terrible. I've been shopping with Winn-Dixie for many years and the card system works so much better. We as customers would rather have the card back because the application that's on your phone first off is hard to download and can't even work in the store I'm not the only one that complains about it. We need to do better thank you
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7915 S Dixie Hwy, West Palm Beach, FL 33405, Phone +1 561 585 5720 Local W/D has been struggling for years, located in a half empty shopping center. One employee did greet us while shopping. This location has been purchased by Aldi, but will continue under the management (?) of Winn/Dixie South East Grocers. Noticeably, product locations have been shifted around the store in early 2024. Three or four other shoppers agreed that they were having difficulty finding what they were shopping for. Employees at front of store are overburdened at checkout. No smiles, it is a grim & sad store. Another shopper helped us locate an item we tried to find. Plan to spend double the time, because you will need to cover every aisle and still may not find what you need.
Giving the Winn Dixie in Valdosta, GA two stars is actually an improvement over what I would have given it for the last two years. There have been major changes in personnel in the last couple of months, and I've seen positive changes in customer service and quality control. They still have room for improvement, but attempts are being made to improve the store, Thank you!
My first time in a Winn- Dixie (Crystal River) and I am disappointed: The vegetables (asparagus e.g) looked as they have seen better days, so the fish I wouldn't recommend to eat. My conclusion: never again
I’ve been shopping at Winn-Dixie solely for eight years now because of the rewards program. I am a disabled woman on a fixed income, so the rewards program was always a great asset. However, as of the last year, they have just been absolutely cheating me out of my rewards every single time I shop. Just in the last four months alone, I have had to call SEG Grocers every single time I’ve shopped to try and receive my points. Finally, the last time I shopped there I had left a bag in the self checkout area literally two minutes before they closed. No one was behind me. When I came back the next day to ask them to review the camera so that I could retain my bag which was $40 worth of cat food as it is so expensive these days, I was lied to by both the manager and another employee saying that they could see on the camera that I took it with me. I came the next day to speak to the manager that I know is a lovely and pleasant person and after she reviewed the camera , she saw exactly what happened which was that I had left it there and all though she told me she did not go past looking to see what happened to it, she did make sure that I received every bit of my items again. I had explained to the first manager that I was a disabled woman and that’s why it was so important for me to have this bag that I had paid for because I do live on a fixed income and I could not afford more and the entire time I was telling him he was rolling his eyes. I’ve never been treated so disrespectfully and I am a very well known customer there. I genuinely just can’t believe that one human being would do that to another in a situation where it would have cost them nothing at least personally for sure. When I then called SE Grocers the first time to report the situation I was told by both a customer service representative and the supervisor that they didn’t have time to speak to me and that I should call back another time even knowing the facts of the situation. This is all documented both on camera and on a recorded line so I am not spreading hearsay. I am ending my eight year reign of shopping at Winn-Dixie and will begin to shop somewhere else as of this evening.
Winn Dixie at 3800 ocean Blvd ft Lauderdale has gone down hill. Always late opening in the morning, customer service desk no one is there to assist you. Haitian workers have nasty attitude. I stood at the customer service desk 10 minutes and had to call out to see if anyone was working. Please hire better employee.
Winn-Dixie Stores is a supermarket chain that offers a wide range of grocery and liquor products to consumers. The company operates numerous locations, providing customers with access to fresh groceries, seasonal items, and household essentials. Winn-Dixie emphasizes convenience by allowing customers to shop online with options for delivery and pickup, making it easier for them to save time while grocery shopping. The company also features weekly deals, digital coupons, and a rewards program that allows shoppers to earn points on their purchases. Targeting families and individuals looking for value and quality in their grocery shopping, Winn-Dixie aims to meet the diverse needs of its customer base by providing accessible and affordable solutions for everyday necessities.
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