123elec is an online retailer specializing in the sale of electrical equipment from renowned brands at competitive prices. The company offers a wide range of products aimed at supporting domestic electrical installations, including items from leading manufacturers such as Legrand, Schneider, Hager, and Wago. With over 5,000 products in stock, 123elec caters to both individual consumers and professionals in the home services sector, providing essential tools and materials for various electrical projects. Customers can access a user-friendly shopping experience on the company's website, www.123elec.com, where they can browse through diverse categories of electrical supplies. 123elec also offers advantages such as order tracking and customer account creation to enhance the purchasing experience. Whether for DIY enthusiasts or professional electricians, the company focuses on delivering quality products at accessible prices, making it a reliable choice for electrical needs.
123elec receives high praise for its rapid delivery and competitive pricing, with many customers noting the ease of placing orders and the professionalism of the staff. Reviewers frequently highlight the quick and reliable service, expressing satisfaction with the quality of products received.
However, there are notable complaints regarding order fulfillment, as some customers report never receiving their orders, which detracts from the overall positive experience. Additionally, issues with modifying orders and the associated fees have been mentioned, indicating potential areas for improvement in customer service. Despite these concerns, the majority of feedback remains overwhelmingly positive, showcasing 123elec as a reliable choice for home electrical needs. Overall, the sentiment leans towards satisfaction with the service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Je suis très satisfait du site, les produits sont bons, le service professionnel et efficace”
“Une seule commande passée d’un montant de 450€ sous conseils d’amis et ce sera la dernière”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Website & app | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.5 out of 5 (good) | — | 60 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.7 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.8 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 1.0 out of 5 (poor) | 3.8 out of 5 (good) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 1.8 out of 5 (poor) | 2.9 out of 5 (fair) | — | 596 |
Bottom line: 123elec is #2 of 5 on overall rating in this group. On service, Prime Property Management scores higher (4.8 vs 3.5).
60 reviews of 123elec. Filter by what matters to you.
J'ai fait une erreur dans ma commande. J'ai demandé à la modifier. On m'a dit "impossible" elle est payée, il faut l'annuler. J'ai demandé à l'annuler on m'a dit "trop tard, elle est en préparation"... J'ai demandé le retour et remboursement de l'objet. On m'a dit "Ok" pour le remboursement quand vous l'aurez renvoyé à vos frais !
Délais de livraison jamais respecté. Ils annoncent des delais courts non tenu ce qui pose probleme dans l'organisation des prestattions. J'en ai informé le SAV qui s'en fou. Un peu facile de dire que c'est le transporteur, quand cela arrive a chaque commande, il faut changer de transporteur, cest 123elec qui l'a choisi, pas moi!
1 interrupteur sur les deux ne marche pas ,vraiment regrettable
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123elec is an online retailer specializing in the sale of electrical equipment from renowned brands at competitive prices. The company offers a wide range of products aimed at supporting domestic electrical installations, including items from leading manufacturers such as Legrand, Schneider, Hager, and Wago. With over 5,000 products in stock, 123elec caters to both individual consumers and professionals in the home services sector, providing essential tools and materials for various electrical projects. Customers can access a user-friendly shopping experience on the company's website, www.123elec.com, where they can browse through diverse categories of electrical supplies. 123elec also offers advantages such as order tracking and customer account creation to enhance the purchasing experience. Whether for DIY enthusiasts or professional electricians, the company focuses on delivering quality products at accessible prices, making it a reliable choice for electrical needs.
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