Problem with supply timing.
It's been good but this last time the delivery was not provided when I was told and I ran out of supplies which was very stressful. I ended up having to reuse catheters several times.

180 Medical is a specialized online provider of intermittent catheters and ostomy supplies, dedicated to improving the quality of life for individuals with urologic and ostomy needs. The company offers a wide selection of products from leading manufacturers, ensuring that customers can find the right solutions tailored to their specific requirements. With a focus on customer service, 180 Medical provides reliable and discreet shipping, making it convenient for customers to receive essential medical supplies right at their doorstep. Targeting individuals who require catheters and ostomy products, 180 Medical aims to support users in managing their conditions effectively. The company also offers free product samples to help customers determine the best fit for their needs. Accredited by the ACHC and contracted with Medicare, Medicaid, and various private insurance plans, 180 Medical prioritizes accessibility and quality in its services. For more information, customers can reach out via their toll-free contact number or explore resources available on their website.
180 Medical receives overwhelmingly positive feedback for its prompt and reliable service, with many customers praising the timely delivery of medical supplies and the professionalism of the staff. Reviewers appreciate the ease of managing orders, including automatic reminders and the ability to make changes effortlessly.
However, some customers express concerns about occasional issues with order timing, particularly regarding urgent supplies like catheters, which have led to stressful situations. A few reviews also mention dissatisfaction with product quality, indicating that improvements could be made in this area. Overall, while there are minor complaints, the majority of consumers are highly satisfied with the service provided by 180 Medical.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.8 | 138 |
| Oct 24 | 4.9 | 29 |
| Nov 24 | 4.9 | 72 |
| Dec 24 | 4.9 | 43 |
| Jan 25 | 4.8 | 55 |
| Feb 25 | 4.9 | 43 |
| Mar 25 | 4.4 | 42 |
| Apr 25 | 4.8 | 45 |
| May 25 | 4.8 | 77 |
| Jun 25 | 4.9 | 45 |
| Jul 25 | 4.8 | 66 |
| Aug 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“It's been good but this last time the delivery was not provided when I was told and I ran out of supplies which was v...”
“After being assured that my aged fathers emergency supply of catheters would arrive by Sat”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | −2% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 5.0 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.5 out of 5 (good) | — | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: 180 Medical is #1 of 5 on overall rating in this group.
500 reviews of 180 Medical. Filter by what matters to you.
Over a year ago
It's been good but this last time the delivery was not provided when I was told and I ran out of supplies which was very stressful. I ended up having to reuse catheters several times.
Over a year ago
You always take great care of me. Prompt, reliable and easy to work with if I need to call for assistance.
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It's been good but this last time the delivery was not provided when I was told and I ran out of supplies which was very stressful. I ended up having to reuse catheters several times.
You always take great care of me. Prompt, reliable and easy to work with if I need to call for assistance.
Changed order came as defined,
Every time on time
I appreciate the automatic reminders about renewing my order and the opportunity to change the order easily. I also like the ease of confirming the order and the inclusion of a reasonable due date from time of receiving the message which makes the process stress-free. And the way 180 Medical always offers to help with problems and actually comes through when needed is truly a treasure in this day and age when service from companies of all sorts is, at best, hard to get. So thank you for your expertise and kindness.
Need to improve quality. bought a set of spica splint, felt it is not worth the money.
180 Medical is great. They are professional and responsive when I need to make changes to my order. .
Always get my deliveries on time and to our correct address
After being assured that my aged fathers emergency supply of catheters would arrive by Sat. (Next Day) they never did. No fed-ex shipping confirmation no emails and no possibility of reaching any one at 180. I took my 93 year old father to 3 emergency rooms begging for a couple day supply but it is not allowed without admitting the patient. We had to boil used catheters to get through till Monday when his regular shipment arrived 2 weeks late..the emergency supply has still not showed up. Not being able to reach a representative on the weekend is absurd. What a horrible experience for a 93 year old Korean War combat veteran.
Always on time! Never messes orders up!
Wrong phone number was give to them as a new customer, but a follow up call had a rush order on its way to me. There service is extra ordinary. Thanks!
I've never had a problem with you folks you have aways been kind and courteous DELIVERING EVERYTHING ON TIME CONSTANTLY CHECKING TO MAKE SURE EVERYTHING IS GOOD AND THAT MY NEEDS ARE TAKEN CARE OF. KEEP YOUR STAFF THEY'RE THE BEST.
Delivery is on time and the product is excellent .
Good fast service and change quantities is easy thru the portal
Great service and excellent products
The staff is so nice every time I call and very helpful. The whole process is very easy. I have always recieved my shipment on time. Also the Christmas cards that everyone has signed is a very nice touch. Very much appreciated.
Best performance, easy to speak with & understand everything. Even nice enough to send me extra supplies to test out as a new customer !! 100% recommend these ppl 🤲
I always receive texts alerts when it’s time for my order. They follow up with reminders and then alerting me when the order is shipping. The 180 Medical team are always so informative when I have questions about the types of catheters. I feel I can always trust the team’s answers and support.
I have been using 180 Medical for many years now and have been receiving great service from the beginning, Thanks!
180 Medical is a specialized online provider of intermittent catheters and ostomy supplies, dedicated to improving the quality of life for individuals with urologic and ostomy needs. The company offers a wide selection of products from leading manufacturers, ensuring that customers can find the right solutions tailored to their specific requirements. With a focus on customer service, 180 Medical provides reliable and discreet shipping, making it convenient for customers to receive essential medical supplies right at their doorstep. Targeting individuals who require catheters and ostomy products, 180 Medical aims to support users in managing their conditions effectively. The company also offers free product samples to help customers determine the best fit for their needs. Accredited by the ACHC and contracted with Medicare, Medicaid, and various private insurance plans, 180 Medical prioritizes accessibility and quality in its services. For more information, customers can reach out via their toll-free contact number or explore resources available on their website.
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