Great Tea Company
Great tea. Great customer service and great advent calendars. :-)

Adagio Teas is an online retailer specializing in gourmet loose leaf teas and tea-related products. The company sources its teas directly from artisan farmers, ensuring high-quality selections that cater to a diverse range of preferences. Customers can choose from various types of teas, including black, green, oolong, white, matcha, and herbal options, as well as a selection of pyramid tea bags. Additionally, Adagio Teas offers an array of teaware, including tea makers, kettles, and storage solutions, making it a comprehensive destination for tea enthusiasts. Targeting both casual tea drinkers and connoisseurs, Adagio Teas provides a user-friendly shopping experience with options for gift sets and subscriptions, such as the tea of the month program. With free shipping on orders over $49, the company aims to make premium tea accessible to a broad audience, enhancing the enjoyment of tea culture for its customers.
Adagio Teas enjoys a strong reputation among consumers for its high-quality teas and diverse selection, with many praising the ease of ordering and fast delivery. Reviewers frequently highlight the delightful flavors and the ability to create custom blends, making it a favorite for tea enthusiasts.
However, a significant number of customers express frustration with the company's customer service, citing issues such as delayed orders and unhelpful responses when problems arise. Some users report feeling dismissed when they seek assistance regarding missing orders. Despite these complaints, the overall sentiment remains positive, with many recommending Adagio for its exceptional tea quality and variety. Overall, Adagio Teas is well-loved for its products, though improvements in customer service are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 440 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 4.0 | 4 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 2.3 | 3 |
| Mar 25 | 5.0 | 5 |
| Apr 25 | 5.0 | 1 |
| May 25 | 3.0 | 2 |
| Jun 25 | 5.0 | 4 |
| Jul 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 440 most recent reviews.
“Wonderful tea with a wide variety of options, fast shipping, and excellent customer service”
“I started reading their reviews and realized that many others had this same issue and that they are known for their p...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +5% | 440 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Adagio Teas is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.0).
440 reviews of Adagio Teas. Filter by what matters to you.
Great tea. Great customer service and great advent calendars. :-)
Adagio teas are good quality, and they offer a wide variety. Sample packs and the communiTEA make it easy to try new varieties without breaking the bank. Customer service is high quality as well with prompt responses. I recieved my oder on time. I will continue to order from Adagio
I'm a regular in person and online customer, and I love that they have a huge variety of tea that's well-organized and great customer service, but the things I especially like about Adagio is that they have a sample box club where you can try a lot of different teas before purchasing a full pouch and their rewards program is unmatched.
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the tea was amazing.
This company sells a great product at a good price point. I’m very impressed with each order.
Has provided me with so many goodies over the years and their quality has been so consistent!
This company has fast order processing and extremely affordable shipping! They also offer frequent sales and samples with orders!
I have been ordering tea from Adagio for a few years now. The delivery has always been spot on for service and I've never even had a reason to call and complain about anything. That's way better than knowing they have a good service department. It's better knowing they don't need a service department. Great tea blends too! Makes great gifts for all your tea drinking family and friends.
Great selection of decaf tea and caffeine free herbals/tisanes. Variety of flavored teas and in sample sizes so you aren't out an arm and a leg if you don't like it. I also received complimentary single serving teas to try. Online ordering is easy. I'll be shopping from Adagio Teas again, and again.
I love this company, love that I can create my own blends. I have several I have done I recommend my Rose all day tea.
They have the best selection of tea, without a doubt. They are my go to place to order tea. Possibly their best perk is the large community with well thought out reviews. (far better than the one i'm writing now). Their reviews go into great detail, and is far more than the standard "buy this or don't buy this" that you get with other sites.
Awesome teas and great prices
I love love love! This is where I buy all my teas! I'm able to get such amazing blends for a great price and I love the ability to get fandom teas based on whatever shows I'm watching. It's a really fun and great experience to buy teas from Adagio!
I love that they carry, a wide array of flavors for Herbal teas. Plus, they are caffeine free! The pouches are easy to make ice tea. The shipping is affordable as well
I have been an Adagio Customer for over 7 years now. I LOVE their amazing teas, excellent customer service, and quick shipping. The teas are so clean, delicious and are ethically sourced.
fresh new flavors current w seasonal flavors & quick delivery.
Adagio Site is easy to navigate with excellent descriptions of the teas. Adagio's service was excellent; i received my teas in record time. The teas themselves are perfect any time of day. i prefer my tea with breakfast and again at night with Bible reading before bed.
Their teas are always delicious, and I love it when they include little freebies
Adagio Teas is an online retailer specializing in gourmet loose leaf teas and tea-related products. The company sources its teas directly from artisan farmers, ensuring high-quality selections that cater to a diverse range of preferences. Customers can choose from various types of teas, including black, green, oolong, white, matcha, and herbal options, as well as a selection of pyramid tea bags. Additionally, Adagio Teas offers an array of teaware, including tea makers, kettles, and storage solutions, making it a comprehensive destination for tea enthusiasts. Targeting both casual tea drinkers and connoisseurs, Adagio Teas provides a user-friendly shopping experience with options for gift sets and subscriptions, such as the tea of the month program. With free shipping on orders over $49, the company aims to make premium tea accessible to a broad audience, enhancing the enjoyment of tea culture for its customers.
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