Adagio Teas is an online retailer specializing in gourmet loose leaf teas and tea-related products. The company sources its teas directly from artisan farmers, ensuring high-quality selections that cater to a diverse range of preferences. Customers can choose from various types of teas, including black, green, oolong, white, matcha, and herbal options, as well as a selection of pyramid tea bags. Additionally, Adagio Teas offers an array of teaware, including tea makers, kettles, and storage solutions, making it a comprehensive destination for tea enthusiasts. Targeting both casual tea drinkers and connoisseurs, Adagio Teas provides a user-friendly shopping experience with options for gift sets and subscriptions, such as the tea of the month program. With free shipping on orders over $49, the company aims to make premium tea accessible to a broad audience, enhancing the enjoyment of tea culture for its customers.
Adagio Teas enjoys a strong reputation among consumers for its high-quality teas and diverse selection, with many praising the ease of ordering and fast delivery. Reviewers frequently highlight the delightful flavors and the ability to create custom blends, making it a favorite for tea enthusiasts.
However, a significant number of customers express frustration with the company's customer service, citing issues such as delayed orders and unhelpful responses when problems arise. Some users report feeling dismissed when they seek assistance regarding missing orders. Despite these complaints, the overall sentiment remains positive, with many recommending Adagio for its exceptional tea quality and variety. Overall, Adagio Teas is well-loved for its products, though improvements in customer service are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 440 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 4.0 | 4 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 2.3 | 3 |
| Mar 25 | 5.0 | 5 |
| Apr 25 | 5.0 | 1 |
| May 25 | 3.0 | 2 |
| Jun 25 | 5.0 | 4 |
| Jul 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 440 most recent reviews.
“Wonderful tea with a wide variety of options, fast shipping, and excellent customer service”
“I started reading their reviews and realized that many others had this same issue and that they are known for their p...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +5% | 440 |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Adagio Teas is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.0).
440 reviews of Adagio Teas. Filter by what matters to you.
Wonderful varieties of teas- black, green, white and herbal with combinations that are great for the senses... smell as well as taste. I do wish there were midsize bags (8oz) rather than just 3 and 16. I bought the advent calendar to give as gifts and they were wonderfully received.
This is a great company, they are right on top of it and ready to help you at any point. We have been buying tea from the for many years and NEVER had a problem. Check them out you be very happy
Unfortunately, there doesn’t seem to be any desire to help take care of new customers when they make a mistake. They added four samples to my order instead of the one that I selected and refused to credit me I will not return as a customer.
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I made several orders and my experience was great; the teas arrived well packaged and were all of excellent quality, in fact I gladly returned to order. Even the small sample tin are full and they last quite long. The teas of the various fandoms are nice and excellent gift ideas. The only downside is that, living in Italy, I have to incur significant shipping costs and customs taxes. However, for the quality and uniqueness of the teas, which I would not find elsewhere, it is worth it.
Adagio never disappoints. I've been a customer for years, and I am always satisfied in the quality of their coffees, teas and spices!
I’ve been using adagio tea for years. Quality is always fresh and excellent. Order is always correct. Tea ships super fast. Good rewards program and sales. Monthly “communitea” is a great way to taste and comment on the same teas at the same time with many other tea lovers. Adagio has outstanding staple teas and *highly* inventive blends. I am never bored and always buy more than I intended. Now, they also have spices, coffees, and tea making supplies. I don’t know how customer service is because I’ve never had a problem!!
I absolutely LOVE your teas… I got so many the first time that they lasted me forever, because I just could NOT make up my mind on just a few. lol. Your fabulous teas turned me from a coffee drinker to a tea drinker. No lie.
Fantastic tea and unique flavors that make great gifts for Mother's day!
I love the teas offered on Adagio! I like the fandom blends too. Orders sometimes take a little longer to get delivered but packaging is always top-notch.
Your wild strawberries iced tea is so delicious! I'm going to need to order more!
I'm a member of the Adagio teas 'communitea' group - where we have the privilege AND FUN ! of tasting a new tea each month. The group chats and discusses and it can be amusing and quite hilarious to read the different comments. Adagio always gives full value with samples and it's a real treat and pleasure to drink the teas!
This is great online tea store. They are very good at communicating charges as well as when you can expect delivery.
i love this tea store also send me exactly what i ordered
I can't recommend this place enough! Okay, I truly believe in shopping local and supporting the little tea shops near me first and most of all. But, this place is the go-to for stocking up on favorites and exploring teas you probably aren't ready to spend a lot of money on. Find the teas that you rely on. For me, that is Sencha, Gyrokura, and Diamond Phoenix Pearls. Get a full pack of these teas. (4 oz for Sencha and Gyrokura and 3 oz for the Pearls) Then, check out the samples. Often, you can find samples that are significantly discounted. When you find a sample of a blend you've never tried for $1.40 or so, get it. You might discover something new. Then, go through the types and try things you've never tried. So much fun and you'll save loads of money! (often 50% or more!) Finally, head out to your local tea shop and pick up an affordable pack or two of your favorites to support them. You'll love your journey of tea exploration!
This tea company is determined to please. I was thrilled that they enclosed many tea samples that are absolutely delicious and a surprise treat. I trust no other tea companies, Adagio Teas are determined to exceed all expectations.
Our team was looking for a new dispenser and wanted to purchase here in the United States to avoid import delays. We chose Adagio and our CEO approved. When we first encountered issues with Adagio, Adriana of Wholesale Orders, was unable to support causing her said supervisor Cynthia and our supervisor to step in to ensure and demonstrate to Adagio the value of customer service and experience. Recently we purchased items that were originally wholesale $12 at $17 per unit...Adagio had not shared the price increase with customers and made excuses/gaslighting to avoid their demonstrated price gouging. But outside of their demonstration of devaluing customers, our order has been sitting in New Jersey for over a week and everyone at Adagio, including Michael Cramer is ignoring the support needed with their carrier. They lost a customer, and instead of them caring or supporting they shared "good reviews" they have received over the years.
Adagio Teas is an online retailer specializing in gourmet loose leaf teas and tea-related products. The company sources its teas directly from artisan farmers, ensuring high-quality selections that cater to a diverse range of preferences. Customers can choose from various types of teas, including black, green, oolong, white, matcha, and herbal options, as well as a selection of pyramid tea bags. Additionally, Adagio Teas offers an array of teaware, including tea makers, kettles, and storage solutions, making it a comprehensive destination for tea enthusiasts. Targeting both casual tea drinkers and connoisseurs, Adagio Teas provides a user-friendly shopping experience with options for gift sets and subscriptions, such as the tea of the month program. With free shipping on orders over $49, the company aims to make premium tea accessible to a broad audience, enhancing the enjoyment of tea culture for its customers.
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