Allegro Medical is an online retailer specializing in medical supplies and home healthcare products. Established in 1996, the company has built a reputation as a trusted source for a wide range of medical equipment, including catheters, incontinence products, wound care supplies, and mobility aids. Allegro Medical aims to cater to individuals, caregivers, and healthcare professionals seeking quality medical supplies at competitive prices. The company offers an extensive selection of products across various categories, ensuring that customers can find essential items to support daily living and health management. Allegro Medical also provides promotional offers such as free shipping on orders over $79 and discounts on select products, making it a convenient option for those in need of reliable, affordable medical supplies.
Allegro Medical receives a mix of feedback from its customers, with a notable majority expressing satisfaction. Many reviewers appreciate the ease of ordering and the prompt delivery of products, highlighting quick service and helpful staff.
Positive experiences often mention receiving exactly what was needed in a timely manner. However, a significant number of complaints focus on issues with orders, including receiving incorrect items, delays, and poor customer service. Some customers report frustration with unresponsive support and difficulties in using promotional codes, which they feel are misleading. Overall, while Allegro Medical has a solid reputation for efficiency and product quality, the recurring issues with order fulfillment and customer service detract from the overall experience. The sentiment leans positive, but there are clear areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 2.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Underpads are perfect for puppy pads and LIGHTENING FAST shipping”
“Offers a Promo code for "free shipping and 15% off any order no minimum”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Delivery | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.3 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Allegro Medical is #4 of 5 on overall rating in this group. On delivery, PRO Test scores higher (5.0 vs 4.2).
500 reviews of Allegro Medical. Filter by what matters to you.
Over a year ago
Offers a Promo code for "free shipping and 15% off any order no minimum." False advertising as far as I'm concerned. I put in an order and the system would not accept the promo code and still wante... See more
Over a year ago
Nikdy viac cez Allegro nič objednávať nebudem aj keby to bolo zadarmo. Do dnešného dňa nemám ani vrátené peniaze ani tovar, nemám nič len 300 mailov od nich ako im to je ľúto a ako si ma len prehadzuj... See more
Over a year ago
I only received 1 of 3 items And I have been waiting FOREVER for customer service to answer the phone! After 1/2 hr they STILL have not answered this "important caller"
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Offers a Promo code for "free shipping and 15% off any order no minimum." False advertising as far as I'm concerned. I put in an order and the system would not accept the promo code and still wanted to charge me for shipping. Maybe because the items were to be delivered "direct from the manufacturer" but that is not what the 'come on' said. It didn't say you had to order whatever only.
Nikdy viac cez Allegro nič objednávať nebudem aj keby to bolo zadarmo. Do dnešného dňa nemám ani vrátené peniaze ani tovar, nemám nič len 300 mailov od nich ako im to je ľúto a ako si ma len prehadzujú z jedného zamestnanca na druhého. Domôcť sa normálneho vyriešenia problému s jedným človekom je nemožné ! A toto sa už rieši celý mesiac pričom po mesiaci dohadovania mi navrhli vrátenie polovice polovice sumy tovaru z neviem akého dôvodu. Takže nemám ani tovar ani polovicu svojich peňazí. Nikdy nikdy viac tento obchod.
I only received 1 of 3 items And I have been waiting FOREVER for customer service to answer the phone! After 1/2 hr they STILL have not answered this "important caller"
Never received my order
This is a scam I ordered leg straps for my catheter they sent me the wrong ones I paid over $10 for the shipping and now I got to pay to ship them back. So I go to order two more leg straps they were and they want over $10 again to ship me two leg straps I cannot picture it cost in much more than a dollar to ship them but they're charging over $10 Customer service was complete useless I wish I had his name I have been ordering from Allegra for 13 years and they are not fair with their shipping prices they would not wave the shipping cost for me to receive two leg straps it cost more for the shipping than it did for the leg straps that's what they call a scam
Falsely advertised an expensive pillow I bought by showing a different photo than the actual product in their inventory. Then, after a headache of snide and abrasive emails over an untimely period, they made it impossible to return or get a refund.
My driver was Santos, apologized repeatedly , for my 2 hour wait, he is kind and a gentleman pleasant , I would definitely recommend him for a requested driver for others. Thank you Santos Brigitte Stanley
Good work & experience of the work. I'd spent many hours researching many travel insurance vendors. This website was an all inclusive information treasure. I selected chat before I was ready to buy Felicia strongly suggested
I ordered the wrong item by mistake and attempted to cancel my order. However, since there is no way to cancel an order, they were very rude in telling me I had to "eat" the return shipping because they refuse to help me in this situation. There are many other sites that sell the same exact stuff, so I'd highly recommend against using this company as others offer much better service.
The sent me less than I paid for. Then tried to lie about it and said there was nothing they could do. Didn't respond at all to 3 emails I sent them through their website. Then I called and they said "did you try to call, that is the best way to reach us?" I said "No, it doesn't say on you site that you don't return emails". This was after waiting on hold for 45 minutes I finally got through and they couldn't do anything because since they had waited so long they were unable to find any information. So they basically called me a liar. I had order 2 (500cs packs of syringes) they sent 2 (125cs packs) I told them about their mistake immediately and never received any help. Now they are just keeping the money and the product and we have to go through our credit card company to try and recover the money they stole.
This is what I sent to them... "Okay, this is a first. Ive used this company for OVER TEN YEARS and when I've ordered, I always select standard delivery and receive my order within 4 days after I place the order. It always impressed me that the day I got the shipping confirmation I could check my front porch and there was my order.. NOW... I placed an order on the 16th, here it is the 20th, go to check the tracking status and it says IT WONT EVEN BE SHIPPED OUT UNTIL THE 28TH ?! TWELVE DAYS AFTER THE ORDER WAS PLACED? So what does 7 to 10 days mean to your company? Just whenever you want now? No, that is completely unacceptable. I do not have time for nonsense or laziness. There are other medical supply companies (cheaper, too! )and if this is how your's is going to operate, I should become their loyal customer instead. Ship the order or cancel the order."
Ordered frozen booties & mitts before starting chemo. Hadn't received tracking info, called and learned they were out stock. Explained the urgency. Sales agent offered to call supplier and let me know whether they'd ship the items directly. Never heard back. Had to call several times to get reimbursed. Nice job adding to the stress of cancer. You have choices. Go elsewhere
This place used to be great, I'm not entirely sure what is happening. I've place a few orders in the last month and every order has been delayed do to the fact of a shortage. I understand that we have a lot of shortages in the world, but it's the lack of communication skills when it comes to this company. Items are available to buy and you pay for express shipping they take your money and your left with out your medical supplies. It's because they don't actually have them in stock, but won't actually tell you this until you call, I still have an open order and it's been 21 days and still haven't had an update. My previous order I had to cancel and have a order place somewhere else and that order was opened for 27 days with allegro. Customer service has also gone down hill, I never receive an email back anymore and when I call customer service the last few folks have been rude. I work and customer service and feel for people who work in customer service so I'm mindful of my tone and actions. It's quite irritating when your not able to receive your medical supplies on time.
I ordered a wheelchair 2 months ago & never heard another word!!!!!!!
They came fast and were exactly what my sister needed. Just wish the package was bigger.
Excellent, quick service
Everything went great and quickly. Couldn't ask for it to be better!!
Allegro Medical is an online retailer specializing in medical supplies and home healthcare products. Established in 1996, the company has built a reputation as a trusted source for a wide range of medical equipment, including catheters, incontinence products, wound care supplies, and mobility aids. Allegro Medical aims to cater to individuals, caregivers, and healthcare professionals seeking quality medical supplies at competitive prices. The company offers an extensive selection of products across various categories, ensuring that customers can find essential items to support daily living and health management. Allegro Medical also provides promotional offers such as free shipping on orders over $79 and discounts on select products, making it a convenient option for those in need of reliable, affordable medical supplies.
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