competitive pricing and speedy…
competitive pricing and speedy delivery. I'd use again

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Atterley receives a mixed response from consumers, with a significant number of positive reviews highlighting fast delivery and great service. Many customers appreciate the quick shipping times, noting that their orders often arrive sooner than expected and in excellent condition.
However, a troubling number of reviews express frustration over issues such as receiving damaged items, difficulties in obtaining refunds, and concerns about the authenticity of products. Several reviewers report that the company has ceased trading, leaving them without their purchases and struggling to get their money back. While some people are satisfied with their shopping experience, the negative feedback regarding order fulfillment and customer service raises serious concerns.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great product and fast delivery”
“Still waiting for my refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Department Stores.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Atterley is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 4.3).
500 reviews of Atterley. Filter by what matters to you.
competitive pricing and speedy delivery. I'd use again
Unfortunately DHL kept informing me that my parcel was about to be delivered when actually it was stuck in Southampton.
The delivery was fast, but there was a defect in the coat I ordered.
I mis-ordered but this was sorted out promptly. The team were responsive and efficient. One item was not available once I’d placed order which was disappointing. The other item which arrived was great. Overall the customer service was very good along with delivery.
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Fast shipping and order arrived looking just how it was suppose
Regular updates, quick delivery. I don't like being bothered for feedback.
Very prompt delivery of boots ordered. Excellent service
Changing my review as I heard back from the website. Customer service was actually helpful, not the boutique who ghosted after the sale. There wasn’t any solution offered after a week so I had to initiate a return on the faulty product within the return window.
Oh my word, I almost placed an order for a £500 pair of Dita optical reading glasses, relieved I read these very recent reviews. No way am I going to risk my money. I see a customer placed an order for pricy sunglasses never received them or received his money back! Seems to be CS excuses about Christmas on late deliveries too. Why is there no delivery delay notice on the website for customers? Sounds like it's easier to make the oh sorry late delivery excuse and ‘oh I see it's been despatched’ rather than lose their money. No notifications sent to customers it seems of either despatch dates or delays? No reply on queries. A slightly condescending overtone in a reply to a customer in South Korea we're not shipping to ‘your country’ ‘And that is why’ ‘As such we haven't received any payments from YOU’. why is she not sent a generic ‘not shipping to your country’ notification? And then total knowledge ‘its most likely’ I hope she told them to f*** off.
Professional , quality, very fast delivery.
I made a purchase on 13Nov2022, but I did not receive any email order confirmation. I emailed customer service on 14Nov2022 and received a reply on 15Nov2022 confirming the order as well as the shipment. Processing was speedy. If I were to receive the order confirmation email when my credit card was charged, I would give 5 stars. Nice product & nice packaging too.
Fast delivery & fast refund
What saved my experience was the attentive pleasant and helpful customer service. I couldn’t return my articles as the system said my e mail didn’t match my order number. When I contacted customer service they arranged the dhl pick up and sent me the paperwork and at all times were helpful and speedily responsive. I would definitely look at their website again even though on this occasion the garments didn’t suit. As an aside, I wish all companies either sent a returns label still or asked you to pay for it when you order the clothes. If you don’t have a printer and live a distance it can all be a faff and put you off ordering. Anyway Atterley you were really good-thank you!
Fab service good communication but let down slightly by DHL otherwise it would have give 5 stars.
CrowdTrust is a review platform designed to facilitate customer feedback and interactions for various businesses. The company enables consumers to share their experiences and opinions about products and services, helping prospective buyers make informed decisions. By providing a space for authentic reviews, CrowdTrust aims to enhance transparency and trust in the market. Targeting users from diverse sectors, CrowdTrust serves both consumers seeking reliable information before making purchases and businesses looking to improve their services based on customer insights. The platform is committed to fostering a community where feedback is valued, thereby contributing to an ecosystem of accountability and improvement across industries.
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