Mange misforståelse
Mange misforståelse , rettelse af facts ikke overholdt. Misinformation i forhold til lade box . Aftaler der ikke er blevet overholdt.

AURA Energi is a company that specializes in providing home services to customers in Denmark. The company focuses on delivering efficient energy solutions that cater to the needs of residential properties. AURA Energi offers a range of services designed to enhance energy efficiency, improve sustainability, and reduce energy costs for homeowners. Targeting environmentally conscious consumers, AURA Energi aims to empower homeowners by providing them with effective tools and solutions to manage their energy consumption. The company is committed to promoting renewable energy practices and ensuring that its customers have access to reliable home service options. By focusing on customer satisfaction and practical energy solutions, AURA Energi positions itself as a key player in the home services sector.
AURA Energi receives high praise for its exceptional customer service, with many reviewers highlighting the friendly and competent staff who provide quick and effective assistance. Customers frequently mention the helpfulness and empathy of the employees, noting that they are always willing to resolve issues efficiently.
Positive experiences include clear communication and minimal wait times, contributing to an overall impression of reliability and support. However, some consumers express frustration over high fees and recurring technical issues, such as signal outages and ineffective resolutions. Despite these complaints, the majority of feedback reflects satisfaction with the service provided. Overall, AURA Energi is viewed positively, particularly for its customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Danmarks bedste service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 60 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | — | 596 |
Bottom line: AURA Energi is #2 of 5 on overall rating in this group.
60 reviews of AURA Energi. Filter by what matters to you.
Mange misforståelse , rettelse af facts ikke overholdt. Misinformation i forhold til lade box . Aftaler der ikke er blevet overholdt.
Jeg har modereret min anmeldelse lidt. Men mener fortsat Auras helpdesk kan blive bedre. Jeg valgte AURA til mit sommerhus, hvor der kører en varmepumpe + køleskab døgnet rundt. 75% af tiden står huset tomt. Derfor valgte jeg FlexEL frem for fast pris. Blev stillet en estimeret totalpris i udsigt på kr. 2,01/kwh. (dette blev anfægtet af helpdesk, men jeg har det sort på hvidt i en email). Over 4 mdr endte jeg på 2,60kr i snit. Uanset om det var sommer el vinter, om jeg var der lidt el. meget. Det giver ikke mening i min matematiske hjerne, og dét ville jeg gerne have svar på. Jeg ville gerne forstå hvorfor min totalpris blev ikke bare lidt, men meget dyrere - men det kunne de ikke svare på i tlf, jeg kunne få en mail ca. 1 uge senere: Det var et udenoms-svar, og da jeg så skrev tilbage og uddybede mine spørgsmål kom der stadig intet svar. Jeg siger ikke Aura ikke har ret, blot at jeg som forbruger ingen mulighed har for at regne efter, om alt er som det skal være. Jeg har prøvet i timevis, at regne baglæns, og estimere mine priser, men det er umuligt når man ikke kan se hvad ikke blot Auras priser pr time har været, men også transportselskabernes priser har været. Måske ér det sådan over hele linjen, men så kan de jo svare sådan. Jeg får blot at vide, " det er fordi du bruger meget strøm i de dyre timer". Men jeg véd, at de dage jeg ér på adressen, bruger jeg kun 21% af min strøm pr. døgn i de 4 dyreste timer fra 17-21. Altså burde mit gennemsnit ligge tættere på de estimerede kr. 2,01 jeg fik oplyst til start og ikke 30% over. Jeg synes jo det burde være som med enhver anden regning, at du har mulighed for at se hvad du har købt og betalt for.
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AURA Energi is a company that specializes in providing home services to customers in Denmark. The company focuses on delivering efficient energy solutions that cater to the needs of residential properties. AURA Energi offers a range of services designed to enhance energy efficiency, improve sustainability, and reduce energy costs for homeowners. Targeting environmentally conscious consumers, AURA Energi aims to empower homeowners by providing them with effective tools and solutions to manage their energy consumption. The company is committed to promoting renewable energy practices and ensuring that its customers have access to reliable home service options. By focusing on customer satisfaction and practical energy solutions, AURA Energi positions itself as a key player in the home services sector.
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