American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
American Water Resources receives high praise for its timely and efficient service, with many reviewers highlighting the professionalism and friendliness of the staff. Customers appreciate the quick response times and the thoroughness of the technicians, who are often described as knowledgeable and courteous.
Positive experiences often mention the effective communication throughout the service process, making consumers feel supported and informed. However, some reviews point out issues with scheduling and a few complaints about the company’s overall service quality, indicating that not every interaction meets expectations. Despite these criticisms, the majority of feedback reflects satisfaction with the service provided. Overall, American Water Resources is viewed positively, with a strong emphasis on quality service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 711 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.5 | 26 |
| Jan 25 | 4.3 | 39 |
| Feb 25 | 4.6 | 41 |
| Mar 25 | 1.7 | 7 |
| Apr 25 | 4.2 | 99 |
| May 25 | 4.2 | 36 |
| Jun 25 | 4.5 | 84 |
| Jul 25 | 4.7 | 23 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | 5.0 | 4 |
| Nov 25 | 4.8 | 56 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The sewer line blockage was resolved within a few hours”
“Absolutely a waste of my time and money”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | 2.9 out of 5 (fair) | +12% | 711 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | — | 60 |
Bottom line: American Water Resources is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 2.3).
500 reviews of American Water Resources. Filter by what matters to you.
Sewer backup. And for my “emergency sewer line backup” I had to wait 2 days and this policy would not cover toilet removal to drill the clog out. Deeply disappointed that I had to pull and set the toilet. And that I had to go 2 days without using toilets
We needed help sooner than could be offered and the plumbing company assigned to us initially had absolutely terrible reviews. I did call to have a different plumbing company come out and AWR was supportive and responsive and honored the switch, but it concerns me that AWR would be contracted with and assign such a poorly reviewed company in the first place. The plumbing company that did come out seemed great, but they also assessed there to be no issue with out main sewer line and we are not feeling 100% certain that is true, but are trusting it for now with our fingers crossed.
Reps are horrible
Quick answers to the questions people ask most.
American Water Resources offers a range of services including plumbing, electrical, and sewer line solutions. For detailed information on all services provided, please visit www.awrusa.com.
American Water Resources is known for quick response times, often scheduling appointments for the next day. For urgent service requests, visit our website or contact us directly.
Yes, our technicians are highly skilled, professional, and certified to handle electrical, plumbing, and sewer line services. Customer satisfaction is a top priority, as reflected in our reviews.
If you're not completely satisfied with the service, please contact us immediately. We are committed to resolving any issues and ensuring customer satisfaction. Visit our website for contact details.
Yes, we offer emergency services for urgent plumbing, electrical, and sewer line issues. For emergency service requests, please contact us directly through the information available on our website.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The Plumber, stated I would get his report within a week. Did Not happen. drainage is still very slow. Still backsup in a rain storm
Good and able technicians but they were not able to get VaAm to understand the next steps needed yet. They were here two weeks ago with the big snake My sewer line is not clogged - sewer water is backing up from the city mainline. Please authorized a camera study of my service line to look all the way to the street and the installation of a strong back-up prevented valve in my basement floor drain.
Didn't know that you guys charge $50 for a plumber to come out. I came to you guys from home sever cuz I thought you were better. Home service didn't do that. So I'm going back to home serve who I should have stayed with
Called with a claim for our kitchen sink drain. Plumber blamed the 3rd party plumber from previous work even though he was not able to find the exact issue. video did not show blockage.
The customer service of this company is atrocious at best. You get the runaround from obnoxious people unwilling to even try to help you. When you ask for a manager, they question you at every turn and ask why you want to speak to them then say they have no way to connect you to one. Such a scam!
I would not recommend this company. Had a plumbing problem. Called them. The company that they were going to send me had poor ratings on three sites. When I called to cancel my plan, they promised me a loyalty discount, so I kept the plan. I did not received the discount they told me I would.
I am a new customer ! When I signed up they said I would get paper work in the mail to tell me all about the services I purchased! I still haven’t received anything from this company ! That’s not good , I tried to call and couldn’t get thru!
Everything from putting the order in, charges were told to me wrong, stated the pipe wasn't leaking yet but chipping, plumber got here no prevented work is done, then I went on my checking account and the payments I make on the 20th already charged. I asked for book be sent as to what you do never got it. now you wonder why I am thinking this.
Called to report sewer Smell and water in my basement. The provider said that everything was working, and there was nothing wrong with the sewer that it was rainwater coming into my basement. Call the water company back to express my concern and they said to give them a call if I have back up sewage in my basement. I personally contacted another person to come and assess my problem and he dug in the ground and found connecting to my sewer split, which he needed to repair. I am very disappointed with a follow up regarding my problem And cost me money, even though I had this protection plan, which literally covered nothing.
American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
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