American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
American Water Resources receives high praise for its timely and efficient service, with many reviewers highlighting the professionalism and friendliness of the staff. Customers appreciate the quick response times and the thoroughness of the technicians, who are often described as knowledgeable and courteous.
Positive experiences often mention the effective communication throughout the service process, making consumers feel supported and informed. However, some reviews point out issues with scheduling and a few complaints about the company’s overall service quality, indicating that not every interaction meets expectations. Despite these criticisms, the majority of feedback reflects satisfaction with the service provided. Overall, American Water Resources is viewed positively, with a strong emphasis on quality service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 711 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.5 | 26 |
| Jan 25 | 4.3 | 39 |
| Feb 25 | 4.6 | 41 |
| Mar 25 | 1.7 | 7 |
| Apr 25 | 4.2 | 99 |
| May 25 | 4.2 | 36 |
| Jun 25 | 4.5 | 84 |
| Jul 25 | 4.7 | 23 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | 5.0 | 4 |
| Nov 25 | 4.8 | 56 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The sewer line blockage was resolved within a few hours”
“Absolutely a waste of my time and money”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | 2.9 out of 5 (fair) | +12% | 711 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | — | 60 |
Bottom line: American Water Resources is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 2.3).
500 reviews of American Water Resources. Filter by what matters to you.
The company that you put in charge of the repair "Keepe" did a terrible job communicating between customer & technician. Conflicting dates & kept changing to where unsure the date or time. Plus communication with them was a recording , not a live person talk to.
What was done was done quickly. Our drain was unstoppable temporarily, however, the sewer line needs to be repaired. It has been marked and they have submitted the bid to you but the job has NOT been completed. We are still waiting!
The first contact told me that the plumbing company would arrive the same day. The confirmation text from AW stated that they would come the next day.
Quick answers to the questions people ask most.
American Water Resources offers a range of services including plumbing, electrical, and sewer line solutions. For detailed information on all services provided, please visit www.awrusa.com.
American Water Resources is known for quick response times, often scheduling appointments for the next day. For urgent service requests, visit our website or contact us directly.
Yes, our technicians are highly skilled, professional, and certified to handle electrical, plumbing, and sewer line services. Customer satisfaction is a top priority, as reflected in our reviews.
If you're not completely satisfied with the service, please contact us immediately. We are committed to resolving any issues and ensuring customer satisfaction. Visit our website for contact details.
Yes, we offer emergency services for urgent plumbing, electrical, and sewer line issues. For emergency service requests, please contact us directly through the information available on our website.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The company fixed the leaky pipe problem but left the water on the floor. I think the job would have been great if he had a small wet vac with him to clean up the water for a largely pregnant tenant of mine or anyone who wants to have completed a thorough job.
What I disliked was finding out that if 2 or 3 things need service, that means 3 different visits, each at $50.00 each. The plumber himself had to explain that to me so I had service that day for what I needed - Sooooo, nothing was done because I needed a new kitchen faucet which they do not supply, put in and fix. I paid $50.00 to be told that and I still have the leak - oh well.
My recent water mainline leak hasen't been completed yet. FYI cancelled the the call to complete the remaining work.
I just joined the AWR because of our local water district recommendation. I do not need to file any claims yet, and hope I do not need to forever, but one thing I already feel the frustration is the online registration process. It is the WORST registration experience I had. I tried calling, online chat, and still cannot register successfully. I had to call again and still not succeed. Oh, they want to confuse you by giving you customer ID, Account #, and something #, I believe it is the contract number...
The techs did a good Jon at changing the plumbing but a terrible job cleaning up. They had to dig a trench and when they recovered the pipes after it rained they remained a big trench left. They didn't pound in the loose dirt! When I called they said to call you because theclaim was closed or to called a lawn service
Had mainline repaired, after a week started leaking. Had to have them back out. Bad seals they said. He repaired it promptly and put everything back. Like job done right first time. They were very receptive and sent there top line guy out. So kudos to them. I’m happy with service, just didn’t like going through it twice. But I’d recommend them. Just like a car repair parts are bad. So I’ll give them a thumbs up 👍
I signed up for a bunch of insurance programs with a helpful person from American Water, but she never mentioned that there was a better plumbing insurance that covered the actual faucets and more. When the first plumber (who smelled like a giant cigarette) came to remedy a few issues, he kept saying this isn’t covered, thats not covered. It was quite frustrating. He fixed a couple of valves, but then one still leaked and it required another plumber to come and fix that. The whole thing was rather annoying. (The second plumber was great.)
Wait too long Need more contractors
Water leak noticed at 7am. Called water company who showed up in 15 min. Verified water supply leak on home side of main valve. Called American Water Resources (AWS) at 8am. Offshore Rep. stated “unable to process claim.” Only able to “email the USA and await callback.” Meanwhile no water for family with children + grandchildren. 2 1/2 hours later no callback. Saw the text number from AWS to all the other poor reviews. Texted it and received an alleged “Emergency claim hotline number; 833 983-3007.” Same result as all morning; unable to help bar another email sent. >>Edited<< upped from 1 star to 3. Callback 5 hours later. Will update as progress unfolds.
The workers came unpaired to complete job!!
This is my seventh claim on my sewer line in three years. We have inches of sewer mud in the front section of our basement every time it backs up which is more often than not. My family has developed respiratory issues as a result and the damage to our basement is substantial. My entire line needs to be replaced. Every time a contractor comes they replace one small section at a time. I don’t understand why they don’t replace the entire line. I have reached the point where I’m getting estimates for a liner to be installed at my own expense. The only saving grace is that for all of the thousands of dollars worth of work that has been done I only pay a co pay but we have been living like this for years and it’s not healthy. I’ve actually reached out to several individuals to see if I can recoup for damges to our house and our health. One of us seems to constantly have a respiratory issue as a result of this ongoing problem.
My basement backed up which it does from time to time, the plumber that came wasn't down there 10minutes he said I had a broken pipe and all he was getting was mud! He told how much it would cost and subjested I go buy a water pump! And with my basement still full of water! In a couple of days the water went on it's own I really don't think the plumber made an effort to snake the drain! My base is free of water! I'm going to get a second opinion and if they tell me that I don't have a broken pipe I will be can canceling your service!
Very slow. Had to wait for four days after the first visit to get to use our bathroom.till the next plumber came out. Still waiting for call to complete project
On line access has not been restored for Americsn Water Reourdes and I have spent multipke hours attempting to resolve via c/s
They were not able to serve me because they don't fix fixtures
Most of the customer calls are no going thru getting hung up on a regular bases. But today after calling since Sunday I received a VERY GOOD REPRESENTATIVE, nane was Iris Hernandez, she took the inactive to dig deep in my file account to discover the issue that occurred, after speaking with other reps they didn't go beyond and above like Iris did!!! She was so knowledgeable and so pleasant we discover the issue. She was excellent!!!!! Thank you Iris Hernandez......
Prices too high.
American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
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