He was on time
He was on time, knew what to do, and all things looks good.
American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
American Water Resources receives high praise for its timely and efficient service, with many reviewers highlighting the professionalism and friendliness of the staff. Customers appreciate the quick response times and the thoroughness of the technicians, who are often described as knowledgeable and courteous.
Positive experiences often mention the effective communication throughout the service process, making consumers feel supported and informed. However, some reviews point out issues with scheduling and a few complaints about the company’s overall service quality, indicating that not every interaction meets expectations. Despite these criticisms, the majority of feedback reflects satisfaction with the service provided. Overall, American Water Resources is viewed positively, with a strong emphasis on quality service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 711 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.5 | 26 |
| Jan 25 | 4.3 | 39 |
| Feb 25 | 4.6 | 41 |
| Mar 25 | 1.7 | 7 |
| Apr 25 | 4.2 | 99 |
| May 25 | 4.2 | 36 |
| Jun 25 | 4.5 | 84 |
| Jul 25 | 4.7 | 23 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | 5.0 | 4 |
| Nov 25 | 4.8 | 56 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The sewer line blockage was resolved within a few hours”
“Absolutely a waste of my time and money”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | 2.9 out of 5 (fair) | +12% | 711 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | — | 60 |
Bottom line: American Water Resources is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 2.3).
500 reviews of American Water Resources. Filter by what matters to you.
Took three tries to get my issue resolved but Mike finished it.
Ryan was very good and done a good job.
Quick answers to the questions people ask most.
American Water Resources offers a range of services including plumbing, electrical, and sewer line solutions. For detailed information on all services provided, please visit www.awrusa.com.
American Water Resources is known for quick response times, often scheduling appointments for the next day. For urgent service requests, visit our website or contact us directly.
Yes, our technicians are highly skilled, professional, and certified to handle electrical, plumbing, and sewer line services. Customer satisfaction is a top priority, as reflected in our reviews.
If you're not completely satisfied with the service, please contact us immediately. We are committed to resolving any issues and ensuring customer satisfaction. Visit our website for contact details.
Yes, we offer emergency services for urgent plumbing, electrical, and sewer line issues. For emergency service requests, please contact us directly through the information available on our website.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The employee that was assigned to the job was on time,very professional,took care of the problem.
The company is very useful, the service they provide. The original company they provided was not informed. The representative who arrived was ill informed. About the policy of the resources. The second company was very professional and informed. The job was done in a timely manner. Patient is always needed.
I was able to make the appointment quickly and had a plumber assessing my downstairs bathroom ceiling water leak in short order. My only mini criticism is that he should have checked the grout around the upstairs bathtubs first before making a larger hole in the bathroom ceiling below the tub. The problem was identified and I was able to re-grout the problem area and restore both bathrooms.
Awrusa was always nice and helped with any questions the plumbing co. Was slow about repairs fixed one leak but had another didn't sem to want to get involved in second leak made up an estimate but didn't hear from them for over a month I ended up fixing the leak myself they finally came back out and checked meter said I didn't have a leak anymore not sure what the delay was all about March 4th ended April 23
The service agents that came out to do the work were absolutely fantastic. The problem I had was with the person trying to schedule the appointment. It would be nice if American Water Resources would use people whose first language is English those of us who are senior citizens and hearing impaired have difficulty dealing with foreign accents from Thailand or from wherever And they wanna go over stuff we don’t care about we just want our issues taken care of but these people you can’t shut them down they get on a roll and they won’t stop try hiring people that can speak English
After the fourth try we finally had someone show up it was longer then expected. Long enough for the Mayor of our community to come out and knock on our door plus the Assoc to send out a warning with a due date for fine. Too much stress over two weeks for a broken sewer pipe. We had no control. However when the right folks finally came they took care of it. Please keep a list of contractors for specific areas and types of work. We appreciate the diligence in getting someone for us.
The technicians were great. RepIr done as scheduled. We were told we should hear something out the proposal 24 to 48 hrs. It took 6 days but were very satisfied with the proposal since we had the hose and water line warranty
I really appreciated the courtesy of your personnel. I wish I could remember their names to give them all due credit. I am giving this four stars instead of five only because my water was turned off on a Wednesday morning---and to be honest it was because of weather issues--but I did not get water back until Saturday. By Friday night, I had lost my steam heat, but luckily it was back on Saturday. So, let's make it 4-1/2 stars!
Prompt,professional response
The customer service need a lot of improvement. I have only used the plumbing service and each time in trying to make an appointment, it has taken over 20 minutes. In that time frame, I experienced being put on hold sometimes over 5 minutes. Explaining my issues with my plumbing problems encountered my having to explain it over and over again.
Cleared blocked sewer line but will not replace line from root intrusion, also Still owed a refund of $9.89 for cancelation of old service deducted 1/6/25 & canceled 12/9/24
I wish I could have received the service to repair the water leak sooner. We had to shut the water off due to it running down the street.
The last gentlemen who came to my home did an excellent job. I was very pleased. I cannot honestly say that about others who did work.
Helping me out with the problem I was having. Listen to .And resolve my problems. I am thankful. Jessie M Snead Jr
American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
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