FRAUD
FRAUD! I returned unused items and they said it smelt like perfume and would only issue store credit.. I went back and forth over email and then had to file a chargeback to get my money back. I WOULD NOT ORDER FROM HERE.

Beginning Boutique is an online retail platform specializing in stylish women's clothing, offering a wide range of products including dresses, tops, bottoms, and swimwear. The company's collection features trendy options suitable for various occasions, from casual outings to formal events. With a focus on providing fashionable attire, Beginning Boutique caters primarily to young women seeking the latest fashion trends and quality pieces that fit their lifestyle. Customers can expect a seamless shopping experience, highlighted by quick shipping options, including next-day delivery, and a user-friendly return policy. The platform is designed to accommodate a diverse range of body types, offering extended sizes from 4 to 22. Beginning Boutique prioritizes customer satisfaction, as evidenced by their dedication to friendly support and transparent pricing, which includes covering customs charges at checkout.
Beginning Boutique receives mixed feedback from customers, highlighting both commendable service and significant issues. Many reviewers praise the outstanding customer service, noting quick responses and helpful staff who resolve issues efficiently.
Customers appreciate the beautiful clothing and fast shipping, with several expressing satisfaction with their purchases. However, a substantial number of complaints center around the return process, with customers frustrated by high return fees and inconsistent sizing. Some report difficulties in receiving refunds, claiming that items were returned in unused condition but still faced issues. Overall, while the customer service and product quality receive positive remarks, the challenges with returns and sizing create a less favorable experience for many.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 60 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.1 | 7 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 3.2 | 5 |
| Dec 24 | — | 0 |
| Jan 25 | 3.7 | 6 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | 4.0 | 2 |
| Apr 25 | 2.6 | 5 |
| May 25 | 3.0 | 5 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 4.9 | 7 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I haven’t received my order yet, but the online customer service I received when I accidentally ordered the wrong pro...”
“I returned unused items and they said it smelt like perfume and would only issue store credit”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.1 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.9 out of 5 (fair) | 3.0 out of 5 (fair) | +40% | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Beginning Boutique is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 2.9).
60 reviews of Beginning Boutique. Filter by what matters to you.
FRAUD! I returned unused items and they said it smelt like perfume and would only issue store credit.. I went back and forth over email and then had to file a chargeback to get my money back. I WOULD NOT ORDER FROM HERE.
Bought a dress for $69 they charged $9.996 for shipping for a total of $79.94 and then it was way too small according definitely not the right size and when we returned it, they charged us 13.99 to return it so I’m only getting $56 back.
I can't give less than one star but if I could it would be 0. Do not shop with these people. The clothing sizes are inconsistent, they charge back every time you have to return something despite the fact you measure according to their measurements on the website. They are refusing a full refund for us of over $80 despite us having to return their shit clothes 3 times The materials weren't nice and the sewing at seems very poor. I've taking the matter of the refund up with ACCC as well as doing a dispute with the bank because store credit after 3 returns is a joke, we can't use your clothes they are crap!
Quick answers to the questions people ask most.
Beginning Boutique is a legitimate company with a high customer rating of 4.5 out of 5 based on numerous verified reviews, indicating real customer experiences that highlight their quality and service.
No, Beginning Boutique is not a scam. While some reviews mention issues with sizing and returns, the majority reflect positive experiences with their customer service and product quality.
Beginning Boutique offers a wide range of women's fashion items, including dresses, tops, and accessories, often noted for their chic styles and quality.
Beginning Boutique accepts various payment methods including credit cards and PayPal, allowing for convenient transactions for customers.
Beginning Boutique has a return policy that allows returns, but some customers have mentioned a return fee. It's advisable to check their website for the latest details on returns and guarantees.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 47% are 1–2★.
It's china factory made and it shows. Sizings are inconsistent and offbeat. Cheaply made items selling in Australia at made in Australia prices. Customer service is designed to benefit the brand not the customer. They'll say items have shipped when they haven't to avoid addressing order issues in a timely manner and before it has shipped. The claim is they ship fast, but in fact an order in question didn't ship for several days despite Ruby saying it had. Lies aren't appreciated when a first time customer. Deterred will take custom elsewhere.
I bought a dress for $91 didn’t love it and felt like it wasn’t worth the price so I’m returning it. There’s a $14 return fee and I’m only getting $67 back. Actually ridiculous.
They would not let me return an item I cancelled before shipment and get my money back but they will let you return the item if you received it for money back… insane
Do not order from the store! My package was lost in transit for over a month, and they still will not give me a refund! If I could get zero stars, I would! Awful customer service!
Received the incorrect dress twice. Returned it after the first time and had to pay the ridiculous ten dollar return free for their own mistake; then received the wrong dress yet again in the mail. Don't order from here if you want to receive what you ordered.
This company has the worst customer service. I purchased a sweater as a gift and the first time she wore it, it unraveled at the neckline making it unwearable. The sweater quality was very poor. They requested a picture which I sent and they offered 25% refund or 50% gift card. I said that was not acceptable so they bumped it to 50% refund and 80% gift card. Why would I want a gift card considering the poor quality of their products. They should've just refunded the money. Won't do business with them again.
Scam. Fabric is not what is mentioned. On the site it said to cotton and polyester. They also do not respond to emails. And from today they have updated their webpage but forgot that consumers can just go to a snapshot time of their webpage.
I live in Ontario Canada. I ordered a dress for my daughter on October 21. Somewhere within the shipping process my dress never made it to Ontario Canada and instead was sent back to Australia on October 29. I contacted the company and at first kept telling me my dress was in Canada and to file an investigation. I tried but becasue it involves an international tracking number I am unable to but Canada post suggested that the company can. Well, Beginning Boutique was extremely unwilling and instead repeatedly told me to wait to see if the dress would come. As of today the company has blocked my email address. I am out over $120.00. I have proof of all their emails to back up what I am saying. This is not a way to do business. The reviews on their website must be fake. I wrote a bad review and they won't post it.
Return policy is misleading. They decide how long they think it’ll take for your package to be returned to their warehouse. No matter how early you start, it won’t make it within their 14 day window, so you’ll only be offered store credit. And the dress wasn’t that nice either.
Worst customer service experience in my life. Purchased from them. Never received confirmation. Needed to return and couldn’t locate order number because I never received email and there was no invoice in the bag. By the time I received a response back from customer service regarding my order I was told that it was passed the return window for a refund and that would get store credit only. I will never purchase from this company or recommend it to anyone! They do not value their customers!
Zero customer service. Have contacted at least 5 times and not a single response. Would recommend staying away for this reason alone. Sizing is unreliable.
My daughter recently purchased a dress through the website and used her credit card. She is the authorized user and I am the owner of the card. Almost immediately they sent her an email stating there is a security check and to send a screenshot of the transaction as it appears on the online banking statement. If this is not done order will be cancelled. Immediately my concerns for this place kicked into gear and I said no way. However, the transaction still went through. I told them again that this is terrible business practice to ask individuals to send any transaction information via email. The individual still refused to send product unless I give this information or speak over the phone. Now I have no product and they have my money for an additional ten business days. Don't do business here. I think that asking for transaction information of any kind poses a security risk. Doesn't matter how they word it in their policy. Steer clear.
The dress looked nothing like the photo and felt and looked cheap. The dress also took forever to get here. When applying for a refund we were told that it must get there within a certain amount of days. This is insane considering it took way longer to get here. I would not recommend this boutique for anybody who lives outside of Australia.
Horrible. Clothes were terrible quality and they refuse to refund me. The scam is they only offer store credit for returns and don’t tell you until after the fact. They also claim to only give a refund if it’s returned to their warehouse after 14 days of delivery even though it’s completely out of the customers hands on how long it takes to get there. I fell for ordering from this place by a sponsored tiktok ad. Don’t order from this place!!
I ordered one dress and paid for 5 DAY shipping. It has been three weeks and still in transit, and I am moving from school so I am unable to access my package IF it even gets here. Beginning Boutique is unwilling to resolve this issue by cancelling my order. Terrible customer service and extremely long shipping. DONT bother wasting your money here.
Don't be misled by the "Free Returns" policy. You are welcome to return an item, but you will not get reimbursed for the item. They issue you an in-store credit, so you have to spend your money on yet another poorly made item. They don't even offer you the option to reimburse your credit card. If you email them and insist that they credit your card, they will do it, but they charge you a processing and shipping fee for the return, so you end up losing money on your purchase. So their "Easy Returns Process", is really only meant to benefit the company, not the consumer.
Beginning Boutique is an online retail platform specializing in stylish women's clothing, offering a wide range of products including dresses, tops, bottoms, and swimwear. The company's collection features trendy options suitable for various occasions, from casual outings to formal events. With a focus on providing fashionable attire, Beginning Boutique caters primarily to young women seeking the latest fashion trends and quality pieces that fit their lifestyle. Customers can expect a seamless shopping experience, highlighted by quick shipping options, including next-day delivery, and a user-friendly return policy. The platform is designed to accommodate a diverse range of body types, offering extended sizes from 4 to 22. Beginning Boutique prioritizes customer satisfaction, as evidenced by their dedication to friendly support and transparent pricing, which includes covering customs charges at checkout.
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