Bitdefender is a global leader in cybersecurity software, providing comprehensive protection solutions for both individual consumers and businesses since its inception in 2001. The company offers a range of products designed to safeguard digital environments, including all-in-one security solutions for home users, as well as tailored security platforms for small to large enterprises. Bitdefender's offerings encompass advanced threat detection, response capabilities, and cloud security management, ensuring robust protection against evolving cyber threats.
Targeting a diverse customer base, Bitdefender serves millions of users worldwide, including families seeking reliable online safety and organizations aiming to protect sensitive data and maintain their reputation. The company's innovative technologies, such as Bitdefender GravityZone and partnerships with industry leaders like Ferrari, highlight its commitment to delivering effective cybersecurity solutions that enhance resilience in various sectors. For more information, visit www.bitdefender.com.
Bitdefender receives mixed reviews from customers, reflecting both strong praise and significant frustrations. Many users commend the antivirus software for its effectiveness, noting it provides excellent protection and has a knowledgeable support team that is responsive to issues.
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Positive experiences highlight the company's customer service, with several reviewers appreciating the prompt resolution of technical problems and the friendly staff. However, a notable number of complaints focus on difficulties with auto-renewal cancellations and poor communication regarding subscription issues. Customers express frustration with the automated customer service system, which they find unhelpful and confusing. Additionally, some users report problems with the software blocking essential banking functions.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.5
1,000
100%
● Low
3.5 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
3.6
12-month avg
3.5
All-time
3.5
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
3.7
43
Sep 24
3.7
72
Oct 24
3.9
89
Nov 24
3.6
107
Dec 24
3.2
109
Jan 25
3.1
108
Feb 25
3.6
75
Mar 25
3.6
91
Apr 25
3.6
80
May 25
3.7
87
Jun 25
3.8
80
Jul 25
3.2
59
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 308 positive reviews
Customer service45%
140 mentions
Fast & efficient16%
48 mentions
Helpful support10%
31 mentions
Easy to use9%
28 mentions
“Product BD Total security was as such great, but encountered some issues due to my fault and the product became unusa...”
On “Customer service” · Jul 17, 2025
Top complaintsof 162 negative reviews
Customer service34%
55 mentions
Account issues19%
30 mentions
Subscription17%
27 mentions
Installation14%
22 mentions
“The automated customer service page is a maddening blind loop”
On “Customer service” · Jul 17, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Computer & Software.
Overall rating and review count for this company and similar companies
Saw that Bitdefender was a recommended cheap antivirus package in Which? and bought it. Then the emails started, each day another one asking me to activate a more expensive antivirus package. And they kept coming. Decided enough was enough and wanted to cancel. Got on the website and the only contact available was by email. Entered the details and hit send and it hung and wouldn't go through almost as if they weren't accepting them!? There was also no phone number on the website so I googled it and when I rang the number I got a tone and a recorded message - 'there is no-one here to take your call, goodbye'!! The same thing each time I tried again!!!
Contacted Which? and they sent me a link to a supposedly live chat. Except it wasn't, it was a link to the website instead. Eventually worked my way through the instructions and discovered how to cancel my account and afterwards realised that they don't tell you to first cancel your subscription and ask for a refund so now I have no access to do so! Wonderful!! Will have to do it through the bank I imagine.
Should have looked at where they're based - Romania, and that would have given me second thoughts! You have been warned!!
My problems began with Bitdefender Premium VPN over 12 months ago. I did not get a satisfactory response to my issue, and due to a lack of communication and response, I cancelled my Subscription. I reverted to the 'basic' VPN that is in my Bitdefender Plan. But I still have the same issues. I'm frustrated because I cannot find a way to contact anybody to get the issue sorted.
The problem I have may not sound important to most, but I'm located in rural Western Australia, in a remote area. I rely on internet for most things, including entertainment. However, the issue occurs when attempting to access ABC i-view programs. ABC considers that my VPN is attempting to access their programs from an international source and they won't allow access. This was the problem that I had with VPN Premium that wasn't addressed. And I'm having the same issue with the basic vpn? I cannot watch ABC programs with vpn on!
I would like the
What types of cybersecurity solutions does Bitdefender offer for businesses?
Bitdefender provides comprehensive cybersecurity solutions including endpoint protection, network security, email security, and cloud security services. Their business offerings range from solutions for small businesses to enterprise-grade security platforms. They also offer managed security services and threat intelligence solutions.
How can I contact Bitdefender's business support team?
Bitdefender offers multiple support channels including phone support, email ticketing, and live chat through their business portal. Enterprise customers typically receive dedicated account management and priority support channels. Contact information and support hours can be found on their official website under the business support section.
Does Bitdefender offer free trials for their business security products?
Yes, Bitdefender typically offers free trial periods for their business security solutions to allow organizations to evaluate the products before purchasing. Trial lengths and available features may vary depending on the specific product and business size. You can request trials through their website or by contacting their sales team.
What is Bitdefender's approach to threat detection and response?
Bitdefender uses advanced threat detection technologies including machine learning, behavioral analysis, and global threat intelligence to identify and respond to security threats. Their solutions provide real-time protection and automated response capabilities to help minimize the impact of cyber attacks. The platform continuously updates its threat database to protect against emerging threats.
All 12 questions →Show fewer questions
Can Bitdefender solutions integrate with existing business IT infrastructure?
Yes, Bitdefender business solutions are designed to integrate with various existing IT systems and infrastructure. They offer APIs, management consoles, and compatibility with popular business applications and platforms. Integration capabilities may vary depending on the specific product and your current technology stack.
What kind of reporting and analytics does Bitdefender provide?
Bitdefender business solutions include comprehensive reporting and analytics dashboards that provide insights into security events, threat trends, and system performance. Reports can typically be customized and scheduled for regular delivery to stakeholders. The analytics help businesses understand their security posture and make informed decisions about their cybersecurity strategy.
Does Bitdefender offer managed security services?
Yes, Bitdefender provides managed security services for businesses that prefer outsourced security monitoring and management. These services typically include 24/7 monitoring, threat hunting, incident response, and expert security analysis. Managed services are particularly beneficial for organizations with limited internal security resources.
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absolutely the WORST sign up process ever!!!!!
I never rec'd my activation code after paying. I'm on hold with support, which is a Fort Lauderdale Florida Area Code, which seems very sketchy. Horrible process will be requesting a full refund. This company is awful in their sign up process.
I took the time to call and cancel my VPN subscription. Within a day or so I get and email offering me discounts to renew. Two days later a retention person sends me another email saying since I did not respond to her discount offers she has canceled my request to discontinue service.
This is unacceptable and I will stop doing any business with this company if my request to stop my subscription to their VPN service is not honored.
I am also contacting my credit card company to ensure NO more Bitdefender charges are accepted.
I didn't agree with the renewal price, double last years fee. I saw no option within their website to cancel the auto renew, like there was a year previous. Checking on reddit, others noticed this as it has been removed. They will reply and say go to the following link ending in 29081 in their Q&A to cancel... but the option they point to in your account section HAS GONE pfft! magic!. The only option was to cancel the account, which stated it would cancel the auto renew. This effect was immediate, and I lost 6 weeks of coverage. They sent no confirmation email of my cancellation and I could no longer log into their website.
Roll forward a month to today, they charged me £65 to auto renew via paypal. Looks like they did not cancel it their end, and I should of cancelled it manually in paypal myself.
I tried to reach out to them on their contact form, following refund process. It's broken and won't take space bar characters for your message to them. After you submit it shows three moving dots as if processing but doesn't submit. I'm running the latest chrome. Its as if they are making it deliberately impossible.
A paypal case has been opened. Super shady and borderline fraudulent scam, with the renewal process. Shame is the product was good, had they not been greedy and scammed me I'd still be a customer.
Look out for fake reviews on here, some same users reviewing the product positively twice in as many days.
Update 17/07/25: Bitdefender has dug in and defended themselves. Astonishingly Paypal have sided with Bitdefender, and I have lost my claim. I can't even login to my bitdefender account and use the product I was fraudulently charged for. Faith in Bitdefender was already gone, but now paypal! Unbelievable.
Bitdefender reward themselves for their own failure
Unbelievable! I paid for Bitdefender anti-virus and the VPN. From the start, I couldn't click on the Google Ad tiles at the top of the search results page. Now, 6 months later, I can't even search on Google when the VPN is on.
I called them for help to be told that I had a virus on my machine and they would have to charge me to sort out the problem because it was a page I'd visited. They also told me they had an extra level of coverage that would protect me from everything that was another £49 per year. I wish I'd been told this when I signed up.
I then asked to complain to be told that I could not speak to anyone and I would have to record my complaint, then they would assess it and get back to me.
This is just another example of big companies creating as much distance between them and their customers to make them less accountable and more profitable at our expense.
I think this company are despicable, I could never bring myself to do business in this way, I'd rather be poor!
Am trying for two days to pay vpn by mastercard or pay pall, this last on would send me a code by sms ´but I dont receive.I am fed up of your systems, send
me an invoice and I pay. No hassle and running around the bush.why should on prepay .or invest money on .American sites ?..
Bob De Bruycker
J
Ich war viele Jahre Kundin, alles kein Problem. Dann habe ich dieses Jahr im Januar mein Abo gekündigt um ein umfangreicheres Produkt von Bitdefender zu kaufen. Habe ich auch gekauft. Premium security singel person. Jetzt ist es leider so gewesen das man erstmal Sechs Wochen warten muss bis das Geld zurücküberwiesen werden kann. Kein Problem, ich hab die sechs Wochen gewartet. Nach sieben Wochen immer noch keine Erstattung. Per Email wochenlang Kontakt gehabt, ich soll doch Kontoauszüge schicken, hab ich alles gemacht. Hinterlegt war ich ein altes Konto das nicht mehr existiert. Überwiesen hatte ich die Beträge aber von meinem neuen Konto, in dem Email hieß es das Geld wird auf das Konto überwiesen von dem die Zahlung getätigt wurde. Müsste ja dann eigentlich das neue Konto sein. Fehlanzeige. Bitdefender absolut unhilfreich, man entschuldigt sich bloß und verweist einen an den Zahlungsdienstleister. Der kann auch nix machen weil das Geld von der Bank nicht abgewiesen wurde, also irgendwo angekommen sein muss. Ich habe sogar ein Dokument fotografiert als Nachweis dass das alte Konto aufgelöst wurde. Keiner kann was machen. Und ich werde immer wieder dazu aufgefordert meine Bank zu kontaktieren. Ich habs zwei mal mit der Bank telefoniert. Konto existiert nicht mehr und das Geld wird bei einem aufgelösten Konto direkt abgewiesen ohne dass der Zahlungsdienstleister benachrichtigt werden muss.
Jetzt hab ich also für fast 80€ein neues Abo und keine Erstattung für die 69,90€ vom alten Abo. Großes Kino, werde nie wieder bei Bitdefender ein Abo abschließen. Wehe das wird nächstes Jahr automatisch erneuert obwohl ich es direkt so eingestellt habe, dass es nicht erneuert wird, nachdem ich eine Email bekommen hab, dass Abo im Folgejahr 129€kosten wird.
Level II support -- weekdays only, and they disappeared when the going got tough
I spent threed ays locked out of my Android phone. This is my top-line assessment of the Bitdefender experience during this period of time.
The three day period spanned from late on a Friday, until late on a Monday. At that point, I aborted the mission of realistically obtaining assistance in a meaningfully timely way, and I effected a factory hard-reset of my phone by myself.
This itself was not without its longer-lasting negative consequences, as I'm still trying to re-build things as they were. But waiting for Bitdefender Technical Engineering Support (i.e. Level II Support) to reply to my pleas for assistance in a timely way, was causing more stress and anxiety than it was worth.
Consider this an effort to contribute to due-diligence in decision-making for persons considering using Bitdefender. Hopefully you can go in to the decision-making matrix with 'eyes wide open.'
FRONTLINE CHAT WORKERS
The individuals staffing the 24/7 real-time chats are empathetic, efficient, and enthusiastic in their attempts to find solutions.
However, the scope of what they can remedy is seemingly limited.
I wish they had volunteered that Level II Support is not available on the weekends. This could have completely re-shaped my experience.
WHEN THINGS GET COMPLICATED, LEVEL II TECHNICAL SUPPORT ENGINEERS SUDDENLY DISAPPEAR
Complex and/or atypical cases are bumped up to 'technical support engineers'
The one such 'technical support engineer' I dealt with proved to be useless in assisting me. Why? Not due to technical incompetences. Rather, he went AWOL/Silent when I shared a screenshot with him demonstrating that contrary to his assertion, my interface was different than the one he was describing. Further, I was inquiring about suggested next steps.
In other words, when the proverbial '!@#$ hit the fan' in terms of complexity, suddenly he wasn't quick to answer.
UNPROFESSIONAL COMMUNICATION
I don't expect miracles, but he could at least have demonstrated the professionalism to admit that there was an issue to which he may not have an immediate solution, and the next steps he anticipated trying in an effort to remediate the situation (e.g. confer with XYZ colleagues, and that I could expect to hear back in ABC time-frame, etc.). This would have helped to set realistic expectations.
When instead I received no reply whatsoever...put yourself in my shoes (after 3 days of being locked out!), and ask yourself how you would feel?
ROMANIAN BUSINESS HOURS
It seems that 'technical support engineers' are staffed primarily or exclusively during Romanian business hours. Even during Romanian business hours, any assurances that a case has been flagged as warranting greater urgency, were seemingly meaningless.
NO WEEKEND SUPPORT BEYOND STANDARD CHAT
'Technical support engineers' are not staffed on weekends.
At the end of the day, following way too long periods of non-responsiveness, and despite my request that someone at least assist me with a real-time walk-through of my attempts with a hard reset (i.e. I was encountering a 'NO COMMAND' error message when attempting a factory hard-reset), I decided to troubleshoot this myself.
I believe that with more transparency and honesty about the limitations of access to 'advanced' technical support, I could have been spared three days worth of stress and anxiety. I resent this deficit of transparency and honesty. Especially for a product tied to security, it would seem unwise to breach my trust.
Moving forward, if I again require support, I will collaborate with entry-level, real-time chat support, and if my problem is not then solved, I will then proceed directly to a hard-reset. I won't waste time waiting on 'technical support engineers.'
I do not see myself renewing my subscription when it comes due.
I will try to find other solutions to remedy my security concerns, whether that means exploring different 3rd-party applications, or security measures native to Android itself. Moreover, I will have either further impetus to explore whether my understanding is accurate that a closed ecosystem such as iOS may be more secure than Android, thereby expediting my migration to iOS, to avoid a reliance on products such as Bitdefender.
Maybe you are generally more tech-savvy than I am. Maybe you won't be in a situation where other people depend on being able to reach you by phone, and delays won't matter to you as much as they do to me. Maybe you are more experienced than I, and therefore you have already tempered your expectations of tech support generally, including how fast/slow they respond.
And if not, then I hope this review is helpful to you.
Bitdefender versagt wenn man es wirklich mal braucht
Ich hatte auf meinem Windows 1064 Bit Laptop 3 Viren:
Trojan.Gen.2, Trojan.Clop.exe und Cyborg.Zeus.zip
Bitdefender hat KEINS von den 3 Viren erkannt, geschweige denn entfernt. Totalausfall.
Ich war gezwungen Windows 10 neu zu installieren unter Verlust aller persönlichen Programme und Daten.
Das Tool versagt wenn man es wirklich mal braucht.
Wie eine Versicherung die im Schadenfall doch nicht zahlt.
Hände weg. Rausgeschmissenes Geld. Ersatz wurde verweigert. Nie wieder !
Die Fa. Bitdefender verlängert ein Abo, ohne Meine Zustimmung. Trotz mehrfacher Versuche kann ich über die Internetseite der Fa. Bitdefender keine Rückerstattung beantragen. Aus meiner Sicht ist das Betrug, den ich zur Anzeige bringen werden
Bitdefender Digital Identity software waste of money
I paid for a years subscription for the Bitdefender Digital Identity Protection. All this does is send you emais sbout stuff that is in news anyway. Plus email says that Bitdefender ran some test and no threats yo my identity. Yet there has been a major threat to myself and millions of others via an airline Qantas. Qantas has confirmed digital info has been hacked, yet Bitdefender Digital Identity doesnt even know about the threat. Useless waste of money, don't bother with it.
1.Nach jedem Update "kriecht" BitDefender tiefer ins System, dies ist glaubwürdig wie es auf vielen Internetseiten geschrieben steht.
Der ComputerStart dauert mit BitDefender lange als ohne BitDefender.
Nach Deinstallierung (mit der App) und Neustart und Reinigen der Registry per Hand,
hat sich die Startzeit um drei-viertel verkürzt.
2.System zu langsam
Jede APP wird erst gescannt bevor sie öffnet. (z.B. Notepad++ und das dauert)
Es wird wie folgt begründet:
-das Bitdefender nicht das einzige Sicherheitsprogramm ist, das auf Windows installiert ist.
Stimmt nicht,
-das die Mindestsystemanforderungen für die Ausführung von Bitdefender nicht erfüllt sind.
Stimmt nicht. Hatte BD auch auf Windows 11.installiert.
-sie haben Apps installiert, die Sie nicht verwenden,Blödsinn
-Datenbeschädigung, Festplattenfragmentierung,
-Ihr System ist vielleicht infiziert,
alles nicht nachvollziehbar.
-Die Geschwindigkeit und das allgemeine Verhalten Ihres Systems kann auch durch Bedrohungen beeinträchtigt werden.???
wenn das so wäre, hat BitDefender beim scannen nichts gefunden. Mein System ist sauber.
3.Dateien gelöscht
BitDefender kann nicht mal unterscheiden ob es ein legales Programm ist oder nicht.
BitDefender Scannt trotz Deaktivierung (heimlich) Externe Festplatten und
hat mir einige gekaufte, nicht infizierte, Exe Dateien unwiderruflich gelöscht.
Es waren auch ältere Programme dabei , die es nicht mehr gibt.
Nach vollständiger Deaktivierung von BitDefender auf meiner Externen Festplatte mit Windows 10 ToGo (Starten überall möglich auch wenn Windows 11 installiert ist) und Deinstallierung vom Hauptrechner ,bekam ich Post.
In der E- Mail steht:
"Sie können jederzeit einen Blick in Ihr Bitdefender Central-Konto werfen, um ein weiteres Gerät zu schützen."
Nach diesen Satz kann ich gleich wieder Windows 95 installieren.
"Die Alternative wäre, Ihr Gerät ungeschützt zu lassen.
Aber Sie lassen ja auch nicht Ihre Haustür offenstehen und hoffen,
dass Einbrecher einen Bogen um Ihr Haus machen!"
Alles richtig aber es gibt noch andere Anbieter, die das System nicht belasten.
Man kann nicht richtig arbeiten,wenn BD installiert ist.
Being served adverts in an app I pay for is not good
Usability has deteriorated, prices have gone up, and overall I am sick of this. The straw to break the camel's back is the rollout of special promotional pop-ups, which can be disabled but why was this even an idea in the first place?!
I've been a customer since 2021, I won't be renewing my plan.
Ich kann nur bestätigen, was einige andere User schreiben. Es ist ein absolut unseriöses Vorgehen. Ich hatte meine Abos gekündigt. Trotzdem wurde mir der Jahresbetrag abgebucht uns zwar doppelt. Auf meine Beschwerde haben sie mir ein weiteres Abo angeboten. Was ist dass denn bitte für ein move? Geld habe ich bisher nicht zurück. Ich kann nur jedem abraten. Bitdefender- NIE WIEDER!
How does Bitdefender handle software updates and patches?
Bitdefender automatically updates its threat definitions and security signatures to ensure protection against the latest threats. Software updates and patches are typically deployed through centralized management consoles with options for scheduling and testing. Administrators can configure update policies to meet their organization's specific requirements and maintenance windows.
What compliance standards does Bitdefender support?
Bitdefender solutions are designed to help organizations meet various compliance requirements including GDPR, HIPAA, PCI DSS, and other industry-specific regulations. Their products include features for audit trails, data protection, and compliance reporting. Specific compliance capabilities may vary depending on the product and configuration.
Can Bitdefender protect both on-premises and cloud environments?
Yes, Bitdefender offers hybrid security solutions that can protect both on-premises infrastructure and cloud environments. Their platform provides unified management and visibility across different deployment models including public, private, and hybrid clouds. This approach helps businesses maintain consistent security policies across their entire IT environment.
What training and support resources does Bitdefender provide?
Bitdefender offers various training resources including documentation, webinars, online training modules, and certification programs for IT professionals. They also provide implementation support and ongoing technical assistance through their support channels. Training materials are designed to help users maximize the effectiveness of their security solutions.
How does Bitdefender's licensing model work for businesses?
Bitdefender typically offers flexible licensing options based on factors such as the number of endpoints, users, or devices being protected. Licensing models may include annual subscriptions, multi-year agreements, and volume discounts for larger deployments. Specific licensing terms and pricing are available through their sales team or authorized partners.
About Bitdefender
Bitdefender is a global leader in cybersecurity software, providing comprehensive protection solutions for both individual consumers and businesses since its inception in 2001. The company offers a range of products designed to safeguard digital environments, including all-in-one security solutions for home users, as well as tailored security platforms for small to large enterprises. Bitdefender's offerings encompass advanced threat detection, response capabilities, and cloud security management, ensuring robust protection against evolving cyber threats.
Targeting a diverse customer base, Bitdefender serves millions of users worldwide, including families seeking reliable online safety and organizations aiming to protect sensitive data and maintain their reputation. The company's innovative technologies, such as Bitdefender GravityZone and partnerships with industry leaders like Ferrari, highlight its commitment to delivering effective cybersecurity solutions that enhance resilience in various sectors. For more information, visit www.bitdefender.com.
