it continually blocks my banking…
it continually blocks my banking passwords

Bitdefender is a global leader in cybersecurity software, providing comprehensive protection solutions for both individual consumers and businesses since its inception in 2001. The company offers a range of products designed to safeguard digital environments, including all-in-one security solutions for home users, as well as tailored security platforms for small to large enterprises. Bitdefender's offerings encompass advanced threat detection, response capabilities, and cloud security management, ensuring robust protection against evolving cyber threats. Targeting a diverse customer base, Bitdefender serves millions of users worldwide, including families seeking reliable online safety and organizations aiming to protect sensitive data and maintain their reputation. The company's innovative technologies, such as Bitdefender GravityZone and partnerships with industry leaders like Ferrari, highlight its commitment to delivering effective cybersecurity solutions that enhance resilience in various sectors. For more information, visit www.bitdefender.com.
Bitdefender receives mixed reviews from customers, reflecting both strong praise and significant frustrations. Many users commend the antivirus software for its effectiveness, noting it provides excellent protection and has a knowledgeable support team that is responsive to issues.
Positive experiences highlight the company's customer service, with several reviewers appreciating the prompt resolution of technical problems and the friendly staff. However, a notable number of complaints focus on difficulties with auto-renewal cancellations and poor communication regarding subscription issues. Customers express frustration with the automated customer service system, which they find unhelpful and confusing. Additionally, some users report problems with the software blocking essential banking functions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.7 | 43 |
| Sep 24 | 3.7 | 72 |
| Oct 24 | 3.9 | 89 |
| Nov 24 | 3.6 | 107 |
| Dec 24 | 3.2 | 109 |
| Jan 25 | 3.1 | 108 |
| Feb 25 | 3.6 | 75 |
| Mar 25 | 3.6 | 91 |
| Apr 25 | 3.6 | 80 |
| May 25 | 3.7 | 87 |
| Jun 25 | 3.8 | 80 |
| Jul 25 | 3.2 | 59 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Product BD Total security was as such great, but encountered some issues due to my fault and the product became unusa...”
“The automated customer service page is a maddening blind loop”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Computer & Software.
| Company | Overall | Legit | Service | Quality | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 3.8 out of 5 (good) | 2.7 out of 5 (poor) | +3% | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 0% | 192 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 |
Bottom line: Bitdefender is #5 of 5 on overall rating in this group. On website & app, One Stop Cable Shop scores higher (4.7 vs 2.7).
1,000 reviews of Bitdefender. Filter by what matters to you.
I don't like that it is too confusing to deal with payments and account issues.
Difficult all around. Purchase, renewal, installation, setup, and daily use are confusing and waste time. If I could still use Kaspersky, I would. Update: On every purchase, upgrade, renewal and installation I've needed to contact customer support and get them to fix something. This is definitely NOT user friendly for this client. The constant ads and push to use another of their products just makes it so much more difficult to navigate through the process. Enough with the marketing! There is a point when it becomes obstructive, invasive and for this client a reason to switch to another product. I recently renewed because I didn't have time to research and install something new. I discovered that installing a new product would likely have been faster and easier.
Quick answers to the questions people ask most.
Bitdefender provides comprehensive cybersecurity solutions including endpoint protection, network security, email security, and cloud security services. Their business offerings range from solutions for small businesses to enterprise-grade security platforms. They also offer managed security services and threat intelligence solutions.
Bitdefender offers multiple support channels including phone support, email ticketing, and live chat through their business portal. Enterprise customers typically receive dedicated account management and priority support channels. Contact information and support hours can be found on their official website under the business support section.
Yes, Bitdefender typically offers free trial periods for their business security solutions to allow organizations to evaluate the products before purchasing. Trial lengths and available features may vary depending on the specific product and business size. You can request trials through their website or by contacting their sales team.
Bitdefender uses advanced threat detection technologies including machine learning, behavioral analysis, and global threat intelligence to identify and respond to security threats. Their solutions provide real-time protection and automated response capabilities to help minimize the impact of cyber attacks. The platform continuously updates its threat database to protect against emerging threats.
Yes, Bitdefender business solutions are designed to integrate with various existing IT systems and infrastructure. They offer APIs, management consoles, and compatibility with popular business applications and platforms. Integration capabilities may vary depending on the specific product and your current technology stack.
Bitdefender business solutions include comprehensive reporting and analytics dashboards that provide insights into security events, threat trends, and system performance. Reports can typically be customized and scheduled for regular delivery to stakeholders. The analytics help businesses understand their security posture and make informed decisions about their cybersecurity strategy.
Yes, Bitdefender provides managed security services for businesses that prefer outsourced security monitoring and management. These services typically include 24/7 monitoring, threat hunting, incident response, and expert security analysis. Managed services are particularly beneficial for organizations with limited internal security resources.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 32% are 1–2★.
Produkten som sådan är bra men jag blev sur när det gäller förnyelse. Har betalat fram t.o.m. 8/7 via ett årsabonnemang. Redan i början på maj kom ett mail om att förnyelse måste ske senast den 22/6. Nu hade man "förbättrat" tjänsten genom att öka antalet enheter som ingår från tre stycken till fem stycken. Något jag inte har någon som helst nytta av. Samtidigt hade man även höjt priset. Jag erbjöds ett års förlängning för 819,99:-. Jag avvaktade eftersom det var långt till den 22/6. Ett par veckor senare kom ett nytt mail och nu erbjöds jag att förnya men till priset 474,99:-. Den 8/6 - nytt mail om förnyelse och nu till priset 819,99:- igen. Så den 14/6 ännu ett mail och nu var priset 474,99:- igen. Rörigt? Ja något och det som irriterar mig är att om jag hoppat på det första erbjudandet hade jag fått betala 345:- mer än om jag väntat. Någon förnyelse av Bitdefender blir det inte för min del utan när mitt abonnemang går ut kommer jag att byta till ett annat säkerhetspaket. OBS! Om du inte tänker förnya din prenumeration - glöm inte att plocka bort dina kortuppgifter så dragning inte är möjlig (det har jag redan gjort).
Supposedly a great product based on reviews. I have nothing in my experience to prove it technical aspects are bad. This is from a general user perspective: 1. Dashboard is somewhere between poor and awful. 2. Updates with Windows 11 IS awful. Same issue OVER AND OVER again for what must be year. You get a notification from Windows that BitDefender Virus & Threat protection needs action. Open BitDefender and have a difficult time figuring out what is wrong since the "Dashboard" doesn't flag anything. It's usually the same issue that you find eventually under "Notifications". A great "Dashboard" would have flagged that right off the bat.
cynical upgrade trap.. Install bitdefender and you get b.d. VPN too. It diverts ALL of your internet traffic through it with a small free Mb allowance included. This is of course quickly used up and when it is, in my case at least, stopped all internet from working! Had to contact customer support and quickly came up with the solution (been there before perhaps?!). The solution is via the CMD prompt and a series of things have to be typed in (DOS level). This is going to be challenging or new for quite a lot of people and I thinks its meant to be that way to get another £30 subscription out of you. That ferrari F1 sponsorship doesn't come cheap !
Be careful when renewing a subscription with a special offer link in an email from Bitdefender. I thought I was renewing my current subscription, but in fact the link signed me up to a brand new subscription. So my current subscription and the new subscription overlapped by 5 weeks. I have requested a refund. (Update: refund received quickly.) Furthermore, it's quite difficult to work out how to turn off auto renew on subscriptions. Bitdefender do not reward customers for loyalty. It's worth checking the prices of new subscriptions rather than renewing a current one.
Je ne comprend pas l'anglais. et la traduction de cet onglet ne fonctionne pas.
Ik weet het nog niet zonet. Net zoals een review van een andere gebruiker, na het gebruiken van Bitdefender stroom mijn inbox van Hotmail vol met spam. Het lijkt wel of ze met opzet dingen doen om te geloven dat je beter nog meer veiligheid moet hebben. En tja Roemeens bedrijf..ze jatten hier je portemonnee op straat als je je schoenen strikt..Ik vertrouw het voor geen meter, en weg met die zooi
Been locked out and no inter net on tablet only .very hard to sign in,asks the same question over .and over
I apologize for not seeing your response until now. The Trustpilot responses were in my Junk Mail folder. I thank you for your offer to help me and will contact you since I truly wish to experience optimal Bitdefender protection. ~~~~~~ For two years I have been paying for a Bitdefender Total Security subscription and I have seen little to no protection activity on my iPhone (the only device I currently have been using the “protection” on). Even when I used FREE Bitdefender mobile apps on my android phone I saw a plethora of scans, blocks, warnings and so forth. But since 2023 I have yet to see 1 OBVIOUS text message flagged, even as Junk (this last one came through as an iMessage but was from an easily-identifiable bogus email address!). To add salt to the wound: I can never get HELP but am deferred to “Community Forums.” I am being protected so well that I have had more account breaches (small unknown Credit Union account) & more of different varieties than I did BEFORE I PAID for “protection!” I am VERY careful and thought I could finally have some freedom to actually function in the digital world, but I feel utterly UNPROTECTED & with no support or oversight! (P.S. What order number? From my purchases? From my non-existent Case #s?)
Client depuis 2023 j'ai la totale en Antivirus vpn et dernièrement identité numérique... Par contre mon renouvellement du 30 Avril a déjà été renouvelé le 14 au prix fort... Mes besoins en appareils protégés ayant changé j'ai appelé le service client pour exprimer ma surprise puis ma colère j'ai demandé l'annulation de l'abonnement et bien sûr seul le dernier à 35€ (identité numérique) à été annulé alors que je ne parlais pas de celui là ... Comme on ne m'a pas compris c'est la dernière année que vous me prendrez l'argent avant la date j'ai annulé le renouvellement automatique... C'est bien dommage car votre produit est topissime...
Hola; he instalado Bitdefender Secure Pass en mi móvil; y la experiencia ha sido deficiente; era mejor Bitdefender Password Manager.
Bitdefender appeared to offer good protection, but as with everything there's hidden problems that Bitdefender would like to keep hidden. One example is: When US based ip addresses search for Bitdefender ratings and reviews, the company has manipulated Trust Pilot to show only .au results. Not .us reviews. My company and my wife's accounts were compromised and majority of the activity came from Romania, Germany. Bitdefender had no liability though, because they are protected under the online user agreement. Let's stop and think about this for a moment. Think about all the times you heard about identity breaches in the news from either Microsoft, our healthcare system or even the US Social security offices and let's not forget about the IRS or cred karma or Equifax. What I found worked best: creating impossible passwords using several special characters. Example: $#@&+€√π% along with numbers and random letters. And never using the same password twice. My email address is even crazier but it works well. It's something like: 70$+90T@ whatever you choose for com. You see, most emails and passwords can be found or discovered because people use names or words in emails and passwords. Stop using logic in your password. Finally: go to the store and purchase a physical address book and write down your passwords there. Don't take a pic of it and never use the same password twice. P.S. I found it helpful to restart my devices once a day. It's crucial to hit restart and not shutdown and then just power back up. Most devices reset on restart and not shutdown. If you're a Yelp user, then you may be at risk because YELP made a few deals with Microsoft and is in your life ( like it or not ) to Yelp or not to Yelp is the question. Remember check for steering to: au site results and type .US every now and then. Oh and my financial losses equated to just over $300k trusting Bitdefender. I'll never recover my losses. Thanks Romania, enjoy my money.
I recently found out that BitDefender has removed the ability to block websites under "Online Threat Prevention". BitDefender Total Security appear to have this feature in Parental Control, but it has been removed from "Online Threat Prevention". I do not want to block a website for a child, I want to block it globally. There are instructions for how to so this all across the internet, but the "Action" dropdown under Exceptions is no longer there. It is disappointing when a company removes key features from their product. After years of being a loyal customer I am not going to be renewing.
Service and Product are still number one, but loacation service on my 4 Devices are often not avaible and functionalliy so that it can takes more than one day to update a Location from a device. I dont know why i am spending 14€ esch month for no functionalitys like i will pay for... this is killing any positive feeling with bitdefender and your products that i have in last years, with this problem by this year in may account, so it give me fully negative feelings. Sorry! Stay healthy! Sincerly Mr Wanders
I have been using Total Security for two years. Essentially a good product. However.... SecurePass was added to Total Security after my purchase in 2022. An active subscription does not upgrade you to the current version with SecurePass, and you WILL be automatically billed for Total Security without Securpass rights (even though you receive no discounted price for the lesser product. This is purposely hidden from subscribers and requires you to cancel auto-renew, and purchase Total Security again (per BD tech support).
I love Bitdefender. However, I tried to install SecurePass and got nowhere. I thought the instructions were very unclear and I did not have a lot of time to make the transition. So, I just backed out. Maybe it was just me, but I will just stick with the wallet, until Bitdefender removes it. I do not remember the exact date I tried to install. It was a few weeks ago.
Bitdefender automatically updates its threat definitions and security signatures to ensure protection against the latest threats. Software updates and patches are typically deployed through centralized management consoles with options for scheduling and testing. Administrators can configure update policies to meet their organization's specific requirements and maintenance windows.
Bitdefender solutions are designed to help organizations meet various compliance requirements including GDPR, HIPAA, PCI DSS, and other industry-specific regulations. Their products include features for audit trails, data protection, and compliance reporting. Specific compliance capabilities may vary depending on the product and configuration.
Yes, Bitdefender offers hybrid security solutions that can protect both on-premises infrastructure and cloud environments. Their platform provides unified management and visibility across different deployment models including public, private, and hybrid clouds. This approach helps businesses maintain consistent security policies across their entire IT environment.
Bitdefender offers various training resources including documentation, webinars, online training modules, and certification programs for IT professionals. They also provide implementation support and ongoing technical assistance through their support channels. Training materials are designed to help users maximize the effectiveness of their security solutions.
Bitdefender typically offers flexible licensing options based on factors such as the number of endpoints, users, or devices being protected. Licensing models may include annual subscriptions, multi-year agreements, and volume discounts for larger deployments. Specific licensing terms and pricing are available through their sales team or authorized partners.
Bitdefender is a global leader in cybersecurity software, providing comprehensive protection solutions for both individual consumers and businesses since its inception in 2001. The company offers a range of products designed to safeguard digital environments, including all-in-one security solutions for home users, as well as tailored security platforms for small to large enterprises. Bitdefender's offerings encompass advanced threat detection, response capabilities, and cloud security management, ensuring robust protection against evolving cyber threats. Targeting a diverse customer base, Bitdefender serves millions of users worldwide, including families seeking reliable online safety and organizations aiming to protect sensitive data and maintain their reputation. The company's innovative technologies, such as Bitdefender GravityZone and partnerships with industry leaders like Ferrari, highlight its commitment to delivering effective cybersecurity solutions that enhance resilience in various sectors. For more information, visit www.bitdefender.com.
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