Bitdefender is a global leader in cybersecurity software, providing comprehensive protection solutions for both individual consumers and businesses since its inception in 2001. The company offers a range of products designed to safeguard digital environments, including all-in-one security solutions for home users, as well as tailored security platforms for small to large enterprises. Bitdefender's offerings encompass advanced threat detection, response capabilities, and cloud security management, ensuring robust protection against evolving cyber threats. Targeting a diverse customer base, Bitdefender serves millions of users worldwide, including families seeking reliable online safety and organizations aiming to protect sensitive data and maintain their reputation. The company's innovative technologies, such as Bitdefender GravityZone and partnerships with industry leaders like Ferrari, highlight its commitment to delivering effective cybersecurity solutions that enhance resilience in various sectors. For more information, visit www.bitdefender.com.
Bitdefender receives mixed reviews from customers, reflecting both strong praise and significant frustrations. Many users commend the antivirus software for its effectiveness, noting it provides excellent protection and has a knowledgeable support team that is responsive to issues.
Positive experiences highlight the company's customer service, with several reviewers appreciating the prompt resolution of technical problems and the friendly staff. However, a notable number of complaints focus on difficulties with auto-renewal cancellations and poor communication regarding subscription issues. Customers express frustration with the automated customer service system, which they find unhelpful and confusing. Additionally, some users report problems with the software blocking essential banking functions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.7 | 43 |
| Sep 24 | 3.7 | 72 |
| Oct 24 | 3.9 | 89 |
| Nov 24 | 3.6 | 107 |
| Dec 24 | 3.2 | 109 |
| Jan 25 | 3.1 | 108 |
| Feb 25 | 3.6 | 75 |
| Mar 25 | 3.6 | 91 |
| Apr 25 | 3.6 | 80 |
| May 25 | 3.7 | 87 |
| Jun 25 | 3.8 | 80 |
| Jul 25 | 3.2 | 59 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Product BD Total security was as such great, but encountered some issues due to my fault and the product became unusa...”
“The automated customer service page is a maddening blind loop”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Computer & Software.
| Company | Overall | Legit | Service | Quality | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.5 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 3.8 out of 5 (good) | 2.7 out of 5 (poor) | +3% | 1,000 |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 0% | 192 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 |
Bottom line: Bitdefender is #5 of 5 on overall rating in this group. On website & app, One Stop Cable Shop scores higher (4.7 vs 2.7).
1,000 reviews of Bitdefender. Filter by what matters to you.
I am having great difficulty trying to cancel auto-renewal of a Premium VPN subscription with Bitdefender. Bitdefender want to renew at 100% rate when online they are advertising a 50% discount!!! Their "Contact Us" link constantly times out. What to do?
The automated customer service page is a maddening blind loop! You need to skip it completely. Go directly to the bottom of the page, and select blue link Try another way" to get a hold of a bot, then a human rep. The human rep "Ciprian U." was however very helpful.
Seems to work, but EXTREMELY frustrating to report an issue. Poor customer service. Very hard to find a way to submit a phishing email, or a bad web site that wasn't blocked, etc. There should be an email address "phishing at bitdefender.com" or "suspect at bit..." or similar. Could not find one anywhere.
Quick answers to the questions people ask most.
Bitdefender provides comprehensive cybersecurity solutions including endpoint protection, network security, email security, and cloud security services. Their business offerings range from solutions for small businesses to enterprise-grade security platforms. They also offer managed security services and threat intelligence solutions.
Bitdefender offers multiple support channels including phone support, email ticketing, and live chat through their business portal. Enterprise customers typically receive dedicated account management and priority support channels. Contact information and support hours can be found on their official website under the business support section.
Yes, Bitdefender typically offers free trial periods for their business security solutions to allow organizations to evaluate the products before purchasing. Trial lengths and available features may vary depending on the specific product and business size. You can request trials through their website or by contacting their sales team.
Bitdefender uses advanced threat detection technologies including machine learning, behavioral analysis, and global threat intelligence to identify and respond to security threats. Their solutions provide real-time protection and automated response capabilities to help minimize the impact of cyber attacks. The platform continuously updates its threat database to protect against emerging threats.
Yes, Bitdefender business solutions are designed to integrate with various existing IT systems and infrastructure. They offer APIs, management consoles, and compatibility with popular business applications and platforms. Integration capabilities may vary depending on the specific product and your current technology stack.
Bitdefender business solutions include comprehensive reporting and analytics dashboards that provide insights into security events, threat trends, and system performance. Reports can typically be customized and scheduled for regular delivery to stakeholders. The analytics help businesses understand their security posture and make informed decisions about their cybersecurity strategy.
Yes, Bitdefender provides managed security services for businesses that prefer outsourced security monitoring and management. These services typically include 24/7 monitoring, threat hunting, incident response, and expert security analysis. Managed services are particularly beneficial for organizations with limited internal security resources.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 32% are 1–2★.
L’antivirus gratuito a poche funzioni, l’unica cosa buona è la scansione completa: molto approfondita. Le scansioni contestuali, invece, vengono eseguite in modo sì molto rapido, ma anche estremamente superficiale rispetto alla concorrenza. Inoltre lo sconsiglio fortemente a tutti coloro che usano uno screen reader: in molte aree dell’app Questi strumenti non sono in grado di leggere nulla e non si riesce a navigare all’interno del centro di sicurezza o del modulo di login senza l’aiuto di qualcuno che vede. Anche la visualizzazione dei risultati della scansione è estremamente problematica: spesso la sintesi non legge niente e anche quando lo fa difficilmente si può interagire con i controlli. Se usate uno screen reader considerate altri prodotti fatti molto meglio.
Bitdefender decided to bill me via auto-renewal at least 15 days before my subscription ended. They then, rolled those days over to the current subscription and thought they'd done me a solid. What they'd actually done, is put me into a slight financial predicament because I arrange my bills to come out at set parts of the month. I went through the app to cancel and refund, no option. I found an option on the website which allows you to submit a ticket for a refund, but the page failed to work whenever you'd hit submit. In the end, I had to call them to resolve the issue. I asked for a confirmation e-mail of that conversation for my own safekeeping, so I had it in writing I'd requested a refund the day of the bill coming out, had to wait far too long to get it. I was then put onto a loyalty and retention team to try and stop me from leaving, where they offered me a 50% (close to what new customers pay, so not a huge gesture really) off for the subscription, meaning a partial refund. I responded to that e-mail on the 11th of July between 3 - 4pm BST. I then had to wait until today, the 14th of July, to get a confirmation e-mail informing me of my refund. The entire process is simply ridiculous, and putting me onto a retention team via e-mail when this exact sort of thing could be handled via the app or website instead is just strange. It feels as if, by design, they're trying to make it as difficult as possible for you to cancel or refund, and that for me makes the customer experience atrocious, regardless of how good BD is as a secondary peace-of-mind Anti-Virus. Giving them two stars, the customer experience needs to be vastly improved before I even consider changing the rating.
Vous êtes peut-être les meilleurs mais vous êtes des voleurs avec vos renouvellements automatiques en upgradant les offres au prix fort. Confiance perdue = Client perdu Au revoir.
there is no help when things go wrong.i tried to renew my subscription and never received a number to activate my renewal.there is no phone help and the tutorials don't answer your questionsi finally found a phone numbeer on the internet.aftergetting hung up on twice after waiting 8 minutes i finally reached them and they handled m y problem
Hallo! Ich hatte jetzt 2 Jahre Bitdefender Internet Security auf mehreren PCs. Alle wurden durch Viren attackiert und der Firewall hat so gut wie keine Funktion mit den der lokale PC geschützt werden kann. Laufend musste ich Systemdaten wieder herstellen. Das nervt total. Ob Bitdefender Internet Security gut arbeitet kann jeder selbst herausfinden! Einfach die Konsole (CMD) als Administrator starten und folgenden MS-Befehl eingeben: sfc /scannow Sollte nach Durchlauf der Systemdateiüberprüfung sowas wie „Systemdateien wurden wieder hergestellt“ stehen, hast Du die falsche Sicherheitssoftware um deinen PC zu schützen.
You can help me get all items protected I paid for this and can not get them all protected, I am having trouble getting my iPhone protected can you help please give a phone number to talk to someone
The Bitdefender software provides sufficient coverage for all our devices. It can be a bit temperamental and has a tendency to interfere when not wanted, but this can be overcome. However, when it comes to renewal, be aware, we recently had a notice to say they were going to charge us full price for the next year. But jumping in and disabling the auto-renew feature suddenly prompted a much more attractive 45% discount. This is dishonest and an underhand. Just be transparent, we would have been less inclined to start looking elsewhere.
I purchased Bitdefender on-line and went through the set-up. Unfortunately I needed at the same time to make changes to my PC win 10 such that I now wish to re-install Bitdefender on original machine. What I find is the Code i use dis really a single use. The version loaded in a 30 day free tial not my purchased one. No matter what action I take Bitdefender requires a single use code and which I used previously. Help
Anti virus très complexe d'utilisation....avec de multiples contradictions d'informations....cher, très cher, trop cher pour ce que c'est....pas honnête sur la reconduction du contrat....pensez à prendre un délai assez long pour résilier sinon la reconduction est tacite et le prix explose....manque d'honnêteté. Expérience vécue.
First, so many sites will not connect where I have to go and disconnect it. Then there are many ,many times, like right now. When ot will not disconnect for hours, even when I reboot my phone. I have had this now on my android for 8 months and I think I am going to un install it and stop paying for it.
Dans l'ensemble, ça fonctionne très bien... Mais j'ai eu la mauvaise idée de remplacer 1passsword par leur gestionnaire de mot de passe Secure.pass... Inutilisable, il me réclame sans arrêt une clé de récupération que je possède.... Mais ça ne fonctionne pas... Il faut tout réinitialiser et perdre tous ses mots de passe.... Désespérant...!! J'ai repris un abonnement chez 1password....
For over 10 years I did not have a virus progam ( yes I had windows defender) and did not experience any problems with virus issues.....Today, after reading a consumer test, I decided to buy Bitfender. The first scans show now problems with my PC, no viruses found....nothing ! That's good news ofcourse but makes me wonder WHY I should buy Bitfender....to do what ? I do not feel good about my decision to install Bitdefender; it's not the money (18,- ) but the fact that such companies heavily promote to buy the program while, perhaps, no need ?
I have used BitDefender for several years and am quite happy with the product. However I was shocked to receive a renewal email telling me that my renewal would cost £72.00 whereas it had cost half that amount in previous years. I then looked on the web and found that I could buy exactly the same product and number of users for £32 from BitDefender themselves. I then contacted them and asked why they are treating existing customers like this and was immediately told they would drop the price to £32. I consider this to be a shameful way to treat existing loyal customers.
Une fois de plus le renouvellement automatique (bien que désactivé de mon côté) à été déclenché.. (idem en 2021) Malgré le fait que j'avais déjà renouveler Bitdefender (via une autre formule) 5 jours auparavant. Bref double facturation !! Et les démarches pour obtenir un remboursement sont longues et le site du support plante lamentablement. Même avec 3 tentatives Pourtant j'étais content du logiciel et de son utilité...
Bitdefender automatically updates its threat definitions and security signatures to ensure protection against the latest threats. Software updates and patches are typically deployed through centralized management consoles with options for scheduling and testing. Administrators can configure update policies to meet their organization's specific requirements and maintenance windows.
Bitdefender solutions are designed to help organizations meet various compliance requirements including GDPR, HIPAA, PCI DSS, and other industry-specific regulations. Their products include features for audit trails, data protection, and compliance reporting. Specific compliance capabilities may vary depending on the product and configuration.
Yes, Bitdefender offers hybrid security solutions that can protect both on-premises infrastructure and cloud environments. Their platform provides unified management and visibility across different deployment models including public, private, and hybrid clouds. This approach helps businesses maintain consistent security policies across their entire IT environment.
Bitdefender offers various training resources including documentation, webinars, online training modules, and certification programs for IT professionals. They also provide implementation support and ongoing technical assistance through their support channels. Training materials are designed to help users maximize the effectiveness of their security solutions.
Bitdefender typically offers flexible licensing options based on factors such as the number of endpoints, users, or devices being protected. Licensing models may include annual subscriptions, multi-year agreements, and volume discounts for larger deployments. Specific licensing terms and pricing are available through their sales team or authorized partners.
Bitdefender is a global leader in cybersecurity software, providing comprehensive protection solutions for both individual consumers and businesses since its inception in 2001. The company offers a range of products designed to safeguard digital environments, including all-in-one security solutions for home users, as well as tailored security platforms for small to large enterprises. Bitdefender's offerings encompass advanced threat detection, response capabilities, and cloud security management, ensuring robust protection against evolving cyber threats. Targeting a diverse customer base, Bitdefender serves millions of users worldwide, including families seeking reliable online safety and organizations aiming to protect sensitive data and maintain their reputation. The company's innovative technologies, such as Bitdefender GravityZone and partnerships with industry leaders like Ferrari, highlight its commitment to delivering effective cybersecurity solutions that enhance resilience in various sectors. For more information, visit www.bitdefender.com.
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