Bitdefender is a global leader in cybersecurity software, providing comprehensive protection solutions for both individual consumers and businesses since its inception in 2001. The company offers a range of products designed to safeguard digital environments, including all-in-one security solutions for home users, as well as tailored security platforms for small to large enterprises. Bitdefender's offerings encompass advanced threat detection, response capabilities, and cloud security management, ensuring robust protection against evolving cyber threats. Targeting a diverse customer base, Bitdefender serves millions of users worldwide, including families seeking reliable online safety and organizations aiming to protect sensitive data and maintain their reputation. The company's innovative technologies, such as Bitdefender GravityZone and partnerships with industry leaders like Ferrari, highlight its commitment to delivering effective cybersecurity solutions that enhance resilience in various sectors. For more information, visit www.bitdefender.com.
Bitdefender receives mixed reviews from customers, reflecting both strong praise and significant frustrations. Many users commend the antivirus software for its effectiveness, noting it provides excellent protection and has a knowledgeable support team that is responsive to issues.
Positive experiences highlight the company's customer service, with several reviewers appreciating the prompt resolution of technical problems and the friendly staff. However, a notable number of complaints focus on difficulties with auto-renewal cancellations and poor communication regarding subscription issues. Customers express frustration with the automated customer service system, which they find unhelpful and confusing. Additionally, some users report problems with the software blocking essential banking functions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.7 | 43 |
| Sep 24 | 3.7 | 72 |
| Oct 24 | 3.9 | 89 |
| Nov 24 | 3.6 | 107 |
| Dec 24 | 3.2 | 109 |
| Jan 25 | 3.1 | 108 |
| Feb 25 | 3.6 | 75 |
| Mar 25 | 3.6 | 91 |
| Apr 25 | 3.6 | 80 |
| May 25 | 3.7 | 87 |
| Jun 25 | 3.8 | 80 |
| Jul 25 | 3.2 | 59 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Product BD Total security was as such great, but encountered some issues due to my fault and the product became unusa...”
“The automated customer service page is a maddening blind loop”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Computer & Software.
| Company | Overall | Legit | Service | Quality | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.5 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 3.8 out of 5 (good) | 2.7 out of 5 (poor) | +3% | 1,000 |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 0% | 192 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 |
Bottom line: Bitdefender is #5 of 5 on overall rating in this group. On website & app, One Stop Cable Shop scores higher (4.7 vs 2.7).
1,000 reviews of Bitdefender. Filter by what matters to you.
Had them for 5 years. The best protection, I have never had any PC issue and im online all the time. BUTTT last year, a staff use my debit card to purchase $400 of sport betting. Thank GOD my bank USAA blocked them for suspicious activity I wont be using them anymore since they are now $80 a year and the staff are thieves and NORTON 360 has a promotion for 15usd a year... yeah no brainer
They need to add ransomware check on drivers since much spyware gather information acting as a driver or through infecting a driver. These then continue spying unnoticed by the bitdefender program.
everything ok i'd advise a password bank where you can store passwords similar to f-secure ar frontier communications
Quick answers to the questions people ask most.
Bitdefender provides comprehensive cybersecurity solutions including endpoint protection, network security, email security, and cloud security services. Their business offerings range from solutions for small businesses to enterprise-grade security platforms. They also offer managed security services and threat intelligence solutions.
Bitdefender offers multiple support channels including phone support, email ticketing, and live chat through their business portal. Enterprise customers typically receive dedicated account management and priority support channels. Contact information and support hours can be found on their official website under the business support section.
Yes, Bitdefender typically offers free trial periods for their business security solutions to allow organizations to evaluate the products before purchasing. Trial lengths and available features may vary depending on the specific product and business size. You can request trials through their website or by contacting their sales team.
Bitdefender uses advanced threat detection technologies including machine learning, behavioral analysis, and global threat intelligence to identify and respond to security threats. Their solutions provide real-time protection and automated response capabilities to help minimize the impact of cyber attacks. The platform continuously updates its threat database to protect against emerging threats.
Yes, Bitdefender business solutions are designed to integrate with various existing IT systems and infrastructure. They offer APIs, management consoles, and compatibility with popular business applications and platforms. Integration capabilities may vary depending on the specific product and your current technology stack.
Bitdefender business solutions include comprehensive reporting and analytics dashboards that provide insights into security events, threat trends, and system performance. Reports can typically be customized and scheduled for regular delivery to stakeholders. The analytics help businesses understand their security posture and make informed decisions about their cybersecurity strategy.
Yes, Bitdefender provides managed security services for businesses that prefer outsourced security monitoring and management. These services typically include 24/7 monitoring, threat hunting, incident response, and expert security analysis. Managed services are particularly beneficial for organizations with limited internal security resources.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 32% are 1–2★.
Continued security and presence in critical moments. A sense of belonging and personalized protection. Also the level of receptivity to my requests, questions and demandes were conducive to feeling heard and respected.
Dopo una valutazione negativa relativa a Password security che non è all'altezza di password manager ho avuto assicurazioni che stanno lavorando per risolvere il problema.Per quanto riguarda la protezione internet in diversi anni di utilizzo non ho mai avuto problemi. L'assistenza è stata positiva, hanno capito subito il problema e vedranno di risolverlo quanto prima.
Bitdefender program is excellent - I have difficulty with working through the question and problem reporting as available on your website
The price of your product is too high for me. I'd like to buy or more extensive license to protect more family devices but I can't afford it and therefore I have to rely also on free software, which I must confess do a very good job as well. I don't think I'll renew my licenses when they expire to move to these free software, which I do regret.
Excellent customer service staff left with a steaming pile of $h1t to deal with by Bitdefender. Had a discount offer via email, and another through my account (I'm an existing customer) but when you click to buy, the price is double. Then I spent almost 2 hours of my precious time trying to sort it out. Honor your offers!!!
Nach vielen Mails und negativen Bewertungen hat es nun doch noch geklappt, Bitdefender hat mir eine Freigabe gesendet. Lehre nur direkt bei Bitdefender kaufen.
I would like the capability within the NETGEAR ARMOR app to block all new devices. Maybe make it so devices have to manually register Mac address to connect or something.
Semble être un très bon Anti-virus,mais je l'ai trouvé un peux complexe à exploiter vu,il est vrai pour mes 87 ans passés, à par çà je je n'ai rien d'autre à ajouter.. Papynat de St-Lys
Après plusieurs interlocuteurs, mon souci a été résolu rapidement... il y avait eu une mauvaise compréhension de mon problème d'activation du code par plusieurs de mes interlocuteurs successifs !
Gelijktijdig met de geïnstalleerde Bitdefender probeerde F-secuur geïnstalleerd te worden. Dat ging natuurlijk niet. Logisch maar er was ook nergens een signaal dat wat ik wilde niet kon. Ik kon niet verder. Dus ik probeerde Bitdefender te verwijderen wat niet lukte. Ik kon dus met beide niet verder. Jammer op dat moment. Ik heb ook gezocht naar aanwijzingen in gebruiksaanwijzigingen om een andere aanpak. Moeilijk te vinden maar dat kan ook aan mij liggen, ik ben tenslotte 86 jaar. Ik heb toen besloten om het contract met Bitdefender te beëindigen en vulde daartoe het geëigende formulier in. Dat ging snel en bijzonder gemakkelijk. Vandaar de vier kruisjes.
The scam misses suspicious elements in my calendar and also lots of the fixes are manual and steps are not explained well.
Scheinbar halten sie es nicht für nötig einen Support zu leisten! Anrufe werden ignoriert. Nachdem eine Zeit vergangen war hat sich dann alles geklärt und nach mehrmaligen E-Mails konnte sich auch das Sachverhalt lösen.
just renewed my 1 year subscription and lost 23 days of the license. in other words renewal does not work. it is more a re-buying and if you do it to early you loose from your already paid time. edit: very fast reaction and generous offer from Bitdefender to solve the issue. this is why i changed to 4 stars. next year hopefully 5 stars when the renewal works without "manual" intervention
Mit der Anwendung bin ich zufrieden, aber nicht mit der Supportseite. Wenn ein Thema nicht aufgeführt ist, hat man keine Chance, wird auf eine Seite geführt, die nicht mehr vorhanden ist, oder verrennt sich in den FAQ. Warum finde ich den Aktivierungscode nicht in der Rechnung?
Bitdefender automatically updates its threat definitions and security signatures to ensure protection against the latest threats. Software updates and patches are typically deployed through centralized management consoles with options for scheduling and testing. Administrators can configure update policies to meet their organization's specific requirements and maintenance windows.
Bitdefender solutions are designed to help organizations meet various compliance requirements including GDPR, HIPAA, PCI DSS, and other industry-specific regulations. Their products include features for audit trails, data protection, and compliance reporting. Specific compliance capabilities may vary depending on the product and configuration.
Yes, Bitdefender offers hybrid security solutions that can protect both on-premises infrastructure and cloud environments. Their platform provides unified management and visibility across different deployment models including public, private, and hybrid clouds. This approach helps businesses maintain consistent security policies across their entire IT environment.
Bitdefender offers various training resources including documentation, webinars, online training modules, and certification programs for IT professionals. They also provide implementation support and ongoing technical assistance through their support channels. Training materials are designed to help users maximize the effectiveness of their security solutions.
Bitdefender typically offers flexible licensing options based on factors such as the number of endpoints, users, or devices being protected. Licensing models may include annual subscriptions, multi-year agreements, and volume discounts for larger deployments. Specific licensing terms and pricing are available through their sales team or authorized partners.
Bitdefender is a global leader in cybersecurity software, providing comprehensive protection solutions for both individual consumers and businesses since its inception in 2001. The company offers a range of products designed to safeguard digital environments, including all-in-one security solutions for home users, as well as tailored security platforms for small to large enterprises. Bitdefender's offerings encompass advanced threat detection, response capabilities, and cloud security management, ensuring robust protection against evolving cyber threats. Targeting a diverse customer base, Bitdefender serves millions of users worldwide, including families seeking reliable online safety and organizations aiming to protect sensitive data and maintain their reputation. The company's innovative technologies, such as Bitdefender GravityZone and partnerships with industry leaders like Ferrari, highlight its commitment to delivering effective cybersecurity solutions that enhance resilience in various sectors. For more information, visit www.bitdefender.com.
This profile hasn't been claimed by the business owner.
