Bridges Estate Agents is an independent estate agency that operates across Surrey, Hampshire, and Berkshire. Established in 1991, the company specializes in buying, selling, and letting residential properties. With a team of local experts who reside in the areas they serve, Bridges Estate Agents offers clients valuable insights and tailored services, ensuring a proactive approach throughout the property transaction process. Targeting homeowners, buyers, and renters, Bridges Estate Agents provides comprehensive services that include property valuations, recommendations for local mortgage brokers, and assistance in coordinating conveyancing teams. The company's commitment to customer service is central to its operations, helping clients navigate the real estate market effectively. For those looking to find their ideal home or investment property in the South East of England, Bridges Estate Agents serves as a trusted resource.
Bridges Estate Agent receives a mix of praise and criticism from its clients. Many reviewers commend the exceptional service provided by team members like Matt Bozier and Hayley Levy, highlighting their responsiveness and ability to keep clients informed throughout the buying and selling processes.
Customers appreciate the efficiency of Bridges, noting quick sales and effective communication, with some even stating their properties sold on the first viewing. However, there are notable complaints regarding post-sale support, particularly issues with obtaining keys and fobs after purchase, which left some buyers frustrated. Despite these concerns, the overall sentiment leans positively, with a significant majority of clients recommending Bridges for their real estate needs.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 182 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 5.0 | 5 |
| Oct 24 | 4.4 | 7 |
| Nov 24 | 4.3 | 6 |
| Dec 24 | 5.0 | 4 |
| Jan 25 | 4.7 | 3 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 3.0 | 5 |
| Apr 25 | 1.5 | 2 |
| May 25 | 5.0 | 22 |
| Jun 25 | 5.0 | 8 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 182 most recent reviews.
“thanks for your hard work , customer service and energy and humor throughout this journey”
“Horrendous experience”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.9 out of 5 (good) | 2.6 out of 5 (poor) | −4% | 182 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Bridges Estate Agent is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 2.6).
182 reviews of Bridges Estate Agent. Filter by what matters to you.
Over a year ago
Bought a flat a week ago through Basingstoke Brdges.Has been chasing to get fobs and keys since many weeks -no response,was standing outside my own flat for 20’minutes before someone came to let me i... See more
Over a year ago
Rebecca was top notch from beginning to finish .
Over a year ago
I would highly recommend Bridges Farnborough so far! We were listed with another agent for over 3 months with 3 viewings, Bridges have received 2 offers within 3 weeks. Very grateful to Ashleigh and t... See more
Quick answers to the questions people ask most.
Bridges Estate Agent provides comprehensive real estate services including property sales, purchases, rentals, and property management. They assist both buyers and sellers throughout the entire transaction process. Their team can also provide property valuations and market analysis.
Business hours may vary by location and season. It's recommended to contact Bridges Estate Agent directly or check their website for current operating hours. Many estate agents offer flexible scheduling including evening and weekend appointments to accommodate client needs.
You can typically reach Bridges Estate Agent through their website, phone, or by visiting their office location. Contact information including phone numbers, email addresses, and office addresses should be available on their official website. Many estate agents also offer online inquiry forms for initial contact.
Most full-service estate agents handle various property types, but it's best to confirm directly with Bridges Estate Agent about their specific specializations. They can provide information about whether they work with residential homes, commercial properties, or both. Their expertise areas may vary based on local market focus.
The service area for Bridges Estate Agent would depend on their office locations and market focus. Contact them directly to confirm which neighborhoods, cities, or regions they cover. Estate agents typically serve specific geographic areas where they have local market expertise.
Property viewings can typically be scheduled by contacting Bridges Estate Agent directly through phone or their website. They will coordinate with property owners or tenants to arrange convenient viewing times. It's advisable to schedule viewings in advance, especially for popular properties.
Many estate agents offer property valuation services to help determine market value for buying or selling decisions. Contact Bridges Estate Agent to inquire about their valuation services and any associated requirements. They can explain their valuation process and what information they'll need about your property.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Bought a flat a week ago through Basingstoke Brdges.Has been chasing to get fobs and keys since many weeks -no response,was standing outside my own flat for 20’minutes before someone came to let me in.Now I need to make keys and fobs myself,paying from my pocket. Sale done -Vanished -No response to emails-not professional.
Matt Bozier was exceptional. He kept us up to date throughout the entire process, was readily available to take calls and always called back promptly, making the purchase process far less stressful. Thank you Matt, and Bridges team
Rebecca was top notch from beginning to finish .
I would highly recommend Bridges Farnborough so far! We were listed with another agent for over 3 months with 3 viewings, Bridges have received 2 offers within 3 weeks. Very grateful to Ashleigh and the team!
Rebecca and Owen at Bridges were amazing during our first house purchase! Rebecca knew what was happening more than the solicitors! Every time I had an issue I called before Rebecca before my solicitor. Knowledgeable, friendly, sympathetic, couldn't have asked for a better sales progressor! Thanks Rebecca, Owen and the rest of the Bridges Aldershot team!
All the team at Bridges Ash Vale have been awesome from beginning to end ! We exchanged today after a long 7 months slog when I nearly chucked the towel in a couple times ! Ben and Ben .. thanks for your hard work , customer service and energy and humor throughout this journey ! Big shout out to Hayley there too , she kept us in the loop with all info and communication for the later half ! Great service ! I would 100% recommend anyone to use Bridges ! Fabulous people ! Many thanks , Gem and Rob
Bought through Bridges and now use them as my Lettings agent. They were excellent throughout the purchase and have been brilliant Lettings Agents.
Tremendous service from Bridges - a particular thanks to Kathy for her friendly and professional approach to supporting us throughout the move process.
All the staff that were involved in our sale, went above and beyond for us, especially Hayley she helped us even after the sale went through 👏
Thank you Matt for all your help and support during my house purchase. You continually kept me in the loop and were both responsive and helpful throughout. You continually pushed forward by networking with all parties to reach a completion date. Nothing was ever too much trouble and I really appreciate the amazing service you gave me. I can't rate Bridges or your service highly enough. Many thanks for everything.
As first time buyers we are very greatful to the team in Ash vale especially Hayley she helped guide us through the process with ease, we were keen beat the stanp duty and Hayley made that happen, her guidance support and advise guided us through. Even when she was off for a few days she told us what we needed to do and checked in. We can't thank her enough of what she did for us.
I recently completed a house sale with Bridges estate agents. I can honestly say the service received from them was excellent.The phone was always answered and all my queries were dealt with promptly. Luke especially was a great help when it felt like it was all going wrong.
If you are selling your home in Hook you HAVE to go with Bridges! They sold our flat on first viewing - they are worth every penny! Kevin came out a couple of times to talk us through the process then took fabulous photos of our flat! He was so nice & made the early process a breeze. We were so excited to get our first viewing & even more shocked when they sold our flat full asking price on the first viewing!! Kathy then took us on at Bridges to get us through the sale process & she has been fabulous! Nicest lady & incredibly helpful getting our exchange over the line. It's so nice to feel supported & like you have someone fighting your corner helping you every step of the way. We cannot thank you enough Kathy you are brilliant! Thank you Bridges for everything - we are so happy.
My experience with Bridges agents, at the Ash Vale branch was made great by Hayley Levy. I wouldn’t have been able to make my new home purchase possible without all her amazing work. I don’t think it would have got over the line without the excellent service. I was called and kept up to date every day and will always be grateful. It’s taken a while to get straight and take the time to write my review, that’s 100% deserved. Thank you to Hayley.
Bridges have been excellent at pushing my sale across the line. There were many issues in the way but all dealt with calmly and expertly. A big thank you to Hayley Levy who with skill, grace and humour kept everything going. Also a shout out to the rest of the team for their part in all of my journey
The sole reason I would you bridges again is Hayley, the Sales Progressor. She sang from the same hymn sheet as me and was completely on board and ready for action whenever I needed her, often already actioning what I needed before I had spoken to her! We had an incredibly fast sale and that was all down to her. Thanks so much Hayley, you made what is often a horrendous experience, fast and easy as well as adding humour in along the way!
We sold our property through Bridges Estate Agents in Farnborough and we felt looked after from the beginning. Our valuation was dealt with by Terry and I knew from the minute I met him we had chosen the right estate agents. From being kept in the loop about viewings from the team and answering emails/ phone calls with any questions we had. Luke took over once we had sold our house and he kept us well informed throughout the whole transaction. Answering any emails or phone calls with any questions we had in a timely manner. Luke remained a professional manner throughout, making sure he dealt with all queries the same, no matter how small or silly they where, that didn't matter to him. Thank you to the whole team for everything they have done!
Rebecca from Bridges Estate Agents in Aldershot provided a fantastic service, making the process smooth and straightforward. She kept us informed throughout the whole process. We highly recommend.
We recently sold our property via Bridges. We were under pressure to agree a sale as we were at risk of loosing our purchase and the chain falling through. The whole team at Basingstoke were great especially Keith, who worked fantastically and kept us updated on progress.
For buying consultations, bring identification, proof of income, and information about your budget and preferences. For selling consultations, bring property documents, recent utility bills, and any improvement records. Bridges Estate Agent can provide a specific checklist of required documents when you schedule your appointment.
Most estate agents work with clients at all experience levels, including first-time buyers. Bridges Estate Agent can likely provide guidance through the buying process and explain each step. They may also have resources or partnerships to help with financing and legal requirements.
Transaction timelines vary significantly based on market conditions, property type, financing, and other factors. Bridges Estate Agent can provide realistic timeframes based on current market conditions and your specific situation. They can explain the various steps involved and factors that may affect timing.
Most modern estate agents maintain online property listings on their website and major property portals. Check Bridges Estate Agent's website to browse available properties and search by your criteria. Online listings typically include photos, descriptions, and basic property details.
Contact Bridges Estate Agent as soon as possible if you need to reschedule or cancel an appointment. Most agents appreciate advance notice and will work to accommodate schedule changes. They can explain their specific policies regarding appointment changes and rescheduling procedures.
Bridges Estate Agents is an independent estate agency that operates across Surrey, Hampshire, and Berkshire. Established in 1991, the company specializes in buying, selling, and letting residential properties. With a team of local experts who reside in the areas they serve, Bridges Estate Agents offers clients valuable insights and tailored services, ensuring a proactive approach throughout the property transaction process. Targeting homeowners, buyers, and renters, Bridges Estate Agents provides comprehensive services that include property valuations, recommendations for local mortgage brokers, and assistance in coordinating conveyancing teams. The company's commitment to customer service is central to its operations, helping clients navigate the real estate market effectively. For those looking to find their ideal home or investment property in the South East of England, Bridges Estate Agents serves as a trusted resource.
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