BYO Playground is a company specializing in the design, manufacture, and installation of commercial recreation and playground equipment. With a focus on quality, USA-made products, BYO Playground offers a diverse range of playground solutions, site amenities, and safety surfacing tailored to meet the needs of various clients, including schools, churches, childcare centers, parks and recreation departments, homeowners associations, and multifamily properties. The company provides a collaborative approach to playground design, working closely with clients to create customized solutions that enhance play experiences for children. BYO Playground also emphasizes accessibility and safety in all its offerings, ensuring that their equipment is suitable for different age groups and capacities. With nationwide installation services and financing options available, BYO Playground aims to be a comprehensive resource for commercial recreation needs.
BYO Recreation receives a mix of feedback from customers, with many praising the quality of their playground equipment and the professionalism of their staff. Reviewers highlight the beautiful installations and the helpfulness of team members like Devon and Kera, who provide excellent support throughout the purchasing process.
However, there are notable complaints regarding installation issues and poor communication after the sale, with some customers expressing frustration over aggressive sales tactics and unprofessional follow-up. While many appreciate the knowledgeable sales team and the overall quality of the products, others report dissatisfaction with customer service and installation timing. Overall, BYO Recreation has a solid reputation for product quality but faces challenges in communication and installation processes.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 24 | 100% | — | ● Medium |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 24 most recent reviews.
“If I could give them 10 stars I would”
“OVER CHARGED for installation”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Manufacturing.
| Company | Overall | Legit | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | — | 24 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.8 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | 35 |
Bottom line: BYO Recreation is #5 of 5 on overall rating in this group. On quality, Builders Emporium scores higher (4.8 vs 2.7).
24 reviews of BYO Recreation. Filter by what matters to you.
Your installer did a terrible job by destroying our sidewalk by running heavy machine on top of it. Also your team delivered something heavy not related to our order and was sitting in front of our lawn for three weeks.
While the overall quality of the play equipment seems fine so far, installation was a disaster. We were sent a very unprofessional team that did not have the qualifications that the company said they would. Communication was very poor and we ended up paying to have part of the installation redone by a qualified installer. If you are just buying equipment then you should be okay, but do NOT have them do installation because as soon as there are any problems, they will stop responding to all attempts at communication. We were very disappointed in this company's lack of integrity in dealing with customers.
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Always willing to help.
BYO Playground is a company specializing in the design, manufacture, and installation of commercial recreation and playground equipment. With a focus on quality, USA-made products, BYO Playground offers a diverse range of playground solutions, site amenities, and safety surfacing tailored to meet the needs of various clients, including schools, churches, childcare centers, parks and recreation departments, homeowners associations, and multifamily properties. The company provides a collaborative approach to playground design, working closely with clients to create customized solutions that enhance play experiences for children. BYO Playground also emphasizes accessibility and safety in all its offerings, ensuring that their equipment is suitable for different age groups and capacities. With nationwide installation services and financing options available, BYO Playground aims to be a comprehensive resource for commercial recreation needs.
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