Construction Specialties is a leading manufacturer in the construction sector, specializing in innovative building products designed to enhance architectural designs and improve functionality. The company offers a diverse range of solutions, including architectural louvers, entrance flooring solutions, sun control systems, and wall protection products. By focusing on quality and innovation, Construction Specialties aims to meet the evolving needs of commercial and industrial clients.
Their customer base includes architects, contractors, and builders who seek reliable and cutting-edge products for various construction projects. With a commitment to challenging the status quo, Construction Specialties strives to deliver effective solutions that contribute to the overall improvement of building design and performance. For more information, visit their website at www.c-sgroup.com.
Construction Specialties has a positive customer experience.
Construction Specialties receives high praise for its excellent service and product quality, with many reviewers noting prompt and courteous responses. Customers appreciate the knowledgeable staff and the reliability of product availability, often highlighting the ease of the ordering process.
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However, there are significant concerns regarding the Acrovyn product line, with multiple complaints about installation issues and poor customer service experiences, particularly in communication and order fulfillment. Some reviewers express frustration over delayed shipments and difficulties in obtaining the correct products. Despite these challenges, the majority of feedback remains positive, emphasizing the company's commitment to service and the quality of their offerings.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.3
37
100%
● Medium
4.3 / 5 overall
=
37 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Sep 2021.
Last 3 months
3.0▲ 2.0
12-month avg
2.0
All-time
4.3
Category avg
4.6
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Feb 21
1.0
1
Mar 21
—
0
Apr 21
1.0
1
May 21
—
0
Jun 21
—
0
Jul 21
—
0
Aug 21
—
0
Sep 21
3.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 37 most recent reviews.
Top praiseof 30 positive reviews
Customer service43%
13 mentions
Fast & efficient20%
6 mentions
Delivery17%
5 mentions
Friendly staff10%
3 mentions
“Excellent Service and response time”
On “Customer service” · May 29, 2020
Top complaintsof 5 negative reviews
Delays40%
2 mentions
“We are a construction company and we are trying to reach out to CS to get Acrovyn products”
On “Delays” · Apr 7, 2021
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Construction & Manufacturing.
Overall rating and review count for this company and similar companies
The 0.040 wall panel system recommended for our application are denting from day to day use. I asked about the 0.060 wall panels and was assured the 0.040 product was very durable for the application, and after spending thousands on room renovations we are finding the product is not meeting our needs or expectations.
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Construction Specialties is a leading manufacturer in the construction sector, specializing in innovative building products designed to enhance architectural designs and improve functionality. The company offers a diverse range of solutions, including architectural louvers, entrance flooring solutions, sun control systems, and wall protection products. By focusing on quality and innovation, Construction Specialties aims to meet the evolving needs of commercial and industrial clients.
Their customer base includes architects, contractors, and builders who seek reliable and cutting-edge products for various construction projects. With a commitment to challenging the status quo, Construction Specialties strives to deliver effective solutions that contribute to the overall improvement of building design and performance. For more information, visit their website at www.c-sgroup.com.