Car Giant - London's largest used car dealership reviews & trust report
Cargiant is London's largest used car dealership, offering a wide selection of pre-owned vehicles for customers in the metropolitan area. The company stocks hundreds of used cars from various manufacturers, ensuring a diverse inventory that caters to different preferences and budgets. Cargiant also provides services such as flexible car finance options and part exchange evaluations, allowing customers to trade in their old vehicles for fair value.
Targeting individuals and families seeking reliable transportation at competitive prices, Cargiant focuses on delivering a straightforward car-buying experience. With a commitment to customer satisfaction, the company aims to simplify the process of purchasing a used car while providing essential financial support to meet diverse customer needs.
Car Giant - London's largest used car dealership has a positive customer experience.
Car Giant receives overwhelmingly positive feedback, with many customers praising the helpful and friendly staff. Reviewers frequently mention the exceptional service provided by sales advisors like Sabin, Chi, and Irfan, highlighting their patience and professionalism during the car selection process.
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The dealership's extensive selection of vehicles also impresses many, making it easier for consumers to find the right fit. However, some customers express concerns regarding post-purchase experiences, particularly related to warranty issues and faults in recently purchased cars. Despite these criticisms, the overall sentiment remains highly favorable, with a strong emphasis on the quality of service and customer care. Car Giant is well-regarded for its positive buying experience, though attention to after-sales support could enhance customer satisfaction further.
1,015 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.6
1,015
100%
● Low
4.6 / 5 overall
=
1,015 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.6
12-month avg
4.6
All-time
4.6
Category avg
3.8
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.6
94
Sep 24
4.6
126
Oct 24
4.7
129
Nov 24
4.7
102
Dec 24
4.6
98
Jan 25
4.5
86
Feb 25
4.6
59
Mar 25
4.3
43
Apr 25
4.7
44
May 25
4.1
39
Jun 25
4.4
79
Jul 25
4.8
116
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 447 positive reviews
Customer service40%
178 mentions
Helpful support32%
143 mentions
Friendly staff17%
76 mentions
Fast & efficient14%
63 mentions
“Chi Sylvester was extremely helpful and patient with us in selecting a car”
On “Customer service” · Jul 17, 2025
Top complaintsof 50 negative reviews
Customer service44%
22 mentions
Payment issues24%
12 mentions
Warranty20%
10 mentions
Returns16%
8 mentions
“Wrong, this is a burden on the customer”
On “Customer service” · Jul 16, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
Overall rating and review count for this company and similar companies
Company
Overall
Legit
Service
Value
Booking
Trend
Reviews
Car Giant - London's largest used car dealership This company
Bottom line: Car Giant - London's largest used car dealership is #1 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.5).
Reviews
100 reviews of Car Giant - London's largest used car dealership . Filter by what matters to you.
Car Giant - London's largest used car dealership FAQ
Quick answers to the questions people ask most.
Is Car Giant - London's largest used car dealership a legitimate company?
Yes, Car Giant has garnered numerous verified reviews with a high rating, reflecting real customer experiences that highlight their helpful staff and extensive selection of vehicles.
Is Car Giant - London's largest used car dealership a scam?
No, Car Giant is considered safe to use, as evidenced by a pattern of positive feedback from customers regarding their trustworthy service and the professionalism of their sales staff.
What services/products does Car Giant offer?
Car Giant specializes in selling a wide range of used cars, providing customers with a large selection to choose from, as noted in many positive reviews about their impressive inventory.
What payment methods are accepted at Car Giant?
Car Giant accepts various payment methods, including financing options, ensuring customers have flexibility during their vehicle purchase.
All 5 questions →Show fewer questions
How can I contact customer support at Car Giant?
Customers can reach out to Car Giant's customer support via their website or in-person, where friendly staff are available to assist with any inquiries, as highlighted in multiple reviews.
Alternatives to Car Giant - London's largest used car dealership
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About Car Giant - London's largest used car dealership
Cargiant is London's largest used car dealership, offering a wide selection of pre-owned vehicles for customers in the metropolitan area. The company stocks hundreds of used cars from various manufacturers, ensuring a diverse inventory that caters to different preferences and budgets. Cargiant also provides services such as flexible car finance options and part exchange evaluations, allowing customers to trade in their old vehicles for fair value.
Targeting individuals and families seeking reliable transportation at competitive prices, Cargiant focuses on delivering a straightforward car-buying experience. With a commitment to customer satisfaction, the company aims to simplify the process of purchasing a used car while providing essential financial support to meet diverse customer needs.