Cicalia is an online supermarket that provides grocery delivery services across Italy, specializing in a wide range of products, including fresh food items. The company is committed to ensuring the freshness and quality of its offerings by utilizing certified refrigerated transportation methods that maintain optimal temperatures during delivery. Customers can place orders for various food items and household necessities, with the assurance that their products will arrive within 24 to 48 hours. Targeting consumers looking for convenience in their shopping experience, Cicalia aims to accommodate the needs of busy individuals and families across the country. By offering an extensive selection of groceries and a streamlined ordering process, Cicalia caters to those who prefer to shop from the comfort of their homes. The company’s commitment to quality and efficient delivery makes it a reliable choice for customers seeking fresh products delivered directly to their doorsteps.
Cicalia receives overwhelmingly positive feedback from its customers, with many praising the rapid delivery and high quality of products. Reviewers frequently highlight the impressive speed of delivery, noting that orders arrive quickly and efficiently, which enhances the overall shopping experience.
Many consumers express satisfaction with the product selection, including hard-to-find items, and appreciate the competitive pricing. However, some customers mention occasional issues with missing items from their orders, suggesting a need for better inventory management. Despite this minor drawback, the majority of reviews reflect a strong sense of reliability and professionalism from Cicalia. Overall, Cicalia is regarded as a dependable online supermarket, making it a favored choice for many shoppers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 28 |
| Oct 24 | 4.5 | 34 |
| Nov 24 | 4.8 | 32 |
| Dec 24 | 4.6 | 27 |
| Jan 25 | 4.9 | 14 |
| Feb 25 | 4.5 | 27 |
| Mar 25 | 4.7 | 96 |
| Apr 25 | 4.5 | 65 |
| May 25 | 4.6 | 65 |
| Jun 25 | 4.6 | 53 |
| Jul 25 | 4.6 | 68 |
| Aug 25 | 4.8 | 14 |
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Website & app | Trend | Reviews |
|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 0% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 51 |
Bottom line: Cicalia is #2 of 5 on overall rating in this group.
500 reviews of Cicalia. Filter by what matters to you.
Ho comprato delle confezioni di polpa di mela valfrutta, in vaschette di alluminio (credo) morbide. Erano imballate malissimo, con solo un po' di carta sopra, sono arrivate tutte acciaccate. Vanno imballate come se fosse roba fragile, con l'indicazione dell'alto. Per il resto la merce è arrivata prestissimo su questo niente da dire. Ma l'imballaggio deve essere fatto meglio
migliorare l'imballo, i colli fragili sono arrivati molto rovinati, lascio immaginare lo stato delle patatine....
Tre confezioni di spaghetti con scadenza 08/09/2025 Una confezione di tagliatelle greche con scadenza 03/10/2025 Non corretto! Gli altri due kili di pasta ( fusilli e maccheroni) con scadenze sett 2027 e agosto 2027, corrette
Quick answers to the questions people ask most.
Yes, Cicalia is a legitimate company with numerous verified reviews and an excellent average rating of 4.8 out of 5 from real customers, highlighting their reliable service and quality products.
No, Cicalia is not a scam. The platform features many verified reviews that reflect positive customer experiences, with a consistent pattern of satisfaction regarding delivery speed and product quality.
Cicalia offers a range of grocery items, including hard-to-find products that customers appreciate for their quality and availability, as noted in multiple reviews.
Cicalia accepts various payment methods, ensuring convenience for customers; however, specific details can be confirmed on their website.
Cicalia has a customer-friendly return policy, although some reviews suggest that customers should check their orders for missing items, as refunds are processed for discrepancies.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ho ordinato gallette di mais,mi sono arrivate confezioni quasi scadute con le gallette immangiabili
Sono due giorni che aspetto che mi venga consegnata la spesa,il corriere ci dà un orario e non si presenta poca assoluta serietà..E non solo l'azienda non ti rimborsa per la mancata consegna..
Ho effettuato un ordine su Cicalia per un uovo di cioccolato decorato a mano fondente da 500g, attratto dalla foto pubblicata sul sito che mostrava un prodotto esteticamente molto elaborato. Purtroppo, l'uovo ricevuto era notevolmente difforme rispetto all'immagine pubblicitaria: le decorazioni erano semplici e la scritta sull'uovo completamente diversa, senza alcuna indicazione sul sito che la foto fosse "puramente indicativa". Dopo aver segnalato la questione, Cicalia ha rimosso il prodotto dal proprio sito, riconoscendo implicitamente l'errore. Tuttavia, invece di rimborsarmi l'intero importo di €26,99 come richiesto, mi hanno offerto un risarcimento di soli €5. Questo gesto è stato insufficiente e non proporzionato al problema riscontrato. Mi aspettavo maggiore trasparenza e attenzione verso il cliente. Non posso raccomandare questa azienda per la scarsa gestione del problema e per la mancanza di rispetto verso i diritti del consumatore.
Controllare sempre attentamente alla ricezione quanto ordinato, varie volte manca articolo, danno subito buono per il successivo acquisto, ma solo a seguito di reclamo fanno presente che mancava articolo. Dovrebbero essere un pò più attenti !!
Sono già due anni che acquisto da Voi lo stesso prodotto (legnetti per accendere la stufa) e non ci sono mai stati problemi. Purtroppo l'ultima consegna che avete effettuato ci sta un pò deludendo perchè i legnetti sono tutti umidi e con la muffa. Di conseguenza l'accensione della stufa diventa molto complicata.
Cicalia is an online supermarket that provides grocery delivery services across Italy, specializing in a wide range of products, including fresh food items. The company is committed to ensuring the freshness and quality of its offerings by utilizing certified refrigerated transportation methods that maintain optimal temperatures during delivery. Customers can place orders for various food items and household necessities, with the assurance that their products will arrive within 24 to 48 hours. Targeting consumers looking for convenience in their shopping experience, Cicalia aims to accommodate the needs of busy individuals and families across the country. By offering an extensive selection of groceries and a streamlined ordering process, Cicalia caters to those who prefer to shop from the comfort of their homes. The company’s commitment to quality and efficient delivery makes it a reliable choice for customers seeking fresh products delivered directly to their doorsteps.
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