Courier Expert is a UK-based same-day courier service that specializes in fast and reliable delivery solutions across the nation. The company leverages a network of over 1,300 professional couriers to provide point-to-point delivery with collection times ranging from 30 to 90 minutes after booking. Customers can easily obtain an instant quote and schedule deliveries online, ensuring a straightforward process for both personal and business needs. The services offered by Courier Expert include multi-drop and wait-and-return options, catering to a diverse clientele that ranges from individual consumers to small and medium-sized enterprises. With the ability to track shipments in real-time and a commitment to timely service, Courier Expert positions itself as a trusted choice for urgent delivery requirements throughout the UK.
Courier Expert receives a mix of praise and criticism from its users. Many reviewers highlight the excellent service and professionalism of the staff, noting that the onboarding process is straightforward and that there are great opportunities for work.
New drivers often report a fast start, with some completing multiple jobs shortly after joining. However, a significant number of customers express frustration over a lack of transparency regarding job availability and payment structures. Complaints about the app's functionality and the scarcity of jobs are common, with some users feeling scammed after paying fees without receiving adequate job assignments. Overall, while many appreciate the potential for extra income and the supportive team, concerns about job availability and transparency overshadow the positive experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 146 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 10 |
| Oct 24 | 4.8 | 6 |
| Nov 24 | 3.9 | 10 |
| Dec 24 | 4.0 | 4 |
| Jan 25 | 4.3 | 10 |
| Feb 25 | 3.7 | 6 |
| Mar 25 | 3.7 | 7 |
| Apr 25 | 3.6 | 9 |
| May 25 | 4.0 | 5 |
| Jun 25 | 3.0 | 4 |
| Jul 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 146 most recent reviews.
“I'm pleased with my collaboration with CE”
“I wish I could give 0 stars, but unfortunately the minimum is 1”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.3 out of 5 (poor) | 3.9 out of 5 (good) | −18% | 146 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 3.0 out of 5 (fair) | — | 1,000 |
Bottom line: Courier Expert is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.3).
146 reviews of Courier Expert. Filter by what matters to you.
Over a year ago
I'm pleased with my collaboration with CE. They're great people and the service is excellent. I hope this collaboration will last a long time. Thank you.
Over a year ago
Courier Expert claims to be a transparent company, stating that drivers receive 60% of the amount paid by the customer. But after weeks of testing and cross-checking their system, we can confidently s... See more
Over a year ago
Just started, gear App. lots of opportunities. . almost busy every day.
Quick answers to the questions people ask most.
Courier Expert offers a platform for delivery and courier services, connecting drivers with job opportunities. For detailed information about specific services, please visit our website or contact us directly.
Our pricing structure is designed to ensure transparency, with drivers typically receiving 60% of the amount paid by customers. For more detailed pricing information, we recommend checking our website or reaching out to our customer service.
Our onboarding process is designed to be clean and straightforward, making it easy for new drivers to start. For specific details about the onboarding process, please visit our website.
While many drivers report having a consistent flow of work, some users have experienced challenges with job availability. For the latest information on job opportunities, it's best to check our app or website regularly.
If you face any issues with the app, we encourage you to contact our support team for assistance. Your feedback is important to us, and we strive to resolve any concerns promptly.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I'm pleased with my collaboration with CE. They're great people and the service is excellent. I hope this collaboration will last a long time. Thank you.
Courier Expert claims to be a transparent company, stating that drivers receive 60% of the amount paid by the customer. But after weeks of testing and cross-checking their system, we can confidently say: this is not true. Before writing this review, we tested the same scenario multiple times over several weeks, and the results were always the same. If you go on their website as a customer and request a quote, you will see one price. But the exact same job appears in the driver app with a lower “customer price,” and drivers are offered 60% based on that reduced figure — not the actual amount charged to the customer. I would attach a screenshot comparison, but unfortunately cannot at the moment. Still, any registered driver can verify this easily. This is not an isolated case or a technical glitch — it’s a consistent pattern. So Courier Expert, how do you explain advertising honesty and transparency while using two different pricing systems?
Just started, gear App. lots of opportunities. . almost busy every day.
Professional
I signed up for more than 1 year and they only gave me 1 job. Even though the job was posted 15 minutes away for collection, they still didn't assign it to me. I don't think this company is efficient. If you are counting on a stable job, don't sign up with them. I hope the company managers see this post.
I have just started deliveries with them and they are giving load off work and very help full
I wish I could give 0 stars, but unfortunately the minimum is 1. Absolutely terrible app. There are barely any available jobs, and most of them require the customer to pre-pay before you can even apply. Such pre-paid jobs appear extremely rarely across the entire UK, leaving you with almost zero chances to actually get any work. I purchased the so-called “lifetime” contract for £300 at the end of March. After nearly 3 months, I’ve only managed to complete 4 jobs, which haven’t even covered the cost of the subscription. I applied for 26 jobs — simply because there were no more available to apply for. Not a single one of my other applications was accepted, even when I agreed to their ridiculously low rates and was located right next to the collection point. They claim that after completing 100 jobs, they will refund your money. But with this kind of job availability, that could easily take 10 years. Customer support is non-existent — no response to emails, no answer to phone calls, complete silence. Frankly, you might as well just give me £300 and I’ll maybe send you one job per month — or maybe not. Total scam. Don’t waste your money. Companies like this should simply be shut down.
Just joined Courier Expert and already completed 2 jobs in 2 days! Super fast start – excited to keep growing with them. 🚚💨 Highly recommend!
Onboarding process clean and straightforward. Having used the app for a couple of weeks now, I feel it was worth the membership. Their rates are reasonable and the team are great. Not enough work to use solely, but great for part time, backloads, and inspiration.
If I can rate this 0 stars I would I've purchased there app round about almost 300 pound and they say it's for life time. But it's been 1 week literally no jobs to bid or see. Keep telling them I ain't getting no work they don't care. Wasted my money on the app that don't give u work at all.
Simple and straightforward, just the way it should be
I've now been driving for CE for just under a year, I can't say I knew what to expect as I hadn't really done a lot of delivery work in the past and didn't want to do multidrop work. Looking through the reviews was a bit of a mixed bag, but the fact that CE reply to the negative reviews with explanations helped me make the decision to join. I've found working for CE to be quite enjoyable, I don't do the work to make a living but just to fill in some gaps in my schedule, the app is very good (fast, easy to read/navigate), I've always been paid on time. The support team are always very helpful as well, either over email or a quick phone call when on the road. Job availability is the one area I have the most issue, you can never really tell where jobs are going to come from so trying to plan and anticipate can get a little frustrating (not CEs fault, just the market). Looking forward to things getting better and busier 😁
I was looking for a better app than CX and decided to join this platform because they promised 60% take on what customer is charged. But, after paying £120 as joining fee, since 2 weeks I only got 1 job for which i got £42. I applied jobs everyday but won't get accepted even after reducing my price. There is no much job available in Northampton and I even tried to go to London as a headstart so that i can get accepted for jobs but still the story was the same. I sent a mail that i want to cancel my subscription and then they accepted the only job i got. I don't know on what criteria the jobs are allocated but it didn't help me ar all. I have requested for cancellation of my subscription including the refund. I hope they atleast process my refund.
I really enjoyed working with your team. You all are very professional, and I had a great experience with communication and coordination throughout the project.
I'm looking at joining CE to get some more courier work, I only run a small hatchback car (ford focus), & am based in the Manchester area. Having read a lot of the reviews, there's a mixed bag, good, bad, terrible. I'm looking for a genuine answer, is it worth joining??. I understand it won't make me a living wage, but just a bit extra on top of what I'm earning now. Cheers.
very easy platform to use, staff members are helpful,on time payments, would recommend this if you want abit of extra money.
I use Courier Expert to help start my own courier company. The app is really easy to use. The support is excellent. Couldn’t ask for better
Courier Expert is a UK-based same-day courier service that specializes in fast and reliable delivery solutions across the nation. The company leverages a network of over 1,300 professional couriers to provide point-to-point delivery with collection times ranging from 30 to 90 minutes after booking. Customers can easily obtain an instant quote and schedule deliveries online, ensuring a straightforward process for both personal and business needs. The services offered by Courier Expert include multi-drop and wait-and-return options, catering to a diverse clientele that ranges from individual consumers to small and medium-sized enterprises. With the ability to track shipments in real-time and a commitment to timely service, Courier Expert positions itself as a trusted choice for urgent delivery requirements throughout the UK.
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