Country Wine & Spirits is a premier online liquor store that specializes in a wide selection of premium wines and spirits. With over 3,000 products available, the company caters to a diverse customer base, including individual consumers looking for quality beverages as well as businesses seeking corporate gifts. Their extensive inventory features top-rated brands across various categories, including tequila, vodka, whiskey, rum, and an assortment of wines. The platform is designed to provide an unmatched shopping experience, offering exclusive gifts and special deals for customers. Country Wine & Spirits places a strong emphasis on delivering exceptional choices, making it a go-to destination for wine and spirit enthusiasts. By focusing on quality and variety, the company aims to meet the needs of both casual drinkers and connoisseurs alike.
Country Wine & Spirits receives a mix of feedback from customers, with many praising the fast shipping and quality service. Reviewers frequently highlight the promptness of delivery and the satisfaction with their orders, noting that the products received are often as expected.
However, a significant number of complaints revolve around issues with order fulfillment, including shipping delays and receiving incorrect items. Customers express frustration over long wait times, with some reporting orders taking over two weeks to arrive or being canceled without clear communication. Additionally, there are concerns about unauthorized charges related to the vault membership. Overall, while many enjoy the service and product quality, the recurring issues with order accuracy and shipping reliability detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 646 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 2.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I like their service very much and the delivery is fast”
“Sent the wrong thing in the mail”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 646 |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 |
Bottom line: Country Wine & Spirits is #3 of 5 on overall rating in this group.
500 reviews of Country Wine & Spirits. Filter by what matters to you.
Sent the wrong thing in the mail. Offered to refund the price difference, instead of sending me the right thing. Now they want me to ship back my bottle, and just refund me, not even do an exchange. I don't want a refund I just want my dad's original item to be sent to him.
I wish I could give ZERO stars. Emailed them to say I haven't received my order. They did NOT help. They directed me to the savedby claims to report a claim. They are not taking ANY responsibility for this shipment. NOT good customer service. Will never order again from them...
Still waiting for order and/or a response to my inquiry for tracking. Will be filing fraud on cc Monday morning and reporting to BBB! Lesson learned!
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Will never use them again!!! I placed an order on June 28th and still haven't received it (July 14th). Supposedly FedEx has been having issues with shipping. Funny how I've ordered different products from different companies with no FedEx issues. Absolutely HORRIBLE!!!
Worst Experience that I had like a customer. Hope that maybe they will hire people who know how to do their job! I ordered on 02/04 with The hope that I will get my order on 02/10 . After I tried to Find out when my order will arrive, The lady Constanza that “help me out with my order and my issue” wanted to charge me exactly The amount that i paid for the bottles just to be sure my order it s gonna be there friday, not talking about that they kept me 3 days over the phone trying to explain that the order will not arrive if I will not pay more . After I told them it will be fine to arrive in Any day after that, they cancel my order when I asked them to not cancel Even if it s not gonna he friday . Short story , Even after I stayed over The phone for 4 days trying to get my order for my birthday, never got it, and now my money it s not Even back, they got me credits on The app shop.
I have made my first and last order with this company. I placed an order a month ago for a product that was shown to be in stock. The DAY it was supposed to arrive, I was notified that they were out of stock. This should have been brought to my attention days beforehand. After days of smoke and mirrors "2 weeks" I requested a full refund. You should not claim to have things in stock that you don't. I will not waste my time and hard earned money with this company again.
Scammers!! Placed my first and last order a week before Christmas. They blamed lack of info on shipping company. I had to initiate all communication, which was useless. I think they have a standard reply for everything. They did not even respond to my complaint! Order never received after numerous promises and guarantees. STAY AWAY!!!
Promised delivery in 6 days, but was slow to get out, so they changed it to an unacceptable 12 days! I called to request cancelation and they refused to. No-one will be home to accept this, as we are traveling overseas before they deliver. Will NEVER order from them again, or recommend them to anyone. Bad, bad service, QW&S...
Ordered a item for a gift I get a email That the order was canceled So I emailed them Why was it canceled? Got no reply Reordered from another company received the item Now 2 days later I get a reply email that the order is being re-shipped I replied what happened with THEM canceling my order with no reason And told them refund my money and Do not reship Of course the reply was It’s to late it already shipped I think this is bull because I have the email of THEM canceling AND I forwarded that email to them I needed a gift And I sent it from another business because YOU canceled my order Now I’m stuck paying for this order that I don’t need Horrible!
I ordered a pretty pricey bottle of bourbon on 8/30/22. I received a tracking # that day. I still have not received my bourbon nor has the tracking # shown movement. I’ve spoke with them daily and get the run around. Now they are supposed to be refunding as it still has not shipped. That hasn’t happened either! I will never do business with them. Be very careful of this company.
following my previous review i have just received an email from customer services advising that the item which i ordered is not in stock and offering a substitute product which is at a lower price. this company cannot be taken seriously and i have requested my payment to be returned in full failing which i will request that the cc company reverses the transaction
I signed up for the vault membership and it never worked. After repeated text with them and still no access to the vault benefits I asked them to cancel and refund my money. They canceled but never gave a refund then stopped responding to my text.
Great shipping but came with unauthorized charges. Each and every time i placed an order, I received what I paid for, but I would have a follow up unauthorized charge. After I stopped using this service, the unauthorized charges stopped. So someone employed there is dirty.
Compré vino falso. Después de beberlo, me duele el estómago. Todos son falsos. No vengas a este lugar a comprar cosas. Son estafadores y solo saben estafar dinero.
Received the wrong item ( not the same as on the image, absolutely different year) in a damaged box. When I asked to return it, nobody responded to my request. 0 stars
NEVER AGAIN Had 2 orders. I Messed up both orders , one had a wrong shipping address and the other had wrong billing address. Ordered on the last day of the year. A few days Later Received email that one of the orders were cancelled, because payment did not go through. I could see the item pending on my credit card for the item they said was returned. I thought I would use their chat feature. Tried to explain what was going on, told the story about the incorrect shipping information,but all I recvd back was..."ma'am" this and that....Very RUDE. Next day call customer service and the representative explained that if the shipping account incorrect then I should of cancelled that one and redone the order. The problem was customer service changed the shipping information, not me. SO WHY IS THIS MY ISSUE, and why was their resolve for me to to fix and not them. Customer service very nice - chat feature NOT. Also found that this companys employee are not trained to prevent or correct their own mistakes. Clueless. Took my dollars to another company who appreciated my order. NEVER AGAIN
I placed an order on 12/22/2020. I paid $28.72 Shipping & Handling for Shipping Method CWS - Ground (2-5 Business Days). I checked UPS and was advised....Package Delay Updated: 12/29/2020 10:36 A.M. EST Scheduled Delivery Wednesday 01/06/2021 Estimated Time by 9:00 P.M. Is this REALLY HAPPENING AGAIN???? This is the SECOND TIME I've experienced this. I requested an adjustment for the $28.72 Shipping & Handling for Shipping Method CWS - Ground (2-5 Business Days). I have yet to receive a response. NEVER AGAIN!!!
Did not receive 2 bottles of sparkling wine costing 60 dollars plus. When I called about it they evaded me and didn’t even address it like they said they would. The next day they acted like they didn’t know what was going on and hung up on me. Then kept sending me to voicemail. It’s a hit or miss. If your expensive package gets lost don’t expect this company to act upstanding about addressing the issue.both people lied about what they were going to do and then they treated me rudely. Buy at your own risk.
On December 9th I bought 1 bottle of spirit! On December 21st someone called me to ask me my address which is required at time of purchase??!! Two weeks for 1 bottle of spirit??!! Don't buy from them
Country Wine & Spirits is a premier online liquor store that specializes in a wide selection of premium wines and spirits. With over 3,000 products available, the company caters to a diverse customer base, including individual consumers looking for quality beverages as well as businesses seeking corporate gifts. Their extensive inventory features top-rated brands across various categories, including tequila, vodka, whiskey, rum, and an assortment of wines. The platform is designed to provide an unmatched shopping experience, offering exclusive gifts and special deals for customers. Country Wine & Spirits places a strong emphasis on delivering exceptional choices, making it a go-to destination for wine and spirit enthusiasts. By focusing on quality and variety, the company aims to meet the needs of both casual drinkers and connoisseurs alike.
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