Country Wine & Spirits is a premier online liquor store that specializes in a wide selection of premium wines and spirits. With over 3,000 products available, the company caters to a diverse customer base, including individual consumers looking for quality beverages as well as businesses seeking corporate gifts. Their extensive inventory features top-rated brands across various categories, including tequila, vodka, whiskey, rum, and an assortment of wines.
The platform is designed to provide an unmatched shopping experience, offering exclusive gifts and special deals for customers. Country Wine & Spirits places a strong emphasis on delivering exceptional choices, making it a go-to destination for wine and spirit enthusiasts. By focusing on quality and variety, the company aims to meet the needs of both casual drinkers and connoisseurs alike.
Country Wine & Spirits has a positive customer experience.
Country Wine & Spirits receives a mix of feedback from customers, with many praising the fast shipping and quality service. Reviewers frequently highlight the promptness of delivery and the satisfaction with their orders, noting that the products received are often as expected.
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However, a significant number of complaints revolve around issues with order fulfillment, including shipping delays and receiving incorrect items. Customers express frustration over long wait times, with some reporting orders taking over two weeks to arrive or being canceled without clear communication. Additionally, there are concerns about unauthorized charges related to the vault membership. Overall, while many enjoy the service and product quality, the recurring issues with order accuracy and shipping reliability detract from the overall experience.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.5
646
100%
—
● Low
4.5 / 5 overall
=
646 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jun 2025.
Last 3 months
1.0
12-month avg
1.5
All-time
4.5
Category avg
4.1
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
2.0
1
Jan 25
—
0
Feb 25
—
0
Mar 25
—
0
Apr 25
—
0
May 25
—
0
Jun 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 431 positive reviews
Delivery48%
207 mentions
Customer service36%
156 mentions
Fast & efficient32%
140 mentions
Prices & value23%
99 mentions
“I like their service very much and the delivery is fast”
On “Delivery” · Jun 2, 2021
Top complaintsof 53 negative reviews
Shipping36%
19 mentions
Customer service19%
10 mentions
Delivery19%
10 mentions
Payment issues17%
9 mentions
“Sent the wrong thing in the mail”
On “Shipping” · Jun 26, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
Overall rating and review count for this company and similar companies
Fast shipping and no issues other than the fact that they are constantly out of stock on almost everything. Weeks at a time items are out of stock. I pay for the monthly vault membership to get free shipping but it’s a waste of money when I can never find anything to order. They need to figure out their stocking issues or I’ll be finding a new website to use.
CW&S has a great selection of wine and spirits and a very good website with excellent order processing. However, the shipping charges are very high and serve to deter me from additional purchases.
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Package was shipped on the 15th. I wasn't notified it was shipped until the 21st which was the day it was suppose to arrive. Then it was pushed back to the 25th, it never came. I then received an update saying it was late and finally received it on the 29th. 4 days later. Bottle in Great condition though.
My first order was processed and delivered quickly. My second order, however, was lost by FedEx. This is not the fault of CW Spirits. But I only found out it was lost when I got an "invalid tracking #" message from FedEx, at which time I reached out to CW Spirits and was told that FedEx lost the package, and CW Spirits was reshipping it to me via UPS. I wish CW Spirits had reached out to me to let me know about the delay upfront. Again, it wasn't their fault, and they did respond quickly when I emailed them. I will order from CW Spirits again, as the free shipping on orders over $125 Is something I haven't found with other purveyors.
I really appreciated being able to purchase the crown royal peach...but for 70$ per bottle! When I saw the price on the website I automatically thought it was the big bottles! You live and you learn I guess.
Original delivery was returned because of damage to the shipper. However I was happy to hear they would resend the product and file a claim with the shipper without any issue to me. Still awaiting for my purchase to be received should arrive tomorrow cant wait.
Product arrived intact but 2 days later than expected and much later than my other wine delivery service. A little bit too pricey for the white wines that I perused. I was really just looking for the top shelf vodka. Amount needed to spend for free shipping is too much.
Ordering liquor online, so minimum complaints, however the first order I had one of the bottles were unraveled and the top of it was stained/dirty The drink was from mexico allegedly so I thought maybe the far journey, it was to be expected. Anyways my second experience shipping wasn't what it said it would be but things happen, my issue is with the customer service representatives on the website, so many spelling errors, lackluster/nonchalant responses, they reply like they're talking to a friend they don't wanna speak to at the moment or something, really not professional at all, maybe it's time to invest more into that...
I was satisfied with ease of placing my order but it said 2 days for delivery and it took from July 27th till August 3rd 8 full days for delivery not 2 that's why I only gave 3 stars
This was a surprise gift for someone returning home from the Mideast after completing their service commitment.
Shipping went well
Unfortunately the note and signature were not there or easy to see as they did not know who sent it
Your prices are good. I was upset because for 2 days I was told my package shipped and my friend would receive like the next day which I was totally shocked but that is what it kept saying. Then I looked is then it had changed to not being delivered until the following Monday which was 5 days later. I don't understand why it said delivering by Wed at 9pm at first. Then when it got up to them not sure why but they said they tried delivering 2 times before my friend actually got the package and both times someone was at their house.
A little frustrating with the shipping process.
Country Wine & Spirits is a premier online liquor store that specializes in a wide selection of premium wines and spirits. With over 3,000 products available, the company caters to a diverse customer base, including individual consumers looking for quality beverages as well as businesses seeking corporate gifts. Their extensive inventory features top-rated brands across various categories, including tequila, vodka, whiskey, rum, and an assortment of wines.
The platform is designed to provide an unmatched shopping experience, offering exclusive gifts and special deals for customers. Country Wine & Spirits places a strong emphasis on delivering exceptional choices, making it a go-to destination for wine and spirit enthusiasts. By focusing on quality and variety, the company aims to meet the needs of both casual drinkers and connoisseurs alike.