Direct Freight Express is a leading family-owned freight company in Australia, established in 1993. The company specializes in providing reliable national parcel and bulk pallet express road transport services. With a robust fleet of dedicated line haul vehicles and strategically placed company-operated depots, Direct Freight Express ensures that freight is delivered efficiently and punctually across the country. The company primarily serves businesses that require timely delivery of goods, particularly those selling to major retailers where adherence to strict receiving arrangements is crucial. Direct Freight Express offers a range of services, including express freight solutions, booking facilities for freight management, and a focus on customer feedback to continuously improve service offerings. Their commitment to using advanced technology and infrastructure supports their mission to deliver cost-effective transport solutions tailored to the needs of their clients.
Direct Freight Express receives overwhelmingly negative feedback from customers, with many expressing frustration over unreliable service and poor communication. Reviewers frequently describe the company as unprofessional and rude, highlighting issues such as packages being left unattended without notification and lost consignments.
While a small number of customers report positive experiences, praising timely deliveries and friendly staff, these instances are far outweighed by complaints about the company's inability to track shipments and provide accurate delivery updates. Many people feel that the lack of accountability and follow-up exacerbates their dissatisfaction. Overall, the sentiment is predominantly negative, with a significant majority advising potential customers to avoid using Direct Freight Express.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 67 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | 1.0 | 5 |
| Dec 24 | 1.0 | 4 |
| Jan 25 | 1.0 | 5 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.7 | 6 |
| May 25 | 1.0 | 2 |
| Jun 25 | 3.5 | 4 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 67 most recent reviews.
“The item was processed at their NSW facility and then transferred to their Ballarat Depot for delivery”
“If I could give 0 stars I would”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.6 out of 5 (poor) | 1.7 out of 5 (poor) | +52% | 67 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Direct Freight Express is #5 of 5 on overall rating in this group. On service, BJS Home Delivery scores higher (4.6 vs 1.6).
67 reviews of Direct Freight Express. Filter by what matters to you.
Absolute terrible delivery service. no attempt was made to deliver parcel, and instead the driver just noted down " CANT FIND ADDRESS" insane incompetence. and then instead of calling to organize re-delivery or confirm details, they sent the package back to sender in another state. Customer service is a joke too. Good luck even getting them on the phone
Well the latest driver thought Authority to Leave didn't mean our front door but our garage (in a block of 6) garages 25 metres from our door where anyone can easily knock it off. Is this the same idiot who delivered our Uber Eats order there too? They must be the cheapest courier around for such a reputable sending company to use and I'm shocked they can even hold a license and drive a vehicle legally with that attitude and level of laziness or incompetence!
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I had a freight delivery from Melbourne to Albury when receiving the box it was completely knocked around with a hole in it. Yamaha power amplifier. Cost me around $3,999.00c I've had issues with this power Amplifier it will have to be taken back and get a new one. Customers please avoid using this fright company
Absolutely hopeless. Will not return phone calls. Will lie directly to you regarding your freight. Took them 2 weeks to ship 300kms. Would strongly recommend against using
Direct Freight Express is a leading family-owned freight company in Australia, established in 1993. The company specializes in providing reliable national parcel and bulk pallet express road transport services. With a robust fleet of dedicated line haul vehicles and strategically placed company-operated depots, Direct Freight Express ensures that freight is delivered efficiently and punctually across the country. The company primarily serves businesses that require timely delivery of goods, particularly those selling to major retailers where adherence to strict receiving arrangements is crucial. Direct Freight Express offers a range of services, including express freight solutions, booking facilities for freight management, and a focus on customer feedback to continuously improve service offerings. Their commitment to using advanced technology and infrastructure supports their mission to deliver cost-effective transport solutions tailored to the needs of their clients.
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