Picked on by security team for no reason (rude and ignorant response from head office)
Picked on by security team for no reason (rude and ignorant response from head office)

Dunnes Stores is a prominent retail chain in Ireland, specializing in fashion, food, and homeware. The company operates a diverse range of stores that cater to a wide audience, providing customers with quality products across various categories, including clothing, groceries, and household items. With a commitment to value and convenience, Dunnes Stores aims to meet the shopping needs of families and individuals alike. The company’s online platform, www.dunnesstores.com, allows customers to browse and purchase products from the comfort of their homes, enhancing the shopping experience with easy navigation and accessible services. Dunnes Stores is known for its focus on quality and affordability, making it a popular choice among shoppers seeking a comprehensive retail solution in the fashion and lifestyle sectors.
Dunnes Stores receives mixed feedback from customers, with a significant number expressing dissatisfaction. While some reviewers appreciate the good quality of food and the helpfulness of staff, as seen in positive experiences at the Swords location and smooth shipping to Portugal, these positives are overshadowed by numerous complaints.
Many customers report severe issues with online orders, including misdirected deliveries, wrong items, and poor customer service. Specific grievances highlight delays in refunds and inadequate support when problems arise, particularly for international orders. The overall sentiment reflects a troubling trend, with 70% of reviews rating the service poorly. Consequently, Dunnes Stores struggles to maintain a positive reputation amid these challenges.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Trustpilot rates this company 2.2, CrowdTrust 1.9. Trustpilot carries the most weight (80% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 37 | 80% |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 2 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 4.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 46 most recent reviews.
“I was shopping in Dunnes stores in the pavilion in swords on Saturday and I wanted to buy a weeks supply of dog food...”
“As at 4 March we have not heard back from customer service regarding a refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.2 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.8 out of 5 (poor) | — | 46 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.7 out of 5 (poor) | +4% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Dunnes Stores is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.7).
73 reviews of Dunnes Stores. Filter by what matters to you.
Picked on by security team for no reason (rude and ignorant response from head office)
2075250134170816175803 I have shopped in cornelscourt for the last 23 years as i live very close by, i bought a chicken in my shopping opened it to roast for our family dinner and it smelt rotten and didnt want to chance food poisining as going on an Italian holiday the following day! after my holidays went back to do my weekly shop and said to the girl on the till about the rotten chicken and that I had no receipt as threw out because my vouchers date had expired because of our holiday! she was very helpful and called a manager, the manager advised me to go to the customer service desk! did that, the girl at the desk said sorry nothing I can do for you as you have no receipt! and walked off no apology etc.,! 23 years of loyalty to dunnes not impressed with your customer service!!
International Shipping
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 1.9 | 9 | 20% | — | ● Not enough data |
Ordered some communion wear for my daughter from Dunnes online and everthing arrived promptly. Sizes were correct, and fit well. I will definitely order from Dunnes online again.
Dunnes Stores is a prominent retail chain in Ireland, specializing in fashion, food, and homeware. The company operates a diverse range of stores that cater to a wide audience, providing customers with quality products across various categories, including clothing, groceries, and household items. With a commitment to value and convenience, Dunnes Stores aims to meet the shopping needs of families and individuals alike. The company’s online platform, www.dunnesstores.com, allows customers to browse and purchase products from the comfort of their homes, enhancing the shopping experience with easy navigation and accessible services. Dunnes Stores is known for its focus on quality and affordability, making it a popular choice among shoppers seeking a comprehensive retail solution in the fashion and lifestyle sectors.
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