You wouldn’t believe it was possible.
You wouldn’t believe it was possible.

Dunnes Stores is a prominent retail chain in Ireland, specializing in fashion, food, and homeware. The company operates a diverse range of stores that cater to a wide audience, providing customers with quality products across various categories, including clothing, groceries, and household items. With a commitment to value and convenience, Dunnes Stores aims to meet the shopping needs of families and individuals alike. The company’s online platform, www.dunnesstores.com, allows customers to browse and purchase products from the comfort of their homes, enhancing the shopping experience with easy navigation and accessible services. Dunnes Stores is known for its focus on quality and affordability, making it a popular choice among shoppers seeking a comprehensive retail solution in the fashion and lifestyle sectors.
Dunnes Stores receives mixed feedback from customers, with a significant number expressing dissatisfaction. While some reviewers appreciate the good quality of food and the helpfulness of staff, as seen in positive experiences at the Swords location and smooth shipping to Portugal, these positives are overshadowed by numerous complaints.
Many customers report severe issues with online orders, including misdirected deliveries, wrong items, and poor customer service. Specific grievances highlight delays in refunds and inadequate support when problems arise, particularly for international orders. The overall sentiment reflects a troubling trend, with 70% of reviews rating the service poorly. Consequently, Dunnes Stores struggles to maintain a positive reputation amid these challenges.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Trustpilot rates this company 2.2, CrowdTrust 1.9. Trustpilot carries the most weight (80% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 37 | 80% |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 2 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 4.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 46 most recent reviews.
“I was shopping in Dunnes stores in the pavilion in swords on Saturday and I wanted to buy a weeks supply of dog food...”
“As at 4 March we have not heard back from customer service regarding a refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.2 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.8 out of 5 (poor) | — | 46 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.7 out of 5 (poor) | +4% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Dunnes Stores is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.7).
73 reviews of Dunnes Stores. Filter by what matters to you.
You wouldn’t believe it was possible.
Heart of the high street! Great all-rounder from kiddies to holidays all great quality and great price too.
Shocking service goods “lost in transit” after chasing by phone every day for a week I was told my order had been lost. Then received an email to say 50% of my original order was out of stock. Goods bought as a house warming present never delivered
They steal personal information
My last purchase in these store was about 6 years ago. I always paid cash and always refused to be part of any fidelity club of any kind, also refused to provide any of the personal information they ask for any purchase. Of course, today I start receiving some spam in my name as apparently I am suddenly part of their 'club'. I called them today and claim I need to send them an email to request the account to be closed. Unbelievable. I do not know how. they manage to find my email address or why they assume it was ok to start sending me spam. What a despicable company.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 1.9 | 9 | 20% | — | ● Not enough data |
Really poor service. I ordered a set (6) of bowls, plates, pasta bowls etc., 2 bowls arrived, 1 broken! Everything else was refunded to me the next day due to them being out of stock. Why would you send any of the set if not all available? Why does the website say there is stock available when there isn’t?! Will not be ordering again.. now need to go to Dunnes in person to return bowls..
Placed an order online 29th December 2020 and it still hasn't appeared. I have emailed Dunnes customer service twice and have been told it's because of covid and a back log of post in London. I also was told that I would not get a refund. So I pay €48 for nothing and don't get a refund?!?!? Update...parcel arrived after 8.5 weeks.
Awful, I ordered on the 2nd December with the promise of 10 day delivery, so plenty of time for Christmas. Tracking shows they left Ireland and Heathrow on the 15th but there the trail ends. Its easy to blame covid and brexit but I've had other parcels arrive from the UK via Heathrow and using correos at this end. I emailed just before Christmas and was told there were delays. I have emailed twice since and been ignored. The parcel contained presents, I have 6 small children and can not afford to be spending money and getting nothing in return. I have now tried Facebook messenger to try to get some kind of response. I had absolute faith in Dunnes as a well regarded store but have been left feeling cheated, disappointed and stressed.
UPDATE...THEIR RESPONSE, AND MINE JUST NOW, BELOW...GETS WORSE!! Thank you for your email. As advised above once this order is scanned back into our warehouse you will receive a refund for the order due to the items being damaged. Please accept our apologies for any inconvenience caused. Best regards, James, Customer Service. I HAVE ASKED 6 TIMES FOR A REPLACEMENT ORDER TO BE SENT. IF NOT EXACTY WHY DO I HAVE TO WAIT FOR THE ORDER TO BE RETURNED TO YOU FOR REFUND AS YOU KNOW THE COURIER DID NOT DELIVER IT. THIS IS APPALLING CUSTOMER SERVICE. PLEASE EXPLAIN BY RETURN EXACTLY WHY YOU WILL NOT RESEND THE ORDER...YOU HAVE BEEN PAID FOR IT Placed an order..so sorry I did. It didn't arrive...tracking said it was being returned to sender. Contacted Dunnes. All they said was it had been damaged in transit and as sonn as it was returned to them they would issue refund. I replied asking for them to reissue the order and pointing out that if they were not going to do so then why not issue refund IMMEDIATELY as they knew I had never received the parcel! I do not particularly want a refund I would prefer the goods ordered . Have e mailed repeatedly and no one has bothered to respond. Appalling customer service...so beware
ONELINE SHOPPING WITH DUNNES
Rudest manager I have ever come across. I really dont know how she became one, no people skills. I had a complaint in store and addressed the situation and to be confronted by this type of response is unacceptable. Also to witness how she spoke to her staff, I am surprised you have any after that. I am sorry but i will never shop there again.
best store ever!!!
Dunnes Stores Charlestown Very Poor Store
Yet again went to do my shopping at 11am Saturday morning and shelves half empty on meat sections asked what issue was told delivery didn't arrive this is not first time this has happened for such a new store very poor management left trolley & went to Tesco that had all shelves full
Your email to Dunnes Stores Reference - TID 356498 - Porridge Enquiry ? After traveling to three distant Dunnes Stores in Spain to buy their excellent Porridge without success, I ask via their 'Web-Site' when we might expect stock? Although we have been buying from there for at least the last four years my reply from Leanne of Customer Service, who clearly didn't know what Porridge was as follows:- "none of our stores in Spain are grocery stores, I am unable to determine which product you are looking for. Can you please advise if you are looking for a food product of a textile product?" Well, Leanne, we are now sorted; and if you are not sure what Porridge is, just pop down to Aldi, there are racks of it and, it's delicious!! Regards, John.
I went to the clothes deptarment to pay for my food items, as I was told before by management if it was busy it was ok to do so, anyhow the sfaff lady who was serving at the counter refused to serve me I (even though she was standing there doing nothing) did not argue with her, I left and went over the far side of the clothes department to another checkout in the clothes department, then this midget security guard rudely approaches me, " here you get over there an queue" he said" when asked who he was he then got agressive and threatened me, I took out my camera and asked him what he said, he pushed me several times, he used foul language throughout also he got the whole security team invloved, they all took his side, they all picked on me further, the basket full of shopping was ripped out of my hand, this happened in front of my child, I reported this incident to head office and their response was appalling and unacceptable, I have included a video link here with the some of the footage of what happened and a more detailed review, including the head office phone conversation that shows how rude and ignorant their response was and what you can expect if you have any issues within their stores and decide to report it to them. Just put the . between the www and the com and copy and paste it your browsers address bar. www youtube com/watch?v=Tx-8KtvucJQ
Dunnes Stores is a prominent retail chain in Ireland, specializing in fashion, food, and homeware. The company operates a diverse range of stores that cater to a wide audience, providing customers with quality products across various categories, including clothing, groceries, and household items. With a commitment to value and convenience, Dunnes Stores aims to meet the shopping needs of families and individuals alike. The company’s online platform, www.dunnesstores.com, allows customers to browse and purchase products from the comfort of their homes, enhancing the shopping experience with easy navigation and accessible services. Dunnes Stores is known for its focus on quality and affordability, making it a popular choice among shoppers seeking a comprehensive retail solution in the fashion and lifestyle sectors.
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