Highly Recommended
Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communication from Pete & Vince on the day. Thanks 🌟

Empire Delivery specializes in professional 2-man furniture delivery services across the UK, offering a comprehensive white glove experience. Their service includes nationwide home delivery, room of choice placement, installation, and waste removal, ensuring a seamless delivery process for customers. The company aims to provide reliable, transparent, and timely deliveries, thereby enhancing the overall customer experience. Targeting both individual consumers and retail partners, Empire Delivery builds long-term relationships with retailers by managing customer communications and delivery processes. This customer-centric approach alleviates stress for retailers while maintaining high standards of service. As a trusted partner in the furniture delivery sector, Empire Delivery focuses on delivering furniture with the utmost care and efficiency, making them a preferred choice for businesses and consumers alike.
Empire Delivery consistently receives high praise for its exceptional service and communication. Reviewers highlight the professionalism and friendliness of the delivery staff, with many noting that team members like Pete, Vince, Noah, and Chris provide clear updates and handle deliveries with care.
Customers appreciate the efficient assembly of furniture, such as sofas and chairs, and the respectful treatment of their homes, including the removal of packaging and rubbish. While the overwhelming sentiment is positive, a few reviews mention minor issues with product assembly, indicating that some items may have had fitting problems. Overall, Empire Delivery is recognized for its reliable and courteous service, making it a highly recommended choice for furniture delivery.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 998 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 79 |
| Oct 24 | 5.0 | 122 |
| Nov 24 | 4.9 | 110 |
| Dec 24 | 4.9 | 108 |
| Jan 25 | 4.8 | 44 |
| Feb 25 | 5.0 | 86 |
| Mar 25 | 5.0 | 62 |
| Apr 25 | 5.0 | 53 |
| May 25 | 5.0 | 66 |
| Jun 25 | 4.9 | 73 |
| Jul 25 | 5.0 | 92 |
| Aug 25 | 4.9 | 15 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Clear communication from their receival of the item to it's delivery to us”
“If you receive specific delivery access instructions do everyone a favour and pass this info on to your miserable dri...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.7 out of 5 (good) | +1% | 998 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Empire Delivery is #1 of 5 on overall rating in this group.
500 reviews of Empire Delivery. Filter by what matters to you.
Over a year ago
Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communication from Pete & Vince on the day. Thanks 🌟
Over a year ago
Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a problem with the feet on one of the sofas not fitting, they took on the problem... See more
Over a year ago
This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and professional.
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Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communication from Pete & Vince on the day. Thanks 🌟
Had a mattress collected by Chris Mason and his team, excellent communication throughout giving a 3 hour timeslot and updates if required, also a quick call 20 minutes before arrival. The latex mattress was thoroughly wrapped up, rolled and secured with straps, and the team took great care with my property, protecting the doorway from any potential damage and even taking their shoes off before going upstairs! All in all a positive experience, and I would not hesitate to recommend this company.
Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a problem with the feet on one of the sofas not fitting, they took on the problem and new feet are being sent out to us. Friendly team
This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and professional.
The two delivery gentleman telephoned before their arrival, they were friendly and were very respectful of our home. They unpacked and assembled our sofa and took away the packaging. It was a great experience
Both guys that came were punctual, really friendly and carried out the job of assembling the sofa and taking away all rubbish with ease. Overall a great experience.
good communication got a call 20 mins away from my home then was a delay so called back to tell me. put cover over door to protect took shoes off packaging removed all the rubish put furniture in place it was very heavy i am over the moon with the delivery very happy customer
Everything made our experience more than good but brilliant. The sofa itself is absolutely beautiful. The delivery guys were more than helpful and put it together for us Their attitude was 2nd to none. Many thanks. Bravo.
Excellent service Called before delivery. The 2 guys were very polite Thanks
The two guys, Noah and Oscar that delivered our furniture were very courteous and helpful. They put our table together which we were not expecting, unpacked everything and took all the packaging away. They are a credit to Empire Delivery.
Chris and Mason Punctual Professional Polite Pleasant
The boys who delivered my Chesterfield Company, Queen Anne legged Chesterfield wing chair and stool, were very friendly and efficient, they set to work and unpacked my chair and stool and placed it where I wanted it.
Empire Delivery have been absolutely fantastic delivering our sofa. The communication has been excellent. We had Pete and Vince doing the delivery, who were brilliant and went above and beyond to help us- they deserve employee of the month!
Noah and Sal were both very polite and professional . They assembled the sofa very quickly. Very pleased
Tricky assembly for the lads but they persevered and got it all done. So would highly recommend…
I have scored the delivery team ( Sal and Pete) five stars because they were exemplary. They handled the delivery very carefully and were very respectful. However one of the wardrobes was faulty and the mattress for the bed was missing. Neither of these issues were caused by the delivery team.
The delivery men Noah & Vince were very friendly, courteous, careful & respected my property. They took there shoes off, & were careful when climbing the stairs they didn’t mark the wallpaper. They unpacked the mattress & removed all the packaging & took it away.
The guys were amazing. Right on time and let me know they were on their way. Also, very professional but also so friendly.
Great communication all the way through. Met the delivery "window". Cheerful, helpful and professional crew. 1st class service
Very happy with the 2 lads Noah and Oscar they was very helpful, they respected my property removing there shoes when entered. They took the bedroom furniture upstairs and put it exactly where I wanted it. Cannot fault the service at all one very happy Customer.
Empire Delivery specializes in professional 2-man furniture delivery services across the UK, offering a comprehensive white glove experience. Their service includes nationwide home delivery, room of choice placement, installation, and waste removal, ensuring a seamless delivery process for customers. The company aims to provide reliable, transparent, and timely deliveries, thereby enhancing the overall customer experience. Targeting both individual consumers and retail partners, Empire Delivery builds long-term relationships with retailers by managing customer communications and delivery processes. This customer-centric approach alleviates stress for retailers while maintaining high standards of service. As a trusted partner in the furniture delivery sector, Empire Delivery focuses on delivering furniture with the utmost care and efficiency, making them a preferred choice for businesses and consumers alike.
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