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eSky Travel is an online travel agency that specializes in providing flight search and booking services. Through its website, www.esky.com, the company offers a comprehensive platform for customers to compare and purchase flights from various airlines, including both budget and full-service carriers. eSky Travel aims to simplify the travel planning process by allowing users to search for air tickets, city breaks, vacations, and additional services such as hotel accommodations and car rentals. The target market for eSky Travel includes both leisure and business travelers seeking affordable travel options. By partnering with airlines and offering a user-friendly interface, the company caters to individuals looking for competitive flight deals and travel packages, making it a valuable resource for planning trips to various destinations around the globe.
eSky Travel receives a mixed reception from its users, with many praising its ease of use and fast customer service. Reviewers appreciate the straightforward booking process and the quick resolution of issues when they arise, highlighting the platform's user-friendly design and helpful support team.
However, a significant number of customers express frustration over hidden fees and difficulties with refunds, often labeling the company as a scam. Complaints about flight changes, lack of clear communication, and unresponsive customer service are prevalent, with some users reporting that they were charged without receiving proper confirmation. Overall, while some find value in the service, the negative experiences related to ticketing and refunds overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,004 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.6 | 39 |
| Sep 24 | 2.9 | 36 |
| Oct 24 | 3.0 | 38 |
| Nov 24 | 3.1 | 17 |
| Dec 24 | 2.8 | 26 |
| Jan 25 | 2.7 | 23 |
| Feb 25 | 2.3 | 20 |
| Mar 25 | 2.9 | 23 |
| Apr 25 | 1.8 | 25 |
| May 25 | 2.3 | 31 |
| Jun 25 | 2.1 | 26 |
| Jul 25 | 2.6 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very easy to use and only essential questions are asked”
“The airlie said I needed to go through esky for a refund since they were the company I purchase the ticets through”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Booking | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.0 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | −18% | 1,004 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.8 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: eSky Travel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.0).
500 reviews of eSky Travel. Filter by what matters to you.
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Impossibile fare la verifica della prenotazione perchè Ryan Air non riconosce Esky. La procedura è ridicola con foto dei documenti che non sono mai leggibili, il riconoscimento facciale etc. Risultato: pagate 110 euro x 2 persone per il chek in al desk. Ho un volo già prenotato n.6570606707 purtroppo con volo Ryan Air e so già che dovrò pagare altre 55 euro per il chek in. Farò denuncia alla polizia postale
Vlucht was wegens technische storing niet doorgekomen maar wel al betaald. Tijdens klantenservice, die goed bereikbaar was heel vriendelijk te woord gestaan. Hierbij verteld binnen 5-7 werkdagen het bedrag terug te krijgen. Stond de volgende dag al op de rekening. Ook uitgelegd gekregen hoe de technische fout tot stand kan komen.
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Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 54% are 1–2★.
Nitika was very very kind and helpful
super service and friendly customer service
Ho preso i biglietti aereo tramite eSky. Non li hanno mai comprato dalla compania Air Transat, che, ovviamente non mi ha fatto partire. Dopo innumerevoli e mail e telefonate ho ricevuto una parziale rimborso e nessun e mail di essa. Il resto dei soldi eSky se li ha tenuti. Oltre che il danno, la beffa, insomma. Attenzione a usare i loro servizi, sono dei truffatori.
Quick service
Good communication :)
Gyors, pontos,szivélyesen segítenek.
eSky is probably a scam. They pay google to be at the top of google search for many airlines. They use the airlines logo to make you think they are legitimate. If you book with them and pay you get an email with the word "ticket" in it but it is not. You never hear from them again and they are impossible to contact. Do not use this website.
DO NOT USE...the very bottom of the bottom feeders..its technically a "parasite" travel service company. Provides nothing to you, just complications. Not sure what you're paying for when booking through them, they will not check you in (even when you fill your check-in details month in advance), cannot choose seats, change dates.. And Magda/Margaret dont bother to respond, better use your time wisely and look for a job with reputable travel company..
PRICES AND EASE
Good is was very good
Do not book with esky! I made the foolish mistake of booking eith esky when I thought I was booking directly with easyjet via skyscanner! I then tried to cancel my booking within about an hour of realising and they would only refund me £26 of a £124 flight due to Extortionate fees! I mistook it for easyjet as it was orange and made it look the same, I'm ashamed not to have seen the red flags! I then tried to change my flight time and they wanted to charge me £170! my advice is to avoid at all costs!
Stay away. If you are promised a refund, don’t wait for it. I requested a refund within 2 hours of booking and they have been screwing me around since. Credit card dispute is most likely needed as eSky will not keep their word. Let’s see if Vipal can be of any help after this latest call September 9. I have been trying to get a refund since it was promised back in June. This company is full of liars. They don’t return calls. They still say the airlines have my money, but the airlines refunded them and have told me by email and phone. Pay back the money you have of mine. I booked flights and tried to cancel within 3 hours and they are denying it. I sent proof of there being 3 hours in between and also how the airline will allow cancellation within 24 hours and they are claiming they spoke to airline and the airline said no cancellations. Scammed $5000 for a family holiday… After many hours and no sleep, I have paid extra money to have. The flights cancelled and the airlines are to give me a credit. So this review may change if I am satisfied with the results. They have now stated I will receive a refund within 7 to 14 working days and if that occurs, this will be much higher so for today, I will put it at a three as they seem to be very receptive. Still waiting for the refund as they say they are awaiting the refund from the airline. The airline has already paid them back, so I'm not sure why I'm waiting. Let's go eSky, I am trying to be patient. Today will end the 7 to 14 workday since they said, I would have a refund on my MasterCard. So you are now going to a one, and I have spoken to my credit card company to do a chargeback because this lowlife company who said that they would give a refund is still to give a refund.
Was MISSOLD travel insurance by esky online they now don’t want to know got my money and that seems to be that Couldn’t travel as bag was stolen along with passport was told insurance didn’t cover this NEVER USE ESKY AGAIN
eSky Travel is an online travel agency that specializes in providing flight search and booking services. Through its website, www.esky.com, the company offers a comprehensive platform for customers to compare and purchase flights from various airlines, including both budget and full-service carriers. eSky Travel aims to simplify the travel planning process by allowing users to search for air tickets, city breaks, vacations, and additional services such as hotel accommodations and car rentals. The target market for eSky Travel includes both leisure and business travelers seeking affordable travel options. By partnering with airlines and offering a user-friendly interface, the company caters to individuals looking for competitive flight deals and travel packages, making it a valuable resource for planning trips to various destinations around the globe.
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