I needed wheelchair assistance and…
I needed wheelchair assistance and everyone treated me kindly and with great respect.

eSky Travel is an online travel agency that specializes in providing flight search and booking services. Through its website, www.esky.com, the company offers a comprehensive platform for customers to compare and purchase flights from various airlines, including both budget and full-service carriers. eSky Travel aims to simplify the travel planning process by allowing users to search for air tickets, city breaks, vacations, and additional services such as hotel accommodations and car rentals. The target market for eSky Travel includes both leisure and business travelers seeking affordable travel options. By partnering with airlines and offering a user-friendly interface, the company caters to individuals looking for competitive flight deals and travel packages, making it a valuable resource for planning trips to various destinations around the globe.
eSky Travel receives a mixed reception from its users, with many praising its ease of use and fast customer service. Reviewers appreciate the straightforward booking process and the quick resolution of issues when they arise, highlighting the platform's user-friendly design and helpful support team.
However, a significant number of customers express frustration over hidden fees and difficulties with refunds, often labeling the company as a scam. Complaints about flight changes, lack of clear communication, and unresponsive customer service are prevalent, with some users reporting that they were charged without receiving proper confirmation. Overall, while some find value in the service, the negative experiences related to ticketing and refunds overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,004 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.6 | 39 |
| Sep 24 | 2.9 | 36 |
| Oct 24 | 3.0 | 38 |
| Nov 24 | 3.1 | 17 |
| Dec 24 | 2.8 | 26 |
| Jan 25 | 2.7 | 23 |
| Feb 25 | 2.3 | 20 |
| Mar 25 | 2.9 | 23 |
| Apr 25 | 1.8 | 25 |
| May 25 | 2.3 | 31 |
| Jun 25 | 2.1 | 26 |
| Jul 25 | 2.6 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very easy to use and only essential questions are asked”
“The airlie said I needed to go through esky for a refund since they were the company I purchase the ticets through”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Booking | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.0 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | −18% | 1,004 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.8 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: eSky Travel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.0).
500 reviews of eSky Travel. Filter by what matters to you.
I needed wheelchair assistance and everyone treated me kindly and with great respect.
Hammer nur schade kann mann essen im fliger nicht mit kredit karte kaufen:/
Ordering the tickets was quick and the reservation came to me confirmed exactly as I wanted and that I ordered. This is a very big added value of your company. I received my booking confirmation on the next working day. So I'm extremely satisfied :).
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Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 54% are 1–2★.
I was unable to fly on the plane because my airline closed check-in, so I was sent to the terminal at the airport itself with only 20 minutes left before departure. And I couldn't get through. This was my first experience, they didn’t help and didn’t tell me what to do they said buy a ticket next time
19.7.2024: weltweites IT-Chaos an den Flughäfen. Dank Buchung bei Ihnen kamen wir gleichentags noch nach Hause, nachdem unserer pauschalgebuchter Flug ohne uns abrflog - Infos ungenügend am Flughafen in Ibiza bis gar keine Information. Lautsprecher dort nicht verstehbar wegen Schall im Flughafenraum Check-in und Check-out. Tui-Mitarbeiter wussten vor Ort auch nichts bzw. was Sache ist und war ... Es war grauenvoll dieser Tag. Nun sind wir zuhause -Gottseidank
Vi har købt to flybilletter ved eSky tilbage i marts, og har stadig ikke modtaget billetterne. Betalingen er trukket, men vi har hverken bookingnr. eller modtaget anden form for besked omkring billetterne. Det er umuligt at komme i kontakt med eSky, da man skal have et bookingnr. for at komme gennem deres kontaktformular.
quick and comfortable sercive :)
I wish more people could understand this is a really easy site to plan a flight. Delta is my favorite airline , but they are complicated to arrange a flight , and eSky is excellent for helping their customers get to where they going faster n cheaper.
Based on my experience so far, I must say that it was more than good. The whole process of buying a plane ticket or booking a hotel was easy and simple. You must proceed on doing checks for the seats and try to fix the speed of your booking procedure. But even with some delayed answer, that is my opinion, everything went more than well.
Had Flaysafair vlucht geboekt van Johannesburg naar George. Naam van mijn partner schijnt tijdens betaling overschreven te zijn met mijn naam, paspoort gegevens enz bleven wel op haar naam. Ik deel dit direct mee. Enige optie die ik krijg is het cancellen van de boeking. Foetsie ruim 150euro. Ik hoop dat hier nog een reactie opkomt zodat het systeem wordt nagekeken, zoniet.....NOOIT meer eSky.
I made a flight reservation (KLM) on this site by accident, because I am an inexperienced and unfrequent traveller. They sent me the ticket ok, everything looked fine. However, today - four days before the flight, I tried to view the booking on the KLM website. Turned out, the PNR was invalid and I couldn’t access it. Had it not been for the kind and patient agent from KLM, I would not be able to get on the flight. The problem? The dearture time changed, esky sent me the new ticket with an old and therefore invalid PNR. Thanks to the awesome agent, I got the right PNR and will be able to board the flight in a few days. Kudos to KLM, shame on esky!
I mistakenly made a booking with this company. They overcharged me for choosing seats for my flights, then failed to respond to my request to reschedule within the permitted timeframe. Despite going back and forth, they denied receiving my email. After 3 months, I received a call from someone with an attitude, stating I wouldn't get a refund. It's frustrating dealing with a company unwilling to accept their fault, not notifying the airline on time, and not prioritizing the customer's interests, leaving me at a loss of money. Go to booking.com they are less expensive and have real customer service. Not worth the risk.
Rápido y opciones acertadas
Wat een bedrijf. Nog steeds geen bericht gekregen van eSky ondanks meerdere gestuurde e-mails van mijn kant. Hoe moeilijk is het om een vlucht te annuleren als ik er meerdere keren om gevraagd heb. Zeer slechte communicatie,zeker geen aanrader.
Would give zero. Still waiting for failed payment to be refunded!!! Brought my ticket direct from Ryan Air. Please refund me the money sat pending for the last 10 days!!
eSky Travel is an online travel agency that specializes in providing flight search and booking services. Through its website, www.esky.com, the company offers a comprehensive platform for customers to compare and purchase flights from various airlines, including both budget and full-service carriers. eSky Travel aims to simplify the travel planning process by allowing users to search for air tickets, city breaks, vacations, and additional services such as hotel accommodations and car rentals. The target market for eSky Travel includes both leisure and business travelers seeking affordable travel options. By partnering with airlines and offering a user-friendly interface, the company caters to individuals looking for competitive flight deals and travel packages, making it a valuable resource for planning trips to various destinations around the globe.
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