eSky Travel is an online travel agency that specializes in providing flight search and booking services. Through its website, www.esky.com, the company offers a comprehensive platform for customers to compare and purchase flights from various airlines, including both budget and full-service carriers. eSky Travel aims to simplify the travel planning process by allowing users to search for air tickets, city breaks, vacations, and additional services such as hotel accommodations and car rentals. The target market for eSky Travel includes both leisure and business travelers seeking affordable travel options. By partnering with airlines and offering a user-friendly interface, the company caters to individuals looking for competitive flight deals and travel packages, making it a valuable resource for planning trips to various destinations around the globe.
eSky Travel receives a mixed reception from its users, with many praising its ease of use and fast customer service. Reviewers appreciate the straightforward booking process and the quick resolution of issues when they arise, highlighting the platform's user-friendly design and helpful support team.
However, a significant number of customers express frustration over hidden fees and difficulties with refunds, often labeling the company as a scam. Complaints about flight changes, lack of clear communication, and unresponsive customer service are prevalent, with some users reporting that they were charged without receiving proper confirmation. Overall, while some find value in the service, the negative experiences related to ticketing and refunds overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,004 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.6 | 39 |
| Sep 24 | 2.9 | 36 |
| Oct 24 | 3.0 | 38 |
| Nov 24 | 3.1 | 17 |
| Dec 24 | 2.8 | 26 |
| Jan 25 | 2.7 | 23 |
| Feb 25 | 2.3 | 20 |
| Mar 25 | 2.9 | 23 |
| Apr 25 | 1.8 | 25 |
| May 25 | 2.3 | 31 |
| Jun 25 | 2.1 | 26 |
| Jul 25 | 2.6 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very easy to use and only essential questions are asked”
“The airlie said I needed to go through esky for a refund since they were the company I purchase the ticets through”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Booking | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.0 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | −18% | 1,004 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.8 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: eSky Travel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.0).
500 reviews of eSky Travel. Filter by what matters to you.
Thank you very much about informing the people of the flight that my kids are allergic in nuts and as a result you did not serve at all any nuts during the flight. The crew was also very professional at all !!!
cheaper than everywhere, very cosy and understanding paltform
FAST AND ACCURATE
Vandaag een boeking gedaan, betaald, afgeschreven naar nederlandse bankrekening, daarna kreeg ik een nieuwe betaallink. Bedrag was niet ontvangen.. Vlucht wordt geannuleerd. Vraag of ik opnieuw wil betalen. En contact op wil nemen met mijn bank. Mijn bank geeft aan dat ik contact moet opnemen met het bedrijf. Wat aan toestand.
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Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 54% are 1–2★.
ESky are refusing to change my travel time without me paying for the change. Logan air rescheduled my flight time and I can’t get from the ship in time for the new time 8.30am Logan air said a rescheduled flight change is free and ESky should not be telling me to pay up because a 7.30pm flight is more than one hour difference from 8.30am. ESky said they would verify Logan air policy but they have not done so. They were to contact Logan’s Trade Support Team but they have not done so. Booked first a 12.30am flight then they changed it to 10.30 which was manageable but 8.30 is impossible. I’m stuck in the middle and I just want a ticket that I can use without paying more. Before giving a different time a check should be made to see if it’s humanly possible to catch it.
I booked flights, they were cancelled outside of my control. Its taken 1 year to try and get a refund, passed from pillar to post and call chargeds extortionate. Then only part refund even though cancellation was outside of our control. DO NOT USE THESE I booked wizz air flights whose customer services, not only was confusing, but no better. Very very frustrating and disappointing. Its dishonorable they do not fully refund. ....Thanks for your comment, its a shame you wasn't that quick processing the refund (12 months) yet a day to reply to a review 🤔 Part refunded flight, then after my complaint, refunded a bit more so begs the question if you can refund a bit more, what you are actually keeping for yourselves) 🤔
ΓΡΗΓΟΡΟ ΚΛΕΙΣΙΜΟ ΤΩΝ ΕΙΣΗΤΗΡΙΩΝ ΜΟΥ. ΑΣΦΑΛΕΙΑ ΣΥΝΑΛΛΑΓΩΝ. ΕΥΧΑΡΙΣΤΗ ΕΜΠΕΙΡΙΑ.
Vorsicht Abzocke! Meine Freundin hatte über eSky Flüge nach Bosnien und zurück via RyanAir gebucht. Sie hatte die registrierung abgeschlossen, aber konnte keinen online Check-in machen. Warum hat uns RyanAir in Memmingen erklärt: das liegt wohl daran, dass RyanAir keine Tickets über Drittanbieter vermittelt werden. Deshalb legt eSky eine Fake-Email an. Wenn einem diese nicht übermittelt wird, kann man auch nicht Online einchecken. Also 55 € drauflegen müssen. Für den Rückflug war das dann ja bekannt und mit entsprechender Vehemenz, ging dann auch alles, da uns die Fake-Email gesendet wurde. Als es dann aber um die erstattung der 55 € ging, kommt die gesamte Armseligkeit im Kundenverhalten von eSky zu Tage. Standardmails, immer an andere verwiesen, man häätte sich registrieren müssen (was wir getan haben! aber man kann es ja auch einfach wegignorieren....). Unfassbar, welches Verhalten von diesem Unternehmen gelebt wird. Ich kann jeden nur empfehlen, wenn möglich, woanders zu buchen.
Uno schifo siamo in i mio figlio e mia moglie quasi 100 euro per cambiare giorno di ritorno e in più ci mettono in posti diversi e in piu non è possibile annullare la prenotazione nemmeno a pagamento quindi se vi muore il cane e non potete partire non vi rimborsano piu....sconsigliatissimo gestione pessima NON USATE QUESTO SITO PER PRENDERE BIGLIETTI
Amazing price!
Its the first time I booked with this company. Am really satisfied and looking forward to book with it in the future 😊
vandaag geboekt maar direkt geannulleerd wegens fout in de boeking,,,, geld is wel afgeschreven,,,, hoop dat ze doen wat ze beloven en het geld terugboeken op de rekening binnen dit en enkele dagen
My wife booked a flight for me from LGA New York to TYS Knoxville on April 18th. The flight was to take place on April 30. She thought she was booking on the American Airlines website and somehow ended up on ESKY.com. On April 22 her mother passed away and we needed to cancel travel plans including this flight. On Friday April 26 she called Esky to request cancellation and a refund due to bereavement and was told we needed to provide a death certificate. As we waited for the death certificate to be made available, she reached out to Esky everyday to let them know we were waiting for for it and would provide it as soon as we got it. On each call she asked for her assigned representative and was told he wasn't available. ( he said his name was "Herman" but could barely speak English). Today April 30 we were finally able to get the death certificate. We magically got through to "Herman" on the phone and he had us to both text and email a picture of it to him. In less than 20 minutes he texted back to say "I regret to inform you that your flight has already been cancelled". When I texted back to ask what exactly what that meant, of course there was no reply. Back on the phone to "Herman" and he said he didn't know who cancelled it and there would be no refund as it was and Economy Class ticket and as such was not refundable and my wife should have paid more attention to what she booked. He could have told her that on day one instead of telling her to provide a death certificate and then stringing her along while she was dealing with everything else that goes along with the death of a parent. I unashamedly admit I ranted at him for what he put my wife through until he hung up. We are now working with our credit card company to pursue a fraudulent charge case against ESKY
Η εμπειρία κρατησης ήταν ικανοποιητική, θα ήθελα όμως να επισημάνω ότι το μέρος με τις επιμέρους παρεχόμενες υπηρεσίες (πρόσθετες αποσκευές) είναι τελείως ασαφές κ δημιουργεί παρανοήσεις για το τι ακριβώς αφορά!!!
Ho fatto la prenotazione per un volo da Verona a Cagliari per il 17 maggio e ritorno 25 maggio N. Prenotazione 1805968745 vorrei avere una conferma anche dalla compagnia aerea perché al momento non ho nulla grazie.
Great serves, nice and helpull cominication!
eSky Travel is an online travel agency that specializes in providing flight search and booking services. Through its website, www.esky.com, the company offers a comprehensive platform for customers to compare and purchase flights from various airlines, including both budget and full-service carriers. eSky Travel aims to simplify the travel planning process by allowing users to search for air tickets, city breaks, vacations, and additional services such as hotel accommodations and car rentals. The target market for eSky Travel includes both leisure and business travelers seeking affordable travel options. By partnering with airlines and offering a user-friendly interface, the company caters to individuals looking for competitive flight deals and travel packages, making it a valuable resource for planning trips to various destinations around the globe.
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