eSky Travel is an online travel agency that specializes in providing flight search and booking services. Through its website, www.esky.com, the company offers a comprehensive platform for customers to compare and purchase flights from various airlines, including both budget and full-service carriers. eSky Travel aims to simplify the travel planning process by allowing users to search for air tickets, city breaks, vacations, and additional services such as hotel accommodations and car rentals. The target market for eSky Travel includes both leisure and business travelers seeking affordable travel options. By partnering with airlines and offering a user-friendly interface, the company caters to individuals looking for competitive flight deals and travel packages, making it a valuable resource for planning trips to various destinations around the globe.
eSky Travel receives a mixed reception from its users, with many praising its ease of use and fast customer service. Reviewers appreciate the straightforward booking process and the quick resolution of issues when they arise, highlighting the platform's user-friendly design and helpful support team.
However, a significant number of customers express frustration over hidden fees and difficulties with refunds, often labeling the company as a scam. Complaints about flight changes, lack of clear communication, and unresponsive customer service are prevalent, with some users reporting that they were charged without receiving proper confirmation. Overall, while some find value in the service, the negative experiences related to ticketing and refunds overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,004 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.6 | 39 |
| Sep 24 | 2.9 | 36 |
| Oct 24 | 3.0 | 38 |
| Nov 24 | 3.1 | 17 |
| Dec 24 | 2.8 | 26 |
| Jan 25 | 2.7 | 23 |
| Feb 25 | 2.3 | 20 |
| Mar 25 | 2.9 | 23 |
| Apr 25 | 1.8 | 25 |
| May 25 | 2.3 | 31 |
| Jun 25 | 2.1 | 26 |
| Jul 25 | 2.6 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very easy to use and only essential questions are asked”
“The airlie said I needed to go through esky for a refund since they were the company I purchase the ticets through”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Booking | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.0 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | −18% | 1,004 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.8 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: eSky Travel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.0).
500 reviews of eSky Travel. Filter by what matters to you.
Βρήκα άμεση λύση που δεν μπορούσα να φύγω καθόλου με άλλ αεροπλάνα γιατί δεν είχε Άρα όταν αγόρασα το ονλινε αυτό σώθηκα πραγματικά με 180 έβγαλα άκρη Σε ευχαριστω που με βοήθεια άρε να πετάξω στην Αγγλία με φτινα και όχι με πανάκριβα πτήσις Όποτε αξίζει να αγοράσετε υσητισριο με αυτήν την εταιρία Λοιπόν αξίζει όλα τα αστέρια του κόσμου
I must give only 1 star to Esky because 7 months have passed since the cancellation of our flight with British airways and we haven't received the compesation yet. Esky blame it on the airline while for BA the case is solved. We checked the British airways website and in fact it appeared that they have already responded to Esky. Our conclusion is that Esky is not at all reliable when there is a problem with your booking.
Absolutely nightmare! I have booked a flights to Thailand and I clearly remember that I booked under my name and my partners name. When I got a booking reference BOTH tickets are under my name. They said that the airline can't change the name and the customer service asked if I would like to cancel ONE OF THE TICKETS. I don't understand how in other words I can explain to the people who I spoke at least ten of them ( because every single time I email, different person replies) . THAT IT WAS SYSTEM GLITCH and its NOT MY FAULT. Why because of the system fault I have to loose more than £2000. Definitely will take that to further investigation. Total fraud!!!!
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Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 54% are 1–2★.
This was the first and the last time I'm using esky. I booked a trip with a return. The first flight was perfect, 10kg luggage was included. Returning trip with a different airline cost us €80 more at the airport for the same luggages. I didn't expect that. Was a bad suprise as I thought that we were allowed the same luggages. I contacted esky about this issue, that they had to inform the customer upon the booking about such an issue But unfortunately they didn't take any responsibility, they didn't even apologise about that. From now on I will do flight bookings directly with the Air company don't need any third paries as they are useless.
Very easy for me to close my tickets
Ik heb nog nooit zulke slechte ervaringen met een organisatie/bedrijf als eSky meegemaakt. Ik dacht geboekt te hebben bij de luchtvaartmaatschappij, maar het blijkt een tussenschakel te zijn. Informatie die ik krijg van eSky is anders dan de luchtvaartmaatschappij dus ze zijn niet goed op de hoogte. Ik heb hulp duidelijk gevraagd bij een annulering, maar ik kreeg een ander voorstel (wijziging). Nogmaals heb ik hulp gevraagd bij de annulering. Hulp kreeg ik niet, maar wel irrelevante antwoorden. Omdat eSky niet wilde annuleren had ik via de luchtvaartmaatschappij de heenvlucht op een andere datum geboekt en ik had dit bij eSky aangegeven en dat ik niet zelf wilde annuleren uit angst dat de terugvlucht ook geannuleerd zou worden. Uit ellende toch maar zelf geprobeerd en er staat dat de ticket van de heenweg geannuleerd kon worden. Niet ticketS dus ook niet de retourticket geannuleerd dus ik had vertrouwen dat het goed zou zijn, maar voor de zekerheid eSky alsnog gevraagd dit te controleren. eSky bevestigde dat beiden tickets geannuleerd zijn. eSky... ik had er eerder nooit van gehoord. Had ik maar eerst de reviews gelezen dan had ik deze ellende niet mee hoeven te maken. Veel geld kwijt en een grote teleurstelling. Het antwoord van eSky op mijn review zal wel weer een of ander flutje zijn Update... Zoals verwacht een flureactie. Uitleg is mosterd na de maaltijd. Geen hulp en ik heb herhaaldelijk om hulp gevraagd dus vertrouwen om op onderstaande te reageren of ze alsnog kunnen helpen is nihil.
εύκολα και γρήγορα βρίσκεις αυτό που θέλεις και με αξιοπιστία !!!
Op 10 juli heeft Easyjet onze vlucht geannuleerd. Gekozen voor refund. Herhaald contact met hen gehad, maar zij blijven zeggen dat Easyjet de airline fare nog niet heeft terugbetaald terwijl Easyjet mij heeft bevestigd dat dit de dag volgend op de geannuleerde vlucht al gebeurd is. Het lijkt er dus op dat zij helemaal nooit gaan terugbetalen. Boek dus nooit via Esky.
It was simple to booking and reaching the optimum destination
easy going procedure, fast, clear, without hidden charges and everything on time.
I was trying to book a flight to Amman Jordan with Wizz air for 22/11/2024. I look into their website, I booked a flight for £168, paid it, then I've got an email from esky.com telling me I booked through esky.com, the web site was exactly the same as Wizz air website. I called esky.com next morning to cancel the flight as I knew the company is a scam, they refused, today I received an email from Wizz air cancelling my ticket, I contacted esky they said they charge me £30 transaction fees that is non refundable, I argued with them as they cancelled the flight not me but they refused. They will get me the fees Back minus £30. I want to report esky.com as I think they are a scam, their charges are higher than the original transporting company, and they cancelled the flight way in advance, getting extra charges for no reason. Thank you
Εγώ έχει τέσσερα χρόνια πού ταξιδεύω με την εταιρεία σας είμαι πολύ ευχαριστημένος. Με μια λέξη υπέροχα
Πολύ καλό και έγκαιρα ενημερωτικό Μπράβο σας
Immediate and excellent customer service
quick accurate friendly they took a lot of the time to help me through the papers
I appreciated the ongoing efforts to reach me by phone. However, the communication via email was unclear. It was only during our phone conversation that the issue was clearly explained, options were discussed, and helpful advice was provided.
Like the other people in the reviews below, I too thought I was on the airline’s website. I was charged an extortionate admin fee which I discovered only after I had paid. I thought I was paying £123 but somehow ended up paying 160. Watch out, they add insurance automatically and the service fee. I too couldn’t get a refund. Total scam company in my opinion, very sharp practice. The airlines should stop working with this firm to protect their reputations. I received a call from their services and they told me that the high cost was their admin costs and that it was company policy not to give refunds for the admin fees. Buyer beware!
We boekten 4 tickets om vanuit Tirana naar Brussel te vliegen via Istanboel na pech met Ryanair wegens stakingen in Charleroi op 13 september '24 met vlucht cancelled als gevolg. Aangekomen op de luchthaven van Tirana ontdekken we dat 'ook' de vlucht naar Istanboel gecancelled werd en kregen hiervan geen melding van eSky en tot op heden weinig nieuws over refund. Ze bekijken dit met Air Albania.... ik boekte wel via eSky en betaalde een administratieve fee hiervoor.
Very polite and friendly behaviour of stuff
eSky Travel is an online travel agency that specializes in providing flight search and booking services. Through its website, www.esky.com, the company offers a comprehensive platform for customers to compare and purchase flights from various airlines, including both budget and full-service carriers. eSky Travel aims to simplify the travel planning process by allowing users to search for air tickets, city breaks, vacations, and additional services such as hotel accommodations and car rentals. The target market for eSky Travel includes both leisure and business travelers seeking affordable travel options. By partnering with airlines and offering a user-friendly interface, the company caters to individuals looking for competitive flight deals and travel packages, making it a valuable resource for planning trips to various destinations around the globe.
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